build: one page holds every need that answers a record; runs: the kommune planned again by Opus

Two needs about the same record wrote the same page, and the last won.
The record's page now holds one form per answering need, under
words["forms"][need].

Co-Authored-By: Claude Fable 5.1 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01GT37Z1Xtfd9pUuQtMTg6Yt

runs/permits-plan-2026-09-30/README.md

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+# Vestmark kommune, planned again by Opus after the September additions
+
+`portal-trainer plan --intake intakes/building-permits.yaml --personas
+intakes/building-permits-personas.yaml --llm "MODEL=opus EFFORT=medium
+engines/claude.sh" --rounds 3`, on 2026-09-30, after the guidance
+learnt to name records that answer records (`about`), members-only
+needs (`door` + `enters_as`), a group contact, and `grants` as the
+moment of membership. The plan came out of round 1 and passed the
+builder's checks; rounds 2 and 3 were not needed.
+
+Side by side with the hand-written `plans/building-permits.yaml`
+(2026-09-25, before any of those existed):
+
+| | hand-written | Opus, this run |
+|---|---|---|
+| needs / groups / doors | 14 / 5 / 2 | 14 / 4 / 2 |
+| needs `about` another | – | 3: objection, appeal, exemption, all about the application |
+| `grants` | – | firm approval lists the firm in `approved_firms` |
+| members-only (`door` + `enters_as`) | – | 3: a firm's application, completion certificate, temporary permission, for `approved_firms` |
+| `deadlines` | – | 4, incl. the six-week hearing |
+| public lists | 6 | 3 |
+| `reached_from` | 3 | 3 |
+
+So the new lines were taken up unprompted, and for the right things: an
+objection belongs to the application it objects to, and a firm files
+because it was approved. What Opus did not carry over from the intake:
+the counter's own needs (`log-counter-enquiry`, `case-status-enquiry`),
+which two personas name; and the external agencies as a group of their
+own, folded into the case officers instead.
+
+## What the run found in the tools
+
+- **The builder wrote one answer page per answering need**, at the
+  same path, so with three needs about the application only the last
+  survived and iris found no path for the others. A record's page now
+  holds one form per need about it (`words[...]["forms"][need]`).
+- **iris counted the carried record id as effort.** An objection form
+  that carries the application's id was one field over its budget.
+  iris main (with portal v0.5.7) counts what a person fills in.
+
+With both fixed the site lints clean but for the two personas above:
+37 questions, 15 aggregates, 225 access rules, 12 of 14 needs met.
+Not built with words, not deployed.

runs/permits-plan-2026-09-30/llm/01-prompt.md

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+# plan.yaml
+
+A plan is a needs spec that also says what each form collects. A
+builder turns it into a working site with no further decisions, so
+every structural fact about the business has to be in it.
+
+```yaml
+business: <name>
+language: en                  # the intake's language code
+contact: { name: <who answers for the site>, email: <their email> }
+about: >
+  What the business does, in its own words.
+mail: { from: "<name> <post@their-domain>", reply_to: <their inbox> }
+                              # who every mail the site sends comes from; required as soon
+                              # as any need has `mails`
+
+does:                         # the front door's first card: what the business does, one
+  - id: kebab-case            # or two features, one role each, no button. Say it for the
+    for: <need id>            # role the business exists for and the next one it serves.
+    text: what it does for them, in the intake's own words
+
+shows:                        # what the site shows as it is: a live figure, the latest
+  - id: kebab-case            # releases, what has been built; `resource` is portal's block
+    text: one line on what it is
+    resource: { public: true, source: { kind: url, url: https://... } }
+
+doors:                        # a first question before the forms, only when the offers
+  - id: kebab-case            # are more than one page holds (measured: four doors beat
+    who: who comes through it # ten offers on one page; six offers on one page beat doors)
+
+groups:                       # groups with a label the public may see: the committees
+  - { id: traffic, label: Traffic, invited_by: [board] }   # a person can ask to join (optional; label defaults to the id)
+invites_by: [board]           # groups whose desk may invite people into every desk
+
+needs:
+  - id: kebab-case            # ASCII only
+    who: the kind of person, in plain words, in the intake's language
+    wants: what they want from the business
+    door: <door id>           # the door this public need sits behind; omit to put it on the front door
+    enters_as: <group>        # ONLY for a role inside the business; omit for the public
+    lands_in: <bucket>        # snake_case, ASCII
+    handled_by: <group>       # the role that must see and move the record
+    stages: [open, <stage>, ..., <end>, <end>]
+                              # EVERY stage the business said a case goes through, first to
+                              # last, read off their own sentences one verb at a time: "they
+                              # come in, we go and look, we send a quote, we win or lose it"
+                              # is [open, surveyed, quoted, won, lost]. A pipeline is not an
+                              # inbox: "answered" is rarely the real outcome.
+    done_when: [<end>, <end>] # every stage that counts as finished, good or bad
+    success: [<end>]          # the finished stages that are a good outcome for the business
+    skippable: [<stage>]      # stages a case may pass over (papers already complete)
+    requires: <one sentence>    # what the person must ALREADY have or be for this to work:
+                              # a membership, a reference number, the link from a mail, an
+                              # account. Stated on the card above the form. Omit when there
+                              # is none; never invent one
+    turned_down_from: [open, <stage>]
+                              # the unfinished stages a case can still be turned down from;
+                              # omit for every one. An applicant is declined before they
+                              # start, not after - after, they depart
+    reached_from: { <stage>: [<stage>, ...] }
+                              # where a stage is entered from, when the line does not say it.
+                              # Two things need it and nothing else does: a case SENT BACK to
+                              # a stage it was already past ("papers missing" again, after the
+                              # hearing turned something up), and a GOOD ENDING partway along,
+                              # where a case finishes well without walking to the end ("we
+                              # changed our own decision", instead of passing it upwards).
+                              # A stage named here is entered from exactly those stages and
+                              # nowhere else, so it also says where a refusal may NOT come
+                              # from. Omit unless the business described one of those two
+    moves_by: { <stage>: [<group>, ...] }
+                              # only where someone other than handled_by moves a case INTO a
+                              # stage: another group, or `submitter` (the person who sent the
+                              # form; the form must then collect a required `email`)
+    watched_by: [<group>]     # groups that see these cases and move nothing; `public` opens a
+                              # read-only page of the bucket to everyone (contact details hidden)
+    mails: { open: submitter, <end>: submitter, <stage>: <address> }
+                              # who hears when a case enters a stage: `submitter` (the form
+                              # must then collect a required `email`) or one address. Tell the
+                              # person on arrival and on every decision that is about them.
+    grants: { <stage>: <group> }
+                              # a stage that makes the person a member of a group when their
+                              # case arrives (an approval that IS membership); the form must
+                              # then collect a required `name` and a required `email`
+    deadlines: { <stage>: { days: 30, to: <stage> } }
+                              # a stage a clock moves on from when a case sits in it that long
+                              # (a notice that expires, a hearing with no answer); only along
+                              # a move the stages already allow
+    public_states: [<stage>]  # with `public` in watched_by: the stages the public list shows
+                              # (a noticeboard shows what is up, not what was taken down)
+    stages_text: { open: <words>, <stage>: <words> }
+                              # each stage in the intake's language, where the ASCII id
+                              # would read wrong to a person: "ikke_lost" is "ikke løst"
+    events: { open: applied } # ONLY when rebuilding a live site: the event names its
+                              # aggregates.yaml already has, so its records keep replaying
+    attended_by: >            # ONLY for a stage no desk button moves: the automation that does
+      what moves it, in a sentence
+    max_fields: 4             # decide this BEFORE writing collects, from what the intake
+                              # says about the person; a budget that equals the form's size
+                              # is counted, not decided, and is reported as such
+                              # how many required fields THIS person will tolerate, from what
+                              # the intake says about them: someone on a phone with gloves
+                              # on gets 3, a first enquiry 4 to 6, a firm's paperwork 5 to 6
+    collects:                 # the form; name is snake_case ASCII, type one of
+                              # text (default), email, tel, textarea, date, select, location
+                              # (a pin on a map, stored as lat/lon/zoom; optional: true,
+                              # since a map needs a browser that can draw one)
+      - { name: name }
+      - { name: phone, type: tel }
+      - { name: problem, type: textarea }
+      - { name: urgency, type: select, options: [This week, This month, No rush] }
+      - { name: can_do, type: select, multiple: true, options: [Drive, Cook, Carry] }   # any number
+      - { name: committee, type: select, options_from: groups }   # the labelled groups above
+      - { name: address, optional: true, private: true }          # never on a public page
+```
+
+What a portal site can do - use what serves this business, leave the
+rest. Each is one line in the plan, and the builder does the wiring:
+
+- **Show, not only ask.** A bucket with `watched_by: [public]` becomes
+  a public list: its newest few records sit inline on the front door,
+  linked to the whole list, contact details pruned. What neighbours
+  reported and where it stands, which changes were approved, what is
+  on the noticeboard: a visitor who sees the place working trusts it,
+  and a person who reported something sees it being dealt with.
+  `public_states` shows only the stages worth showing.
+- **Stay in dialogue.** `mails` tells the person at the stages that
+  are about them, and a reply to that mail comes back to the case as
+  a note. `moves_by: { <stage>: [submitter] }` gives them a move of
+  their own through their link: confirm, withdraw, say it is solved.
+- **Let a decision do the work.** `grants` makes an approval into
+  membership: the person gets an account and a place in the group the
+  moment the case gets there; `deadlines` lets a stage end on its own
+  (a notice that expires, a request nobody took up); `invites_by` lets
+  a desk bring a person in without anyone touching an admin tool.
+- **Let one record answer another.** A need `about` another need is
+  one answer per record of it, from that record's own row on the
+  public list: a neighbour saying "I can lend you that" to a notice, a
+  bid to a request. `mails: { open: owner }` sends the answer straight
+  to whoever posted the record, and the site keeps no queue - the
+  poster's inbox is the queue. The site never becomes a go-between.
+- **Keep some things for members.** A need with `door` and `enters_as`
+  is offered to everyone on the door and taken on the group's page
+  behind sign-in, with name and address filled from the account: a
+  seat on a committee for members, a discount for customers. The
+  group is one a decision `grants`, so nobody has to be waved in.
+- **Answer for the pages as a group.** `contact: { name, email, group }`
+  makes the contact a group's inbox rather than a person: no account
+  is made for it, and every member of the group may suggest changes
+  to the pages from the page itself.
+- **Make the choices real.** `groups` with labels, and a select with
+  `options_from: groups`, so a form offers exactly the committees or
+  teams that exist; `multiple: true` where a person can pick several.
+- **Place things.** A `location` field puts a pin on a map (where the
+  hazard is, where the job is), when the site has maps.
+- **Open with the business itself.** `does` says what it does for the
+  roles it exists for; `shows` puts its live content beside that.
+
+Rules:
+- One need per (kind of person, thing they want). Work inside the
+  business counts: a role recording or posting something is a need
+  with `enters_as`. The intake's "what slows us down" usually names one.
+- Groups are the roles the intake names, as snake_case identifiers.
+- The front door opens with `does` (at most two features, one role
+  each) and `shows`, then holds at most seven offers: doors plus needs
+  with no door. A door with no need behind it is refused; a door on a
+  need with `enters_as` is the way to the members' page. A role `does`
+  speaks for must have a move
+  of its own after sending (`moves_by` with `submitter`) or a public
+  view, or it is a spectator.
+- Every need whose form collects an email should tell the person on
+  arrival and on the decisions about them (`mails`); the plan then
+  needs `mail: { from }`.
+- Every feature on a card explains itself: a list says what one row is
+  and what its buttons do, a form says what to have ready. If an
+  alternative only works for someone who already has something, say so
+  in `requires` - a condition the reader meets only after filling the
+  form in has already cost them the filling in.
+- Needs that land in the same bucket must have the same stages,
+  done_when, skippable, moves_by, watched_by and handled_by.
+- Every required field is one the business will use to act on the
+  record. If the intake gives no reason to need it, make it optional or
+  leave it out. The required fields must not exceed max_fields.
+- Only `select` lists `options`, and it must list them.
+- Everything a person reads (who, wants, about, select options) is in
+  the intake's language. Everything a machine reads (ids, buckets,
+  groups, stages, field names) is plain ASCII: no æ, ø, å.
+- Write no personas.
+
+
+# Task
+
+A business filled in this intake. Write its plan.yaml: every need the intake implies, for the public and for each role inside the business, with the stages read off how the business says things progress, the form each need collects, and how much each person will tolerate.
+
+## Intake
+
+# A building authority's intake: the hardest sector the trainer has
+# been given. Cases that pause and resume, cases that belong to other
+# cases, a decision two roles sign, a deadline nobody in the building
+# controls, and an appeal that reopens something already finished.
+# Written the way the department head would write it, in plain words.
+business: Vestmark kommune - Building and Planning
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+language: en
+
+what_we_do: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+
+who_comes_to_us: >
+  Homeowners who want a garage, an extension or a new window, and who
+  have never read a regulation in their life. Architects and
+  engineering firms who file on behalf of owners; they have to be
+  approved by us before they may file anything. Neighbours who got a
+  notice in the post and do not agree with what is planned next door.
+  The other authorities we are obliged to ask: the road authority, the
+  fire service, the heritage office, the county. People who ring to say
+  something is going up behind their fence without permission. And
+  anyone who wants to sit down with us before they spend eighty
+  thousand on drawings.
+
+what_we_keep_track_of: >
+  Pre-application meetings: someone asks for one, we find a time, we
+  meet, and we write down what we told them so they can hold us to it.
+  Applications: they arrive, someone checks whether the papers are all
+  there, and if something is missing we write and ask for it, and the
+  twelve-week clock stops until they answer. Often we have to ask
+  twice. When it is complete we send it out to the neighbours and to
+  the agencies and wait six weeks. Then a case officer writes a
+  recommendation, and the head of section signs the decision: approved,
+  approved with conditions, or refused. People can withdraw at any
+  point, and quite a few do once they hear from the neighbours.
+  Exemptions: if what someone wants breaks the zoning rules they can
+  ask for an exemption. It rides along with the application but it is a
+  decision of its own, and we are not allowed to grant one before the
+  county has been asked.
+  Objections: a neighbour who got a notice writes to us within the
+  hearing period. Each objection belongs to an application. We register
+  it, the applicant gets to answer it, and the case officer has to
+  address every single one in the decision, by name.
+  Hearing answers: we ask an agency, they answer, or they do not, and
+  when the deadline has passed we go on without them.
+  Appeals: for three weeks after a decision anyone with an interest can
+  appeal it. We go through it ourselves first, and if we change our own
+  mind that is the end of it. If we do not, it goes to the appeals
+  board, who meet once a month and either uphold us or overturn us.
+  Inspections: we pick cases and go and look, on site. Either it is as
+  approved, or we write up what is wrong and set a date for it to be
+  put right, and then we go back.
+  Finishing: when the work is done the firm asks for a completion
+  certificate. If they want to move in before everything is done they
+  can ask for a temporary permission instead. We check what was
+  inspected and what is still outstanding before we sign anything.
+  Illegal building: someone reports it, we go and look, we write to the
+  owner and they have to explain themselves, and then they either apply
+  for it properly, take it down, or we fine them weekly until they do.
+  Approved firms: a firm sends us their registration, their insurance
+  and what they are qualified for, we check it, and then they are on
+  the list and may file applications.
+
+who_is_involved: >
+  The front desk logs what comes in over the counter and on the phone,
+  and keeps the archive. Four case officers carry the cases. The head
+  of section signs every decision and every exemption; a case officer
+  may not sign their own. Two inspectors are out on site most of the
+  week and write up what they find on a phone in a cold wind. The
+  appeals board is seven elected politicians who meet on the third
+  Tuesday of the month and read what we send them. The agencies are
+  outside the building altogether and only ever answer hearings. The
+  approved firms file applications and answer objections on behalf of
+  their clients.
+
+what_slows_us_down: >
+  The twelve-week clock, and the fact that stopping it and starting it
+  again is done by hand in a spreadsheet. Applications that arrive
+  missing half the drawings. Objections that come in on paper and get
+  stapled to the wrong case. Neighbours ringing to ask what is
+  happening with the case behind their house, which we are obliged to
+  tell them and which takes ten minutes every time. Agencies that never
+  answer at all. And nobody outside this building can see a case
+  without asking us for it.
+
+
+Reply with the YAML only, no prose, no code fences.

runs/permits-plan-2026-09-30/llm/01-reply.md

@@ -0,0 +1,423 @@
+business: Vestmark kommune - Building and Planning
+language: en
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+about: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+mail: { from: "Vestmark kommune Building and Planning <post@vestmark.example>", reply_to: byggesak@vestmark.example }
+
+does:
+  - id: check-and-decide
+    for: application
+    text: >
+      We check your drawings against the zoning map and the building
+      regulations, let the neighbours and the other authorities have
+      their say, and then approve or refuse. You can follow your case
+      here the whole way.
+  - id: firms-file-here
+    for: firm-application
+    text: >
+      Approved firms file applications for their clients here, see what
+      is missing and ask for the completion certificate when the work is done.
+
+doors:
+  - id: build
+    who: You want to build, demolish, divide a property or change what a building is used for
+  - id: neighbour
+    who: Something is planned or going up next door to you
+  - id: firm
+    who: You are an architect or an engineering firm filing on behalf of owners
+
+invites_by: [head_of_section]
+
+needs:
+  - id: pre-application-meeting
+    who: Anyone who wants to sit down with us before they spend money on drawings
+    wants: A meeting with a case officer, and a written note of what we told them
+    door: build
+    lands_in: pre_application_meetings
+    handled_by: case_officers
+    stages: [open, scheduled, met, written_up, cancelled]
+    done_when: [written_up, cancelled]
+    success: [written_up]
+    turned_down_from: [open, scheduled]
+    moves_by: { cancelled: [submitter, case_officers] }
+    watched_by: [front_desk]
+    mails: { open: submitter, scheduled: submitter, written_up: submitter, cancelled: submitter }
+    stages_text: { open: asked for, scheduled: time found, met: meeting held, written_up: written down and sent, cancelled: cancelled }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: property_address }
+      - { name: what_you_plan, type: textarea }
+      - { name: phone, type: tel, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: application
+    who: A homeowner who wants a garage, an extension, a new window or another change to their property
+    wants: Permission to build, demolish, divide a property or change what a building is used for
+    door: build
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: papers missing, clock stopped
+      papers_received: missing papers sent in
+      complete: complete, clock running
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 5
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, optional: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: firm-application
+    who: An approved architect or engineering firm filing on behalf of an owner
+    wants: To file a building application for a client and see what is missing
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms before it may file anything.
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: papers missing, clock stopped
+      papers_received: missing papers sent in
+      complete: complete, clock running
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 6
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: owner_name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: exemption
+    who: An applicant whose plans break the zoning rules
+    wants: An exemption from the zoning rules, decided alongside their application
+    door: build
+    about: application
+    requires: An application with us; the exemption rides along with it and is asked for from its row on the list of cases.
+    lands_in: exemptions
+    handled_by: case_officers
+    stages: [open, county_asked, county_heard, granted, refused]
+    done_when: [granted, refused]
+    success: [granted]
+    moves_by: { granted: [head_of_section], refused: [head_of_section] }
+    watched_by: [front_desk]
+    mails: { open: submitter, county_asked: submitter, granted: submitter, refused: submitter }
+    deadlines: { county_asked: { days: 42, to: county_heard } }
+    stages_text: { open: received, county_asked: county asked, county_heard: county has answered or its deadline has passed, granted: granted, refused: refused }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: rule_it_breaks }
+      - { name: why_it_should_be_allowed, type: textarea }
+
+  - id: objection
+    who: A neighbour who got a notice in the post and does not agree with what is planned next door
+    wants: To object to an application and have the objection answered in the decision
+    door: neighbour
+    about: application
+    requires: The application must still be out for hearing; objections are taken until the six weeks are up.
+    lands_in: objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    mails: { open: submitter, registered: owner, addressed: submitter }
+    stages_text: { open: received, registered: registered on the case, answered: answered by the applicant, addressed: addressed in the decision }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_property }
+      - { name: objection, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: logged-objection
+    who: The front desk, when an objection comes in on paper or over the counter
+    wants: To put the objection on the right case straight away
+    enters_as: front_desk
+    about: application
+    lands_in: objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    mails: { registered: owner }
+    stages_text: { open: received, registered: registered on the case, answered: answered by the applicant, addressed: addressed in the decision }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: your_property }
+      - { name: objection, type: textarea }
+      - { name: received_on, type: date }
+      - { name: phone, type: tel, optional: true }
+
+  - id: hearing-request
+    who: A case officer who is obliged to ask another authority about an application
+    wants: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+    enters_as: case_officers
+    about: application
+    lands_in: hearing_answers
+    handled_by: case_officers
+    stages: [open, answered, no_answer]
+    done_when: [answered, no_answer]
+    success: [answered]
+    moves_by: { answered: [agencies, case_officers] }
+    watched_by: [agencies, front_desk]
+    deadlines: { open: { days: 42, to: no_answer } }
+    stages_text: { open: asked, answered: answered, no_answer: deadline passed without an answer }
+    max_fields: 3
+    collects:
+      - { name: agency, type: select, options: [Road authority, Fire service, Heritage office, County] }
+      - { name: what_we_ask, type: textarea }
+      - { name: answer_by, type: date }
+
+  - id: appeal
+    who: Anyone with an interest in a decision, the applicant or a neighbour
+    wants: To appeal a decision we have made
+    about: application
+    requires: A decision on the application, made no more than three weeks ago.
+    lands_in: appeals
+    handled_by: case_officers
+    stages: [open, under_review, decision_changed, sent_to_board, upheld, overturned, dismissed]
+    done_when: [decision_changed, upheld, overturned, dismissed]
+    success: [decision_changed, upheld, overturned]
+    turned_down_from: [open, under_review]
+    reached_from: { decision_changed: [under_review] }
+    moves_by: { decision_changed: [head_of_section], upheld: [appeals_board], overturned: [appeals_board] }
+    watched_by: [appeals_board, head_of_section, front_desk]
+    mails: { open: submitter, decision_changed: submitter, sent_to_board: submitter, upheld: submitter, overturned: submitter, dismissed: submitter }
+    stages_text: { open: received, under_review: we are going through it ourselves, decision_changed: we changed our own decision, sent_to_board: sent to the appeals board, upheld: decision upheld by the board, overturned: decision overturned by the board, dismissed: dismissed }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_interest, type: select, options: [I am the applicant, I am a neighbour, Other] }
+      - { name: grounds, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: illegal-building-report
+    who: Someone who sees something going up behind their fence without permission
+    wants: To tell us, so that we go and look
+    door: neighbour
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text: { open: reported, inspected: we have been and looked, owner_written_to: owner written to, explained: owner has explained, fined: weekly fine running, applied_for: applied for properly, taken_down: taken down, nothing_illegal: nothing illegal found }
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: logged-report
+    who: The front desk, when someone rings or comes in about building without permission
+    wants: To log the report so an inspector goes and looks
+    enters_as: front_desk
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text: { open: reported, inspected: we have been and looked, owner_written_to: owner written to, explained: owner has explained, fined: weekly fine running, applied_for: applied for properly, taken_down: taken down, nothing_illegal: nothing illegal found }
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: inspection
+    who: An inspector on site, writing on a phone in a cold wind
+    wants: To write up what was found on a case and set a date for what must be put right
+    enters_as: inspectors
+    about: application
+    lands_in: inspections
+    handled_by: inspectors
+    stages: [open, to_put_right, as_approved]
+    done_when: [as_approved]
+    success: [as_approved]
+    skippable: [to_put_right]
+    watched_by: [case_officers, head_of_section]
+    stages_text: { open: inspected, to_put_right: to be put right, then we go back, as_approved: as approved }
+    max_fields: 2
+    collects:
+      - { name: finding, type: select, options: [As approved, Something is wrong] }
+      - { name: what_is_wrong, type: textarea, optional: true }
+      - { name: put_right_by, type: date, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: completion-certificate
+    who: An approved firm whose work on a case is done
+    wants: A completion certificate for the finished work
+    door: firm
+    enters_as: approved_firms
+    about: application
+    requires: Your firm must be on our list of approved firms, and the application must be approved.
+    lands_in: completion_certificates
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text: { open: asked for, checked: inspections and outstanding work checked, issued: certificate signed, refused: refused }
+    max_fields: 5
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: finished_on, type: date }
+      - { name: what_was_built, type: textarea }
+      - { name: still_outstanding, type: textarea, optional: true }
+
+  - id: temporary-permission
+    who: An approved firm whose client wants to move in before everything is done
+    wants: A temporary permission to use the building
+    door: firm
+    enters_as: approved_firms
+    about: application
+    requires: Your firm must be on our list of approved firms, and the application must be approved.
+    lands_in: temporary_permissions
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text: { open: asked for, checked: inspections and outstanding work checked, issued: temporary permission signed, refused: refused }
+    max_fields: 6
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: move_in_on, type: date }
+      - { name: still_outstanding, type: textarea }
+      - { name: finished_by, type: date }
+
+  - id: firm-approval
+    who: An architect or engineering firm that wants to file applications for owners
+    wants: To be approved by us and put on the list of firms that may file
+    door: firm
+    lands_in: approved_firm_requests
+    handled_by: case_officers
+    stages: [open, checked, listed, refused]
+    done_when: [listed, refused]
+    success: [listed]
+    moves_by: { listed: [head_of_section], refused: [head_of_section] }
+    watched_by: [public, front_desk]
+    public_states: [listed]
+    mails: { open: submitter, listed: submitter, refused: submitter }
+    grants: { listed: approved_firms }
+    stages_text: { open: received, checked: registration, insurance and qualifications checked, listed: on the list, refused: refused }
+    max_fields: 6
+    collects:
+      - { name: firm }
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: registration_number }
+      - { name: insurance, private: true }
+      - { name: qualified_for, type: select, multiple: true, options: [Applying on behalf of owners, Architectural design, Structural engineering, Fire safety design, Geotechnical engineering, Carrying out the work, Independent control] }
+      - { name: phone, type: tel, optional: true, private: true }

runs/permits-plan-2026-09-30/llm/02-prompt.md

@@ -0,0 +1,721 @@
+# plan.yaml
+
+A plan is a needs spec that also says what each form collects. A
+builder turns it into a working site with no further decisions, so
+every structural fact about the business has to be in it.
+
+```yaml
+business: <name>
+language: en                  # the intake's language code
+contact: { name: <who answers for the site>, email: <their email> }
+about: >
+  What the business does, in its own words.
+mail: { from: "<name> <post@their-domain>", reply_to: <their inbox> }
+                              # who every mail the site sends comes from; required as soon
+                              # as any need has `mails`
+
+does:                         # the front door's first card: what the business does, one
+  - id: kebab-case            # or two features, one role each, no button. Say it for the
+    for: <need id>            # role the business exists for and the next one it serves.
+    text: what it does for them, in the intake's own words
+
+shows:                        # what the site shows as it is: a live figure, the latest
+  - id: kebab-case            # releases, what has been built; `resource` is portal's block
+    text: one line on what it is
+    resource: { public: true, source: { kind: url, url: https://... } }
+
+doors:                        # a first question before the forms, only when the offers
+  - id: kebab-case            # are more than one page holds (measured: four doors beat
+    who: who comes through it # ten offers on one page; six offers on one page beat doors)
+
+groups:                       # groups with a label the public may see: the committees
+  - { id: traffic, label: Traffic, invited_by: [board] }   # a person can ask to join (optional; label defaults to the id)
+invites_by: [board]           # groups whose desk may invite people into every desk
+
+needs:
+  - id: kebab-case            # ASCII only
+    who: the kind of person, in plain words, in the intake's language
+    wants: what they want from the business
+    door: <door id>           # the door this public need sits behind; omit to put it on the front door
+    enters_as: <group>        # ONLY for a role inside the business; omit for the public
+    lands_in: <bucket>        # snake_case, ASCII
+    handled_by: <group>       # the role that must see and move the record
+    stages: [open, <stage>, ..., <end>, <end>]
+                              # EVERY stage the business said a case goes through, first to
+                              # last, read off their own sentences one verb at a time: "they
+                              # come in, we go and look, we send a quote, we win or lose it"
+                              # is [open, surveyed, quoted, won, lost]. A pipeline is not an
+                              # inbox: "answered" is rarely the real outcome.
+    done_when: [<end>, <end>] # every stage that counts as finished, good or bad
+    success: [<end>]          # the finished stages that are a good outcome for the business
+    skippable: [<stage>]      # stages a case may pass over (papers already complete)
+    requires: <one sentence>    # what the person must ALREADY have or be for this to work:
+                              # a membership, a reference number, the link from a mail, an
+                              # account. Stated on the card above the form. Omit when there
+                              # is none; never invent one
+    turned_down_from: [open, <stage>]
+                              # the unfinished stages a case can still be turned down from;
+                              # omit for every one. An applicant is declined before they
+                              # start, not after - after, they depart
+    reached_from: { <stage>: [<stage>, ...] }
+                              # where a stage is entered from, when the line does not say it.
+                              # Two things need it and nothing else does: a case SENT BACK to
+                              # a stage it was already past ("papers missing" again, after the
+                              # hearing turned something up), and a GOOD ENDING partway along,
+                              # where a case finishes well without walking to the end ("we
+                              # changed our own decision", instead of passing it upwards).
+                              # A stage named here is entered from exactly those stages and
+                              # nowhere else, so it also says where a refusal may NOT come
+                              # from. Omit unless the business described one of those two
+    moves_by: { <stage>: [<group>, ...] }
+                              # only where someone other than handled_by moves a case INTO a
+                              # stage: another group, or `submitter` (the person who sent the
+                              # form; the form must then collect a required `email`)
+    watched_by: [<group>]     # groups that see these cases and move nothing; `public` opens a
+                              # read-only page of the bucket to everyone (contact details hidden)
+    mails: { open: submitter, <end>: submitter, <stage>: <address> }
+                              # who hears when a case enters a stage: `submitter` (the form
+                              # must then collect a required `email`) or one address. Tell the
+                              # person on arrival and on every decision that is about them.
+    grants: { <stage>: <group> }
+                              # a stage that makes the person a member of a group when their
+                              # case arrives (an approval that IS membership); the form must
+                              # then collect a required `name` and a required `email`
+    deadlines: { <stage>: { days: 30, to: <stage> } }
+                              # a stage a clock moves on from when a case sits in it that long
+                              # (a notice that expires, a hearing with no answer); only along
+                              # a move the stages already allow
+    public_states: [<stage>]  # with `public` in watched_by: the stages the public list shows
+                              # (a noticeboard shows what is up, not what was taken down)
+    stages_text: { open: <words>, <stage>: <words> }
+                              # each stage in the intake's language, where the ASCII id
+                              # would read wrong to a person: "ikke_lost" is "ikke løst"
+    events: { open: applied } # ONLY when rebuilding a live site: the event names its
+                              # aggregates.yaml already has, so its records keep replaying
+    attended_by: >            # ONLY for a stage no desk button moves: the automation that does
+      what moves it, in a sentence
+    max_fields: 4             # decide this BEFORE writing collects, from what the intake
+                              # says about the person; a budget that equals the form's size
+                              # is counted, not decided, and is reported as such
+                              # how many required fields THIS person will tolerate, from what
+                              # the intake says about them: someone on a phone with gloves
+                              # on gets 3, a first enquiry 4 to 6, a firm's paperwork 5 to 6
+    collects:                 # the form; name is snake_case ASCII, type one of
+                              # text (default), email, tel, textarea, date, select, location
+                              # (a pin on a map, stored as lat/lon/zoom; optional: true,
+                              # since a map needs a browser that can draw one)
+      - { name: name }
+      - { name: phone, type: tel }
+      - { name: problem, type: textarea }
+      - { name: urgency, type: select, options: [This week, This month, No rush] }
+      - { name: can_do, type: select, multiple: true, options: [Drive, Cook, Carry] }   # any number
+      - { name: committee, type: select, options_from: groups }   # the labelled groups above
+      - { name: address, optional: true, private: true }          # never on a public page
+```
+
+What a portal site can do - use what serves this business, leave the
+rest. Each is one line in the plan, and the builder does the wiring:
+
+- **Show, not only ask.** A bucket with `watched_by: [public]` becomes
+  a public list: its newest few records sit inline on the front door,
+  linked to the whole list, contact details pruned. What neighbours
+  reported and where it stands, which changes were approved, what is
+  on the noticeboard: a visitor who sees the place working trusts it,
+  and a person who reported something sees it being dealt with.
+  `public_states` shows only the stages worth showing.
+- **Stay in dialogue.** `mails` tells the person at the stages that
+  are about them, and a reply to that mail comes back to the case as
+  a note. `moves_by: { <stage>: [submitter] }` gives them a move of
+  their own through their link: confirm, withdraw, say it is solved.
+- **Let a decision do the work.** `grants` makes an approval into
+  membership: the person gets an account and a place in the group the
+  moment the case gets there; `deadlines` lets a stage end on its own
+  (a notice that expires, a request nobody took up); `invites_by` lets
+  a desk bring a person in without anyone touching an admin tool.
+- **Let one record answer another.** A need `about` another need is
+  one answer per record of it, from that record's own row on the
+  public list: a neighbour saying "I can lend you that" to a notice, a
+  bid to a request. `mails: { open: owner }` sends the answer straight
+  to whoever posted the record, and the site keeps no queue - the
+  poster's inbox is the queue. The site never becomes a go-between.
+- **Keep some things for members.** A need with `door` and `enters_as`
+  is offered to everyone on the door and taken on the group's page
+  behind sign-in, with name and address filled from the account: a
+  seat on a committee for members, a discount for customers. The
+  group is one a decision `grants`, so nobody has to be waved in.
+- **Answer for the pages as a group.** `contact: { name, email, group }`
+  makes the contact a group's inbox rather than a person: no account
+  is made for it, and every member of the group may suggest changes
+  to the pages from the page itself.
+- **Make the choices real.** `groups` with labels, and a select with
+  `options_from: groups`, so a form offers exactly the committees or
+  teams that exist; `multiple: true` where a person can pick several.
+- **Place things.** A `location` field puts a pin on a map (where the
+  hazard is, where the job is), when the site has maps.
+- **Open with the business itself.** `does` says what it does for the
+  roles it exists for; `shows` puts its live content beside that.
+
+Rules:
+- One need per (kind of person, thing they want). Work inside the
+  business counts: a role recording or posting something is a need
+  with `enters_as`. The intake's "what slows us down" usually names one.
+- Groups are the roles the intake names, as snake_case identifiers.
+- The front door opens with `does` (at most two features, one role
+  each) and `shows`, then holds at most seven offers: doors plus needs
+  with no door. A door with no need behind it is refused; a door on a
+  need with `enters_as` is the way to the members' page. A role `does`
+  speaks for must have a move
+  of its own after sending (`moves_by` with `submitter`) or a public
+  view, or it is a spectator.
+- Every need whose form collects an email should tell the person on
+  arrival and on the decisions about them (`mails`); the plan then
+  needs `mail: { from }`.
+- Every feature on a card explains itself: a list says what one row is
+  and what its buttons do, a form says what to have ready. If an
+  alternative only works for someone who already has something, say so
+  in `requires` - a condition the reader meets only after filling the
+  form in has already cost them the filling in.
+- Needs that land in the same bucket must have the same stages,
+  done_when, skippable, moves_by, watched_by and handled_by.
+- Every required field is one the business will use to act on the
+  record. If the intake gives no reason to need it, make it optional or
+  leave it out. The required fields must not exceed max_fields.
+- Only `select` lists `options`, and it must list them.
+- Everything a person reads (who, wants, about, select options) is in
+  the intake's language. Everything a machine reads (ids, buckets,
+  groups, stages, field names) is plain ASCII: no æ, ø, å.
+- Write no personas.
+
+
+# Task
+
+A business filled in this intake. Write its plan.yaml: every need the intake implies, for the public and for each role inside the business, with the stages read off how the business says things progress, the form each need collects, and how much each person will tolerate.
+
+## Intake
+
+# A building authority's intake: the hardest sector the trainer has
+# been given. Cases that pause and resume, cases that belong to other
+# cases, a decision two roles sign, a deadline nobody in the building
+# controls, and an appeal that reopens something already finished.
+# Written the way the department head would write it, in plain words.
+business: Vestmark kommune - Building and Planning
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+language: en
+
+what_we_do: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+
+who_comes_to_us: >
+  Homeowners who want a garage, an extension or a new window, and who
+  have never read a regulation in their life. Architects and
+  engineering firms who file on behalf of owners; they have to be
+  approved by us before they may file anything. Neighbours who got a
+  notice in the post and do not agree with what is planned next door.
+  The other authorities we are obliged to ask: the road authority, the
+  fire service, the heritage office, the county. People who ring to say
+  something is going up behind their fence without permission. And
+  anyone who wants to sit down with us before they spend eighty
+  thousand on drawings.
+
+what_we_keep_track_of: >
+  Pre-application meetings: someone asks for one, we find a time, we
+  meet, and we write down what we told them so they can hold us to it.
+  Applications: they arrive, someone checks whether the papers are all
+  there, and if something is missing we write and ask for it, and the
+  twelve-week clock stops until they answer. Often we have to ask
+  twice. When it is complete we send it out to the neighbours and to
+  the agencies and wait six weeks. Then a case officer writes a
+  recommendation, and the head of section signs the decision: approved,
+  approved with conditions, or refused. People can withdraw at any
+  point, and quite a few do once they hear from the neighbours.
+  Exemptions: if what someone wants breaks the zoning rules they can
+  ask for an exemption. It rides along with the application but it is a
+  decision of its own, and we are not allowed to grant one before the
+  county has been asked.
+  Objections: a neighbour who got a notice writes to us within the
+  hearing period. Each objection belongs to an application. We register
+  it, the applicant gets to answer it, and the case officer has to
+  address every single one in the decision, by name.
+  Hearing answers: we ask an agency, they answer, or they do not, and
+  when the deadline has passed we go on without them.
+  Appeals: for three weeks after a decision anyone with an interest can
+  appeal it. We go through it ourselves first, and if we change our own
+  mind that is the end of it. If we do not, it goes to the appeals
+  board, who meet once a month and either uphold us or overturn us.
+  Inspections: we pick cases and go and look, on site. Either it is as
+  approved, or we write up what is wrong and set a date for it to be
+  put right, and then we go back.
+  Finishing: when the work is done the firm asks for a completion
+  certificate. If they want to move in before everything is done they
+  can ask for a temporary permission instead. We check what was
+  inspected and what is still outstanding before we sign anything.
+  Illegal building: someone reports it, we go and look, we write to the
+  owner and they have to explain themselves, and then they either apply
+  for it properly, take it down, or we fine them weekly until they do.
+  Approved firms: a firm sends us their registration, their insurance
+  and what they are qualified for, we check it, and then they are on
+  the list and may file applications.
+
+who_is_involved: >
+  The front desk logs what comes in over the counter and on the phone,
+  and keeps the archive. Four case officers carry the cases. The head
+  of section signs every decision and every exemption; a case officer
+  may not sign their own. Two inspectors are out on site most of the
+  week and write up what they find on a phone in a cold wind. The
+  appeals board is seven elected politicians who meet on the third
+  Tuesday of the month and read what we send them. The agencies are
+  outside the building altogether and only ever answer hearings. The
+  approved firms file applications and answer objections on behalf of
+  their clients.
+
+what_slows_us_down: >
+  The twelve-week clock, and the fact that stopping it and starting it
+  again is done by hand in a spreadsheet. Applications that arrive
+  missing half the drawings. Objections that come in on paper and get
+  stapled to the wrong case. Neighbours ringing to ask what is
+  happening with the case behind their house, which we are obliged to
+  tell them and which takes ten minutes every time. Agencies that never
+  answer at all. And nobody outside this building can see a case
+  without asking us for it.
+
+
+## Your last attempt was refused
+
+need "exemption": a need that answers another is reached from that one's list, not a door or a group's page
+
+Fix that and return the whole plan again.
+
+```yaml
+business: Vestmark kommune - Building and Planning
+language: en
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+about: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+mail: { from: "Vestmark kommune Building and Planning <post@vestmark.example>", reply_to: byggesak@vestmark.example }
+
+does:
+  - id: check-and-decide
+    for: application
+    text: >
+      We check your drawings against the zoning map and the building
+      regulations, let the neighbours and the other authorities have
+      their say, and then approve or refuse. You can follow your case
+      here the whole way.
+  - id: firms-file-here
+    for: firm-application
+    text: >
+      Approved firms file applications for their clients here, see what
+      is missing and ask for the completion certificate when the work is done.
+
+doors:
+  - id: build
+    who: You want to build, demolish, divide a property or change what a building is used for
+  - id: neighbour
+    who: Something is planned or going up next door to you
+  - id: firm
+    who: You are an architect or an engineering firm filing on behalf of owners
+
+invites_by: [head_of_section]
+
+needs:
+  - id: pre-application-meeting
+    who: Anyone who wants to sit down with us before they spend money on drawings
+    wants: A meeting with a case officer, and a written note of what we told them
+    door: build
+    lands_in: pre_application_meetings
+    handled_by: case_officers
+    stages: [open, scheduled, met, written_up, cancelled]
+    done_when: [written_up, cancelled]
+    success: [written_up]
+    turned_down_from: [open, scheduled]
+    moves_by: { cancelled: [submitter, case_officers] }
+    watched_by: [front_desk]
+    mails: { open: submitter, scheduled: submitter, written_up: submitter, cancelled: submitter }
+    stages_text: { open: asked for, scheduled: time found, met: meeting held, written_up: written down and sent, cancelled: cancelled }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: property_address }
+      - { name: what_you_plan, type: textarea }
+      - { name: phone, type: tel, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: application
+    who: A homeowner who wants a garage, an extension, a new window or another change to their property
+    wants: Permission to build, demolish, divide a property or change what a building is used for
+    door: build
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: papers missing, clock stopped
+      papers_received: missing papers sent in
+      complete: complete, clock running
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 5
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, optional: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: firm-application
+    who: An approved architect or engineering firm filing on behalf of an owner
+    wants: To file a building application for a client and see what is missing
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms before it may file anything.
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: papers missing, clock stopped
+      papers_received: missing papers sent in
+      complete: complete, clock running
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 6
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: owner_name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: exemption
+    who: An applicant whose plans break the zoning rules
+    wants: An exemption from the zoning rules, decided alongside their application
+    door: build
+    about: application
+    requires: An application with us; the exemption rides along with it and is asked for from its row on the list of cases.
+    lands_in: exemptions
+    handled_by: case_officers
+    stages: [open, county_asked, county_heard, granted, refused]
+    done_when: [granted, refused]
+    success: [granted]
+    moves_by: { granted: [head_of_section], refused: [head_of_section] }
+    watched_by: [front_desk]
+    mails: { open: submitter, county_asked: submitter, granted: submitter, refused: submitter }
+    deadlines: { county_asked: { days: 42, to: county_heard } }
+    stages_text: { open: received, county_asked: county asked, county_heard: county has answered or its deadline has passed, granted: granted, refused: refused }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: rule_it_breaks }
+      - { name: why_it_should_be_allowed, type: textarea }
+
+  - id: objection
+    who: A neighbour who got a notice in the post and does not agree with what is planned next door
+    wants: To object to an application and have the objection answered in the decision
+    door: neighbour
+    about: application
+    requires: The application must still be out for hearing; objections are taken until the six weeks are up.
+    lands_in: objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    mails: { open: submitter, registered: owner, addressed: submitter }
+    stages_text: { open: received, registered: registered on the case, answered: answered by the applicant, addressed: addressed in the decision }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_property }
+      - { name: objection, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: logged-objection
+    who: The front desk, when an objection comes in on paper or over the counter
+    wants: To put the objection on the right case straight away
+    enters_as: front_desk
+    about: application
+    lands_in: objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    mails: { registered: owner }
+    stages_text: { open: received, registered: registered on the case, answered: answered by the applicant, addressed: addressed in the decision }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: your_property }
+      - { name: objection, type: textarea }
+      - { name: received_on, type: date }
+      - { name: phone, type: tel, optional: true }
+
+  - id: hearing-request
+    who: A case officer who is obliged to ask another authority about an application
+    wants: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+    enters_as: case_officers
+    about: application
+    lands_in: hearing_answers
+    handled_by: case_officers
+    stages: [open, answered, no_answer]
+    done_when: [answered, no_answer]
+    success: [answered]
+    moves_by: { answered: [agencies, case_officers] }
+    watched_by: [agencies, front_desk]
+    deadlines: { open: { days: 42, to: no_answer } }
+    stages_text: { open: asked, answered: answered, no_answer: deadline passed without an answer }
+    max_fields: 3
+    collects:
+      - { name: agency, type: select, options: [Road authority, Fire service, Heritage office, County] }
+      - { name: what_we_ask, type: textarea }
+      - { name: answer_by, type: date }
+
+  - id: appeal
+    who: Anyone with an interest in a decision, the applicant or a neighbour
+    wants: To appeal a decision we have made
+    about: application
+    requires: A decision on the application, made no more than three weeks ago.
+    lands_in: appeals
+    handled_by: case_officers
+    stages: [open, under_review, decision_changed, sent_to_board, upheld, overturned, dismissed]
+    done_when: [decision_changed, upheld, overturned, dismissed]
+    success: [decision_changed, upheld, overturned]
+    turned_down_from: [open, under_review]
+    reached_from: { decision_changed: [under_review] }
+    moves_by: { decision_changed: [head_of_section], upheld: [appeals_board], overturned: [appeals_board] }
+    watched_by: [appeals_board, head_of_section, front_desk]
+    mails: { open: submitter, decision_changed: submitter, sent_to_board: submitter, upheld: submitter, overturned: submitter, dismissed: submitter }
+    stages_text: { open: received, under_review: we are going through it ourselves, decision_changed: we changed our own decision, sent_to_board: sent to the appeals board, upheld: decision upheld by the board, overturned: decision overturned by the board, dismissed: dismissed }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_interest, type: select, options: [I am the applicant, I am a neighbour, Other] }
+      - { name: grounds, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: illegal-building-report
+    who: Someone who sees something going up behind their fence without permission
+    wants: To tell us, so that we go and look
+    door: neighbour
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text: { open: reported, inspected: we have been and looked, owner_written_to: owner written to, explained: owner has explained, fined: weekly fine running, applied_for: applied for properly, taken_down: taken down, nothing_illegal: nothing illegal found }
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: logged-report
+    who: The front desk, when someone rings or comes in about building without permission
+    wants: To log the report so an inspector goes and looks
+    enters_as: front_desk
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text: { open: reported, inspected: we have been and looked, owner_written_to: owner written to, explained: owner has explained, fined: weekly fine running, applied_for: applied for properly, taken_down: taken down, nothing_illegal: nothing illegal found }
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: inspection
+    who: An inspector on site, writing on a phone in a cold wind
+    wants: To write up what was found on a case and set a date for what must be put right
+    enters_as: inspectors
+    about: application
+    lands_in: inspections
+    handled_by: inspectors
+    stages: [open, to_put_right, as_approved]
+    done_when: [as_approved]
+    success: [as_approved]
+    skippable: [to_put_right]
+    watched_by: [case_officers, head_of_section]
+    stages_text: { open: inspected, to_put_right: to be put right, then we go back, as_approved: as approved }
+    max_fields: 2
+    collects:
+      - { name: finding, type: select, options: [As approved, Something is wrong] }
+      - { name: what_is_wrong, type: textarea, optional: true }
+      - { name: put_right_by, type: date, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: completion-certificate
+    who: An approved firm whose work on a case is done
+    wants: A completion certificate for the finished work
+    door: firm
+    enters_as: approved_firms
+    about: application
+    requires: Your firm must be on our list of approved firms, and the application must be approved.
+    lands_in: completion_certificates
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text: { open: asked for, checked: inspections and outstanding work checked, issued: certificate signed, refused: refused }
+    max_fields: 5
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: finished_on, type: date }
+      - { name: what_was_built, type: textarea }
+      - { name: still_outstanding, type: textarea, optional: true }
+
+  - id: temporary-permission
+    who: An approved firm whose client wants to move in before everything is done
+    wants: A temporary permission to use the building
+    door: firm
+    enters_as: approved_firms
+    about: application
+    requires: Your firm must be on our list of approved firms, and the application must be approved.
+    lands_in: temporary_permissions
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text: { open: asked for, checked: inspections and outstanding work checked, issued: temporary permission signed, refused: refused }
+    max_fields: 6
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: move_in_on, type: date }
+      - { name: still_outstanding, type: textarea }
+      - { name: finished_by, type: date }
+
+  - id: firm-approval
+    who: An architect or engineering firm that wants to file applications for owners
+    wants: To be approved by us and put on the list of firms that may file
+    door: firm
+    lands_in: approved_firm_requests
+    handled_by: case_officers
+    stages: [open, checked, listed, refused]
+    done_when: [listed, refused]
+    success: [listed]
+    moves_by: { listed: [head_of_section], refused: [head_of_section] }
+    watched_by: [public, front_desk]
+    public_states: [listed]
+    mails: { open: submitter, listed: submitter, refused: submitter }
+    grants: { listed: approved_firms }
+    stages_text: { open: received, checked: registration, insurance and qualifications checked, listed: on the list, refused: refused }
+    max_fields: 6
+    collects:
+      - { name: firm }
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: registration_number }
+      - { name: insurance, private: true }
+      - { name: qualified_for, type: select, multiple: true, options: [Applying on behalf of owners, Architectural design, Structural engineering, Fire safety design, Geotechnical engineering, Carrying out the work, Independent control] }
+      - { name: phone, type: tel, optional: true, private: true }
+```
+
+Reply with the YAML only, no prose, no code fences.

runs/permits-plan-2026-09-30/llm/02-reply.md

@@ -0,0 +1,418 @@
+business: Vestmark kommune - Building and Planning
+language: en
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+about: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+mail: { from: "Vestmark kommune Building and Planning <post@vestmark.example>", reply_to: byggesak@vestmark.example }
+
+does:
+  - id: check-and-decide
+    for: application
+    text: >
+      We check your drawings against the zoning map and the building
+      regulations, let the neighbours and the other authorities have
+      their say, and then approve or refuse. Every case is on the list
+      here, so you and your neighbours can follow it the whole way,
+      and object to it or appeal it from its own row.
+  - id: firms-file-here
+    for: firm-application
+    text: >
+      Approved firms file applications for their clients here, see what
+      is missing and ask for the completion certificate when the work is done.
+
+doors:
+  - id: build
+    who: You want to build, demolish, divide a property or change what a building is used for
+  - id: firm
+    who: You are an architect or an engineering firm filing on behalf of owners
+
+invites_by: [head_of_section]
+
+needs:
+  - id: pre-application-meeting
+    who: Anyone who wants to sit down with us before they spend money on drawings
+    wants: A meeting with a case officer, and a written note of what we told them
+    door: build
+    lands_in: pre_application_meetings
+    handled_by: case_officers
+    stages: [open, scheduled, met, written_up, cancelled]
+    done_when: [written_up, cancelled]
+    success: [written_up]
+    turned_down_from: [open, scheduled]
+    moves_by: { cancelled: [submitter, case_officers] }
+    watched_by: [front_desk]
+    mails: { open: submitter, scheduled: submitter, written_up: submitter, cancelled: submitter }
+    stages_text: { open: asked for, scheduled: time found, met: meeting held, written_up: written down and sent, cancelled: cancelled }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: property_address }
+      - { name: what_you_plan, type: textarea }
+      - { name: phone, type: tel, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: application
+    who: A homeowner who wants a garage, an extension, a new window or another change to their property
+    wants: Permission to build, demolish, divide a property or change what a building is used for
+    door: build
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: papers missing, clock stopped
+      papers_received: missing papers sent in
+      complete: complete, clock running
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 5
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, optional: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: firm-application
+    who: An approved architect or engineering firm filing on behalf of an owner
+    wants: To file a building application for a client and see what is missing
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms before it may file anything.
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: papers missing, clock stopped
+      papers_received: missing papers sent in
+      complete: complete, clock running
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 6
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: owner_name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: exemption
+    who: An applicant whose plans break the zoning rules
+    wants: An exemption from the zoning rules, decided alongside their application
+    about: application
+    requires: An application with us; the exemption rides along with it and is asked for from its row on the list of cases.
+    lands_in: exemptions
+    handled_by: case_officers
+    stages: [open, county_asked, county_heard, granted, refused]
+    done_when: [granted, refused]
+    success: [granted]
+    moves_by: { granted: [head_of_section], refused: [head_of_section] }
+    watched_by: [front_desk]
+    mails: { open: submitter, county_asked: submitter, granted: submitter, refused: submitter }
+    deadlines: { county_asked: { days: 42, to: county_heard } }
+    stages_text: { open: received, county_asked: county asked, county_heard: county has answered or its deadline has passed, granted: granted, refused: refused }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: rule_it_breaks }
+      - { name: why_it_should_be_allowed, type: textarea }
+
+  - id: objection
+    who: A neighbour who got a notice in the post and does not agree with what is planned next door
+    wants: To object to an application and have the objection answered in the decision
+    about: application
+    requires: The application must still be out for hearing; objections are taken until the six weeks are up.
+    lands_in: objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    mails: { open: submitter, registered: owner, addressed: submitter }
+    stages_text: { open: received, registered: registered on the case, answered: answered by the applicant, addressed: addressed in the decision }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_property }
+      - { name: objection, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: logged-objection
+    who: The front desk, when an objection comes in on paper or over the counter
+    wants: To put the objection on the right case straight away, instead of stapling it to a folder
+    enters_as: front_desk
+    lands_in: paper_objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    stages_text: { open: received, registered: registered on the case, answered: answered by the applicant, addressed: addressed in the decision }
+    max_fields: 5
+    collects:
+      - { name: application_reference }
+      - { name: name }
+      - { name: objection, type: textarea }
+      - { name: received_on, type: date }
+      - { name: your_property, optional: true }
+      - { name: phone, type: tel, optional: true }
+
+  - id: hearing-request
+    who: A case officer who is obliged to ask another authority about an application
+    wants: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+    enters_as: case_officers
+    lands_in: hearing_answers
+    handled_by: case_officers
+    stages: [open, answered, no_answer]
+    done_when: [answered, no_answer]
+    success: [answered]
+    moves_by: { answered: [agencies, case_officers] }
+    watched_by: [agencies, front_desk]
+    deadlines: { open: { days: 42, to: no_answer } }
+    stages_text: { open: asked, answered: answered, no_answer: deadline passed without an answer }
+    max_fields: 4
+    collects:
+      - { name: application_reference }
+      - { name: agency, type: select, options: [Road authority, Fire service, Heritage office, County] }
+      - { name: what_we_ask, type: textarea }
+      - { name: answer_by, type: date, optional: true }
+
+  - id: appeal
+    who: Anyone with an interest in a decision, the applicant or a neighbour
+    wants: To appeal a decision we have made
+    about: application
+    requires: A decision on the application, made no more than three weeks ago.
+    lands_in: appeals
+    handled_by: case_officers
+    stages: [open, under_review, decision_changed, sent_to_board, upheld, overturned, dismissed]
+    done_when: [decision_changed, upheld, overturned, dismissed]
+    success: [decision_changed, upheld, overturned]
+    turned_down_from: [open, under_review]
+    reached_from: { decision_changed: [under_review] }
+    moves_by: { decision_changed: [head_of_section], upheld: [appeals_board], overturned: [appeals_board] }
+    watched_by: [appeals_board, head_of_section, front_desk]
+    mails: { open: submitter, decision_changed: submitter, sent_to_board: submitter, upheld: submitter, overturned: submitter, dismissed: submitter }
+    stages_text: { open: received, under_review: we are going through it ourselves, decision_changed: we changed our own decision, sent_to_board: sent to the appeals board, upheld: decision upheld by the board, overturned: decision overturned by the board, dismissed: dismissed }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_interest, type: select, options: [I am the applicant, I am a neighbour, Other] }
+      - { name: grounds, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: illegal-building-report
+    who: Someone who sees something going up behind their fence without permission
+    wants: To tell us, so that we go and look
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text: { open: reported, inspected: we have been and looked, owner_written_to: owner written to, explained: owner has explained, fined: weekly fine running, applied_for: applied for properly, taken_down: taken down, nothing_illegal: nothing illegal found }
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: logged-report
+    who: The front desk, when someone rings or comes in about building without permission
+    wants: To log the report so an inspector goes and looks
+    enters_as: front_desk
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text: { open: reported, inspected: we have been and looked, owner_written_to: owner written to, explained: owner has explained, fined: weekly fine running, applied_for: applied for properly, taken_down: taken down, nothing_illegal: nothing illegal found }
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: inspection
+    who: An inspector on site, writing on a phone in a cold wind
+    wants: To write up what was found on a case and set a date for what must be put right
+    enters_as: inspectors
+    lands_in: inspections
+    handled_by: inspectors
+    stages: [open, to_put_right, as_approved]
+    done_when: [as_approved]
+    success: [as_approved]
+    skippable: [to_put_right]
+    watched_by: [case_officers, head_of_section]
+    stages_text: { open: inspected, to_put_right: to be put right, then we go back, as_approved: as approved }
+    max_fields: 3
+    collects:
+      - { name: application_reference }
+      - { name: finding, type: select, options: [As approved, Something is wrong] }
+      - { name: what_is_wrong, type: textarea, optional: true }
+      - { name: put_right_by, type: date, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: completion-certificate
+    who: An approved firm whose work on a case is done
+    wants: A completion certificate for the finished work
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    lands_in: completion_certificates
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text: { open: asked for, checked: inspections and outstanding work checked, issued: certificate signed, refused: refused }
+    max_fields: 5
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: application_reference }
+      - { name: finished_on, type: date }
+      - { name: what_was_built, type: textarea, optional: true }
+      - { name: still_outstanding, type: textarea, optional: true }
+
+  - id: temporary-permission
+    who: An approved firm whose client wants to move in before everything is done
+    wants: A temporary permission to use the building
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    lands_in: temporary_permissions
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text: { open: asked for, checked: inspections and outstanding work checked, issued: temporary permission signed, refused: refused }
+    max_fields: 6
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: application_reference }
+      - { name: move_in_on, type: date }
+      - { name: still_outstanding, type: textarea }
+      - { name: finished_by, type: date, optional: true }
+
+  - id: firm-approval
+    who: An architect or engineering firm that wants to file applications for owners
+    wants: To be approved by us and put on the list of firms that may file
+    door: firm
+    lands_in: approved_firm_requests
+    handled_by: case_officers
+    stages: [open, checked, listed, refused]
+    done_when: [listed, refused]
+    success: [listed]
+    moves_by: { listed: [head_of_section], refused: [head_of_section] }
+    watched_by: [public, front_desk]
+    public_states: [listed]
+    mails: { open: submitter, listed: submitter, refused: submitter }
+    grants: { listed: approved_firms }
+    stages_text: { open: received, checked: registration, insurance and qualifications checked, listed: on the list, refused: refused }
+    max_fields: 6
+    collects:
+      - { name: firm }
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: registration_number }
+      - { name: insurance, private: true }
+      - { name: qualified_for, type: select, multiple: true, options: [Applying on behalf of owners, Architectural design, Structural engineering, Fire safety design, Geotechnical engineering, Carrying out the work, Independent control] }
+      - { name: phone, type: tel, optional: true, private: true }

runs/permits-plan-2026-09-30/llm/03-prompt.md

@@ -0,0 +1,716 @@
+# plan.yaml
+
+A plan is a needs spec that also says what each form collects. A
+builder turns it into a working site with no further decisions, so
+every structural fact about the business has to be in it.
+
+```yaml
+business: <name>
+language: en                  # the intake's language code
+contact: { name: <who answers for the site>, email: <their email> }
+about: >
+  What the business does, in its own words.
+mail: { from: "<name> <post@their-domain>", reply_to: <their inbox> }
+                              # who every mail the site sends comes from; required as soon
+                              # as any need has `mails`
+
+does:                         # the front door's first card: what the business does, one
+  - id: kebab-case            # or two features, one role each, no button. Say it for the
+    for: <need id>            # role the business exists for and the next one it serves.
+    text: what it does for them, in the intake's own words
+
+shows:                        # what the site shows as it is: a live figure, the latest
+  - id: kebab-case            # releases, what has been built; `resource` is portal's block
+    text: one line on what it is
+    resource: { public: true, source: { kind: url, url: https://... } }
+
+doors:                        # a first question before the forms, only when the offers
+  - id: kebab-case            # are more than one page holds (measured: four doors beat
+    who: who comes through it # ten offers on one page; six offers on one page beat doors)
+
+groups:                       # groups with a label the public may see: the committees
+  - { id: traffic, label: Traffic, invited_by: [board] }   # a person can ask to join (optional; label defaults to the id)
+invites_by: [board]           # groups whose desk may invite people into every desk
+
+needs:
+  - id: kebab-case            # ASCII only
+    who: the kind of person, in plain words, in the intake's language
+    wants: what they want from the business
+    door: <door id>           # the door this public need sits behind; omit to put it on the front door
+    enters_as: <group>        # ONLY for a role inside the business; omit for the public
+    lands_in: <bucket>        # snake_case, ASCII
+    handled_by: <group>       # the role that must see and move the record
+    stages: [open, <stage>, ..., <end>, <end>]
+                              # EVERY stage the business said a case goes through, first to
+                              # last, read off their own sentences one verb at a time: "they
+                              # come in, we go and look, we send a quote, we win or lose it"
+                              # is [open, surveyed, quoted, won, lost]. A pipeline is not an
+                              # inbox: "answered" is rarely the real outcome.
+    done_when: [<end>, <end>] # every stage that counts as finished, good or bad
+    success: [<end>]          # the finished stages that are a good outcome for the business
+    skippable: [<stage>]      # stages a case may pass over (papers already complete)
+    requires: <one sentence>    # what the person must ALREADY have or be for this to work:
+                              # a membership, a reference number, the link from a mail, an
+                              # account. Stated on the card above the form. Omit when there
+                              # is none; never invent one
+    turned_down_from: [open, <stage>]
+                              # the unfinished stages a case can still be turned down from;
+                              # omit for every one. An applicant is declined before they
+                              # start, not after - after, they depart
+    reached_from: { <stage>: [<stage>, ...] }
+                              # where a stage is entered from, when the line does not say it.
+                              # Two things need it and nothing else does: a case SENT BACK to
+                              # a stage it was already past ("papers missing" again, after the
+                              # hearing turned something up), and a GOOD ENDING partway along,
+                              # where a case finishes well without walking to the end ("we
+                              # changed our own decision", instead of passing it upwards).
+                              # A stage named here is entered from exactly those stages and
+                              # nowhere else, so it also says where a refusal may NOT come
+                              # from. Omit unless the business described one of those two
+    moves_by: { <stage>: [<group>, ...] }
+                              # only where someone other than handled_by moves a case INTO a
+                              # stage: another group, or `submitter` (the person who sent the
+                              # form; the form must then collect a required `email`)
+    watched_by: [<group>]     # groups that see these cases and move nothing; `public` opens a
+                              # read-only page of the bucket to everyone (contact details hidden)
+    mails: { open: submitter, <end>: submitter, <stage>: <address> }
+                              # who hears when a case enters a stage: `submitter` (the form
+                              # must then collect a required `email`) or one address. Tell the
+                              # person on arrival and on every decision that is about them.
+    grants: { <stage>: <group> }
+                              # a stage that makes the person a member of a group when their
+                              # case arrives (an approval that IS membership); the form must
+                              # then collect a required `name` and a required `email`
+    deadlines: { <stage>: { days: 30, to: <stage> } }
+                              # a stage a clock moves on from when a case sits in it that long
+                              # (a notice that expires, a hearing with no answer); only along
+                              # a move the stages already allow
+    public_states: [<stage>]  # with `public` in watched_by: the stages the public list shows
+                              # (a noticeboard shows what is up, not what was taken down)
+    stages_text: { open: <words>, <stage>: <words> }
+                              # each stage in the intake's language, where the ASCII id
+                              # would read wrong to a person: "ikke_lost" is "ikke løst"
+    events: { open: applied } # ONLY when rebuilding a live site: the event names its
+                              # aggregates.yaml already has, so its records keep replaying
+    attended_by: >            # ONLY for a stage no desk button moves: the automation that does
+      what moves it, in a sentence
+    max_fields: 4             # decide this BEFORE writing collects, from what the intake
+                              # says about the person; a budget that equals the form's size
+                              # is counted, not decided, and is reported as such
+                              # how many required fields THIS person will tolerate, from what
+                              # the intake says about them: someone on a phone with gloves
+                              # on gets 3, a first enquiry 4 to 6, a firm's paperwork 5 to 6
+    collects:                 # the form; name is snake_case ASCII, type one of
+                              # text (default), email, tel, textarea, date, select, location
+                              # (a pin on a map, stored as lat/lon/zoom; optional: true,
+                              # since a map needs a browser that can draw one)
+      - { name: name }
+      - { name: phone, type: tel }
+      - { name: problem, type: textarea }
+      - { name: urgency, type: select, options: [This week, This month, No rush] }
+      - { name: can_do, type: select, multiple: true, options: [Drive, Cook, Carry] }   # any number
+      - { name: committee, type: select, options_from: groups }   # the labelled groups above
+      - { name: address, optional: true, private: true }          # never on a public page
+```
+
+What a portal site can do - use what serves this business, leave the
+rest. Each is one line in the plan, and the builder does the wiring:
+
+- **Show, not only ask.** A bucket with `watched_by: [public]` becomes
+  a public list: its newest few records sit inline on the front door,
+  linked to the whole list, contact details pruned. What neighbours
+  reported and where it stands, which changes were approved, what is
+  on the noticeboard: a visitor who sees the place working trusts it,
+  and a person who reported something sees it being dealt with.
+  `public_states` shows only the stages worth showing.
+- **Stay in dialogue.** `mails` tells the person at the stages that
+  are about them, and a reply to that mail comes back to the case as
+  a note. `moves_by: { <stage>: [submitter] }` gives them a move of
+  their own through their link: confirm, withdraw, say it is solved.
+- **Let a decision do the work.** `grants` makes an approval into
+  membership: the person gets an account and a place in the group the
+  moment the case gets there; `deadlines` lets a stage end on its own
+  (a notice that expires, a request nobody took up); `invites_by` lets
+  a desk bring a person in without anyone touching an admin tool.
+- **Let one record answer another.** A need `about` another need is
+  one answer per record of it, from that record's own row on the
+  public list: a neighbour saying "I can lend you that" to a notice, a
+  bid to a request. `mails: { open: owner }` sends the answer straight
+  to whoever posted the record, and the site keeps no queue - the
+  poster's inbox is the queue. The site never becomes a go-between.
+- **Keep some things for members.** A need with `door` and `enters_as`
+  is offered to everyone on the door and taken on the group's page
+  behind sign-in, with name and address filled from the account: a
+  seat on a committee for members, a discount for customers. The
+  group is one a decision `grants`, so nobody has to be waved in.
+- **Answer for the pages as a group.** `contact: { name, email, group }`
+  makes the contact a group's inbox rather than a person: no account
+  is made for it, and every member of the group may suggest changes
+  to the pages from the page itself.
+- **Make the choices real.** `groups` with labels, and a select with
+  `options_from: groups`, so a form offers exactly the committees or
+  teams that exist; `multiple: true` where a person can pick several.
+- **Place things.** A `location` field puts a pin on a map (where the
+  hazard is, where the job is), when the site has maps.
+- **Open with the business itself.** `does` says what it does for the
+  roles it exists for; `shows` puts its live content beside that.
+
+Rules:
+- One need per (kind of person, thing they want). Work inside the
+  business counts: a role recording or posting something is a need
+  with `enters_as`. The intake's "what slows us down" usually names one.
+- Groups are the roles the intake names, as snake_case identifiers.
+- The front door opens with `does` (at most two features, one role
+  each) and `shows`, then holds at most seven offers: doors plus needs
+  with no door. A door with no need behind it is refused; a door on a
+  need with `enters_as` is the way to the members' page. A role `does`
+  speaks for must have a move
+  of its own after sending (`moves_by` with `submitter`) or a public
+  view, or it is a spectator.
+- Every need whose form collects an email should tell the person on
+  arrival and on the decisions about them (`mails`); the plan then
+  needs `mail: { from }`.
+- Every feature on a card explains itself: a list says what one row is
+  and what its buttons do, a form says what to have ready. If an
+  alternative only works for someone who already has something, say so
+  in `requires` - a condition the reader meets only after filling the
+  form in has already cost them the filling in.
+- Needs that land in the same bucket must have the same stages,
+  done_when, skippable, moves_by, watched_by and handled_by.
+- Every required field is one the business will use to act on the
+  record. If the intake gives no reason to need it, make it optional or
+  leave it out. The required fields must not exceed max_fields.
+- Only `select` lists `options`, and it must list them.
+- Everything a person reads (who, wants, about, select options) is in
+  the intake's language. Everything a machine reads (ids, buckets,
+  groups, stages, field names) is plain ASCII: no æ, ø, å.
+- Write no personas.
+
+
+# Task
+
+A business filled in this intake. Write its plan.yaml: every need the intake implies, for the public and for each role inside the business, with the stages read off how the business says things progress, the form each need collects, and how much each person will tolerate.
+
+## Intake
+
+# A building authority's intake: the hardest sector the trainer has
+# been given. Cases that pause and resume, cases that belong to other
+# cases, a decision two roles sign, a deadline nobody in the building
+# controls, and an appeal that reopens something already finished.
+# Written the way the department head would write it, in plain words.
+business: Vestmark kommune - Building and Planning
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+language: en
+
+what_we_do: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+
+who_comes_to_us: >
+  Homeowners who want a garage, an extension or a new window, and who
+  have never read a regulation in their life. Architects and
+  engineering firms who file on behalf of owners; they have to be
+  approved by us before they may file anything. Neighbours who got a
+  notice in the post and do not agree with what is planned next door.
+  The other authorities we are obliged to ask: the road authority, the
+  fire service, the heritage office, the county. People who ring to say
+  something is going up behind their fence without permission. And
+  anyone who wants to sit down with us before they spend eighty
+  thousand on drawings.
+
+what_we_keep_track_of: >
+  Pre-application meetings: someone asks for one, we find a time, we
+  meet, and we write down what we told them so they can hold us to it.
+  Applications: they arrive, someone checks whether the papers are all
+  there, and if something is missing we write and ask for it, and the
+  twelve-week clock stops until they answer. Often we have to ask
+  twice. When it is complete we send it out to the neighbours and to
+  the agencies and wait six weeks. Then a case officer writes a
+  recommendation, and the head of section signs the decision: approved,
+  approved with conditions, or refused. People can withdraw at any
+  point, and quite a few do once they hear from the neighbours.
+  Exemptions: if what someone wants breaks the zoning rules they can
+  ask for an exemption. It rides along with the application but it is a
+  decision of its own, and we are not allowed to grant one before the
+  county has been asked.
+  Objections: a neighbour who got a notice writes to us within the
+  hearing period. Each objection belongs to an application. We register
+  it, the applicant gets to answer it, and the case officer has to
+  address every single one in the decision, by name.
+  Hearing answers: we ask an agency, they answer, or they do not, and
+  when the deadline has passed we go on without them.
+  Appeals: for three weeks after a decision anyone with an interest can
+  appeal it. We go through it ourselves first, and if we change our own
+  mind that is the end of it. If we do not, it goes to the appeals
+  board, who meet once a month and either uphold us or overturn us.
+  Inspections: we pick cases and go and look, on site. Either it is as
+  approved, or we write up what is wrong and set a date for it to be
+  put right, and then we go back.
+  Finishing: when the work is done the firm asks for a completion
+  certificate. If they want to move in before everything is done they
+  can ask for a temporary permission instead. We check what was
+  inspected and what is still outstanding before we sign anything.
+  Illegal building: someone reports it, we go and look, we write to the
+  owner and they have to explain themselves, and then they either apply
+  for it properly, take it down, or we fine them weekly until they do.
+  Approved firms: a firm sends us their registration, their insurance
+  and what they are qualified for, we check it, and then they are on
+  the list and may file applications.
+
+who_is_involved: >
+  The front desk logs what comes in over the counter and on the phone,
+  and keeps the archive. Four case officers carry the cases. The head
+  of section signs every decision and every exemption; a case officer
+  may not sign their own. Two inspectors are out on site most of the
+  week and write up what they find on a phone in a cold wind. The
+  appeals board is seven elected politicians who meet on the third
+  Tuesday of the month and read what we send them. The agencies are
+  outside the building altogether and only ever answer hearings. The
+  approved firms file applications and answer objections on behalf of
+  their clients.
+
+what_slows_us_down: >
+  The twelve-week clock, and the fact that stopping it and starting it
+  again is done by hand in a spreadsheet. Applications that arrive
+  missing half the drawings. Objections that come in on paper and get
+  stapled to the wrong case. Neighbours ringing to ask what is
+  happening with the case behind their house, which we are obliged to
+  tell them and which takes ten minutes every time. Agencies that never
+  answer at all. And nobody outside this building can see a case
+  without asking us for it.
+
+
+## Your last attempt was refused
+
+need "inspection": stages_text names "then we go back", which is not one of its stages
+
+Fix that and return the whole plan again.
+
+```yaml
+business: Vestmark kommune - Building and Planning
+language: en
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+about: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+mail: { from: "Vestmark kommune Building and Planning <post@vestmark.example>", reply_to: byggesak@vestmark.example }
+
+does:
+  - id: check-and-decide
+    for: application
+    text: >
+      We check your drawings against the zoning map and the building
+      regulations, let the neighbours and the other authorities have
+      their say, and then approve or refuse. Every case is on the list
+      here, so you and your neighbours can follow it the whole way,
+      and object to it or appeal it from its own row.
+  - id: firms-file-here
+    for: firm-application
+    text: >
+      Approved firms file applications for their clients here, see what
+      is missing and ask for the completion certificate when the work is done.
+
+doors:
+  - id: build
+    who: You want to build, demolish, divide a property or change what a building is used for
+  - id: firm
+    who: You are an architect or an engineering firm filing on behalf of owners
+
+invites_by: [head_of_section]
+
+needs:
+  - id: pre-application-meeting
+    who: Anyone who wants to sit down with us before they spend money on drawings
+    wants: A meeting with a case officer, and a written note of what we told them
+    door: build
+    lands_in: pre_application_meetings
+    handled_by: case_officers
+    stages: [open, scheduled, met, written_up, cancelled]
+    done_when: [written_up, cancelled]
+    success: [written_up]
+    turned_down_from: [open, scheduled]
+    moves_by: { cancelled: [submitter, case_officers] }
+    watched_by: [front_desk]
+    mails: { open: submitter, scheduled: submitter, written_up: submitter, cancelled: submitter }
+    stages_text: { open: asked for, scheduled: time found, met: meeting held, written_up: written down and sent, cancelled: cancelled }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: property_address }
+      - { name: what_you_plan, type: textarea }
+      - { name: phone, type: tel, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: application
+    who: A homeowner who wants a garage, an extension, a new window or another change to their property
+    wants: Permission to build, demolish, divide a property or change what a building is used for
+    door: build
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: papers missing, clock stopped
+      papers_received: missing papers sent in
+      complete: complete, clock running
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 5
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, optional: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: firm-application
+    who: An approved architect or engineering firm filing on behalf of an owner
+    wants: To file a building application for a client and see what is missing
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms before it may file anything.
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: papers missing, clock stopped
+      papers_received: missing papers sent in
+      complete: complete, clock running
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 6
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: owner_name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: exemption
+    who: An applicant whose plans break the zoning rules
+    wants: An exemption from the zoning rules, decided alongside their application
+    about: application
+    requires: An application with us; the exemption rides along with it and is asked for from its row on the list of cases.
+    lands_in: exemptions
+    handled_by: case_officers
+    stages: [open, county_asked, county_heard, granted, refused]
+    done_when: [granted, refused]
+    success: [granted]
+    moves_by: { granted: [head_of_section], refused: [head_of_section] }
+    watched_by: [front_desk]
+    mails: { open: submitter, county_asked: submitter, granted: submitter, refused: submitter }
+    deadlines: { county_asked: { days: 42, to: county_heard } }
+    stages_text: { open: received, county_asked: county asked, county_heard: county has answered or its deadline has passed, granted: granted, refused: refused }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: rule_it_breaks }
+      - { name: why_it_should_be_allowed, type: textarea }
+
+  - id: objection
+    who: A neighbour who got a notice in the post and does not agree with what is planned next door
+    wants: To object to an application and have the objection answered in the decision
+    about: application
+    requires: The application must still be out for hearing; objections are taken until the six weeks are up.
+    lands_in: objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    mails: { open: submitter, registered: owner, addressed: submitter }
+    stages_text: { open: received, registered: registered on the case, answered: answered by the applicant, addressed: addressed in the decision }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_property }
+      - { name: objection, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: logged-objection
+    who: The front desk, when an objection comes in on paper or over the counter
+    wants: To put the objection on the right case straight away, instead of stapling it to a folder
+    enters_as: front_desk
+    lands_in: paper_objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    stages_text: { open: received, registered: registered on the case, answered: answered by the applicant, addressed: addressed in the decision }
+    max_fields: 5
+    collects:
+      - { name: application_reference }
+      - { name: name }
+      - { name: objection, type: textarea }
+      - { name: received_on, type: date }
+      - { name: your_property, optional: true }
+      - { name: phone, type: tel, optional: true }
+
+  - id: hearing-request
+    who: A case officer who is obliged to ask another authority about an application
+    wants: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+    enters_as: case_officers
+    lands_in: hearing_answers
+    handled_by: case_officers
+    stages: [open, answered, no_answer]
+    done_when: [answered, no_answer]
+    success: [answered]
+    moves_by: { answered: [agencies, case_officers] }
+    watched_by: [agencies, front_desk]
+    deadlines: { open: { days: 42, to: no_answer } }
+    stages_text: { open: asked, answered: answered, no_answer: deadline passed without an answer }
+    max_fields: 4
+    collects:
+      - { name: application_reference }
+      - { name: agency, type: select, options: [Road authority, Fire service, Heritage office, County] }
+      - { name: what_we_ask, type: textarea }
+      - { name: answer_by, type: date, optional: true }
+
+  - id: appeal
+    who: Anyone with an interest in a decision, the applicant or a neighbour
+    wants: To appeal a decision we have made
+    about: application
+    requires: A decision on the application, made no more than three weeks ago.
+    lands_in: appeals
+    handled_by: case_officers
+    stages: [open, under_review, decision_changed, sent_to_board, upheld, overturned, dismissed]
+    done_when: [decision_changed, upheld, overturned, dismissed]
+    success: [decision_changed, upheld, overturned]
+    turned_down_from: [open, under_review]
+    reached_from: { decision_changed: [under_review] }
+    moves_by: { decision_changed: [head_of_section], upheld: [appeals_board], overturned: [appeals_board] }
+    watched_by: [appeals_board, head_of_section, front_desk]
+    mails: { open: submitter, decision_changed: submitter, sent_to_board: submitter, upheld: submitter, overturned: submitter, dismissed: submitter }
+    stages_text: { open: received, under_review: we are going through it ourselves, decision_changed: we changed our own decision, sent_to_board: sent to the appeals board, upheld: decision upheld by the board, overturned: decision overturned by the board, dismissed: dismissed }
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_interest, type: select, options: [I am the applicant, I am a neighbour, Other] }
+      - { name: grounds, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: illegal-building-report
+    who: Someone who sees something going up behind their fence without permission
+    wants: To tell us, so that we go and look
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text: { open: reported, inspected: we have been and looked, owner_written_to: owner written to, explained: owner has explained, fined: weekly fine running, applied_for: applied for properly, taken_down: taken down, nothing_illegal: nothing illegal found }
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: logged-report
+    who: The front desk, when someone rings or comes in about building without permission
+    wants: To log the report so an inspector goes and looks
+    enters_as: front_desk
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text: { open: reported, inspected: we have been and looked, owner_written_to: owner written to, explained: owner has explained, fined: weekly fine running, applied_for: applied for properly, taken_down: taken down, nothing_illegal: nothing illegal found }
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: inspection
+    who: An inspector on site, writing on a phone in a cold wind
+    wants: To write up what was found on a case and set a date for what must be put right
+    enters_as: inspectors
+    lands_in: inspections
+    handled_by: inspectors
+    stages: [open, to_put_right, as_approved]
+    done_when: [as_approved]
+    success: [as_approved]
+    skippable: [to_put_right]
+    watched_by: [case_officers, head_of_section]
+    stages_text: { open: inspected, to_put_right: to be put right, then we go back, as_approved: as approved }
+    max_fields: 3
+    collects:
+      - { name: application_reference }
+      - { name: finding, type: select, options: [As approved, Something is wrong] }
+      - { name: what_is_wrong, type: textarea, optional: true }
+      - { name: put_right_by, type: date, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: completion-certificate
+    who: An approved firm whose work on a case is done
+    wants: A completion certificate for the finished work
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    lands_in: completion_certificates
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text: { open: asked for, checked: inspections and outstanding work checked, issued: certificate signed, refused: refused }
+    max_fields: 5
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: application_reference }
+      - { name: finished_on, type: date }
+      - { name: what_was_built, type: textarea, optional: true }
+      - { name: still_outstanding, type: textarea, optional: true }
+
+  - id: temporary-permission
+    who: An approved firm whose client wants to move in before everything is done
+    wants: A temporary permission to use the building
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    lands_in: temporary_permissions
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text: { open: asked for, checked: inspections and outstanding work checked, issued: temporary permission signed, refused: refused }
+    max_fields: 6
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: application_reference }
+      - { name: move_in_on, type: date }
+      - { name: still_outstanding, type: textarea }
+      - { name: finished_by, type: date, optional: true }
+
+  - id: firm-approval
+    who: An architect or engineering firm that wants to file applications for owners
+    wants: To be approved by us and put on the list of firms that may file
+    door: firm
+    lands_in: approved_firm_requests
+    handled_by: case_officers
+    stages: [open, checked, listed, refused]
+    done_when: [listed, refused]
+    success: [listed]
+    moves_by: { listed: [head_of_section], refused: [head_of_section] }
+    watched_by: [public, front_desk]
+    public_states: [listed]
+    mails: { open: submitter, listed: submitter, refused: submitter }
+    grants: { listed: approved_firms }
+    stages_text: { open: received, checked: registration, insurance and qualifications checked, listed: on the list, refused: refused }
+    max_fields: 6
+    collects:
+      - { name: firm }
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: registration_number }
+      - { name: insurance, private: true }
+      - { name: qualified_for, type: select, multiple: true, options: [Applying on behalf of owners, Architectural design, Structural engineering, Fire safety design, Geotechnical engineering, Carrying out the work, Independent control] }
+      - { name: phone, type: tel, optional: true, private: true }
+```
+
+Reply with the YAML only, no prose, no code fences.

runs/permits-plan-2026-09-30/llm/03-reply.md

@@ -0,0 +1,477 @@
+business: Vestmark kommune - Building and Planning
+language: en
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+about: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+mail: { from: "Vestmark kommune Building and Planning <post@vestmark.example>", reply_to: byggesak@vestmark.example }
+
+does:
+  - id: check-and-decide
+    for: application
+    text: >
+      We check your drawings against the zoning map and the building
+      regulations, let the neighbours and the other authorities have
+      their say, and then approve or refuse. Every case is on the list
+      here, so you and your neighbours can follow it the whole way,
+      and object to it or appeal it from its own row.
+  - id: firms-file-here
+    for: firm-application
+    text: >
+      Approved firms file applications for their clients here, see what
+      is missing and ask for the completion certificate when the work is done.
+
+doors:
+  - id: build
+    who: You want to build, demolish, divide a property or change what a building is used for
+  - id: firm
+    who: You are an architect or an engineering firm filing on behalf of owners
+
+invites_by: [head_of_section]
+
+needs:
+  - id: pre-application-meeting
+    who: Anyone who wants to sit down with us before they spend money on drawings
+    wants: A meeting with a case officer, and a written note of what we told them
+    door: build
+    lands_in: pre_application_meetings
+    handled_by: case_officers
+    stages: [open, scheduled, met, written_up, cancelled]
+    done_when: [written_up, cancelled]
+    success: [written_up]
+    turned_down_from: [open, scheduled]
+    moves_by: { cancelled: [submitter, case_officers] }
+    watched_by: [front_desk]
+    mails: { open: submitter, scheduled: submitter, written_up: submitter, cancelled: submitter }
+    stages_text:
+      open: asked for
+      scheduled: time found
+      met: meeting held
+      written_up: written down and sent
+      cancelled: cancelled
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: property_address }
+      - { name: what_you_plan, type: textarea }
+      - { name: phone, type: tel, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: application
+    who: A homeowner who wants a garage, an extension, a new window or another change to their property
+    wants: Permission to build, demolish, divide a property or change what a building is used for
+    door: build
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: "papers missing, clock stopped"
+      papers_received: missing papers sent in
+      complete: "complete, clock running"
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 5
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, optional: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: firm-application
+    who: An approved architect or engineering firm filing on behalf of an owner
+    wants: To file a building application for a client and see what is missing
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms before it may file anything.
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: "papers missing, clock stopped"
+      papers_received: missing papers sent in
+      complete: "complete, clock running"
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 6
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: owner_name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: exemption
+    who: An applicant whose plans break the zoning rules
+    wants: An exemption from the zoning rules, decided alongside their application
+    about: application
+    requires: An application with us; the exemption rides along with it and is asked for from its row on the list of cases.
+    lands_in: exemptions
+    handled_by: case_officers
+    stages: [open, county_asked, county_heard, granted, refused]
+    done_when: [granted, refused]
+    success: [granted]
+    moves_by: { granted: [head_of_section], refused: [head_of_section] }
+    watched_by: [front_desk]
+    mails: { open: submitter, county_asked: submitter, granted: submitter, refused: submitter }
+    deadlines: { county_asked: { days: 42, to: county_heard } }
+    stages_text:
+      open: received
+      county_asked: county asked
+      county_heard: county has answered or its deadline has passed
+      granted: granted
+      refused: refused
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: rule_it_breaks }
+      - { name: why_it_should_be_allowed, type: textarea }
+
+  - id: objection
+    who: A neighbour who got a notice in the post and does not agree with what is planned next door
+    wants: To object to an application and have the objection answered in the decision
+    about: application
+    requires: The application must still be out for hearing; objections are taken until the six weeks are up.
+    lands_in: objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    mails: { open: submitter, registered: owner, addressed: submitter }
+    stages_text:
+      open: received
+      registered: registered on the case
+      answered: answered by the applicant
+      addressed: addressed in the decision
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_property }
+      - { name: objection, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: logged-objection
+    who: The front desk, when an objection comes in on paper or over the counter
+    wants: To put the objection on the right case straight away, instead of stapling it to a folder
+    enters_as: front_desk
+    lands_in: paper_objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    stages_text:
+      open: received
+      registered: registered on the case
+      answered: answered by the applicant
+      addressed: addressed in the decision
+    max_fields: 5
+    collects:
+      - { name: application_reference }
+      - { name: name }
+      - { name: objection, type: textarea }
+      - { name: received_on, type: date }
+      - { name: your_property, optional: true }
+      - { name: phone, type: tel, optional: true }
+
+  - id: hearing-request
+    who: A case officer who is obliged to ask another authority about an application
+    wants: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+    enters_as: case_officers
+    lands_in: hearing_answers
+    handled_by: case_officers
+    stages: [open, answered, no_answer]
+    done_when: [answered, no_answer]
+    success: [answered]
+    moves_by: { answered: [agencies, case_officers] }
+    watched_by: [agencies, front_desk]
+    deadlines: { open: { days: 42, to: no_answer } }
+    stages_text:
+      open: asked
+      answered: answered
+      no_answer: deadline passed without an answer
+    max_fields: 4
+    collects:
+      - { name: application_reference }
+      - { name: agency, type: select, options: [Road authority, Fire service, Heritage office, County] }
+      - { name: what_we_ask, type: textarea }
+      - { name: answer_by, type: date, optional: true }
+
+  - id: appeal
+    who: Anyone with an interest in a decision, the applicant or a neighbour
+    wants: To appeal a decision we have made
+    about: application
+    requires: A decision on the application, made no more than three weeks ago.
+    lands_in: appeals
+    handled_by: case_officers
+    stages: [open, under_review, decision_changed, sent_to_board, upheld, overturned, dismissed]
+    done_when: [decision_changed, upheld, overturned, dismissed]
+    success: [decision_changed, upheld, overturned]
+    turned_down_from: [open, under_review]
+    reached_from: { decision_changed: [under_review] }
+    moves_by: { decision_changed: [head_of_section], upheld: [appeals_board], overturned: [appeals_board] }
+    watched_by: [appeals_board, head_of_section, front_desk]
+    mails: { open: submitter, decision_changed: submitter, sent_to_board: submitter, upheld: submitter, overturned: submitter, dismissed: submitter }
+    stages_text:
+      open: received
+      under_review: we are going through it ourselves
+      decision_changed: we changed our own decision
+      sent_to_board: sent to the appeals board
+      upheld: decision upheld by the board
+      overturned: decision overturned by the board
+      dismissed: dismissed
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_interest, type: select, options: [I am the applicant, I am a neighbour, Other] }
+      - { name: grounds, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: illegal-building-report
+    who: Someone who sees something going up behind their fence without permission
+    wants: To tell us, so that we go and look
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text:
+      open: reported
+      inspected: we have been and looked
+      owner_written_to: owner written to
+      explained: owner has explained
+      fined: weekly fine running
+      applied_for: applied for properly
+      taken_down: taken down
+      nothing_illegal: nothing illegal found
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: logged-report
+    who: The front desk, when someone rings or comes in about building without permission
+    wants: To log the report so an inspector goes and looks
+    enters_as: front_desk
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text:
+      open: reported
+      inspected: we have been and looked
+      owner_written_to: owner written to
+      explained: owner has explained
+      fined: weekly fine running
+      applied_for: applied for properly
+      taken_down: taken down
+      nothing_illegal: nothing illegal found
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: inspection
+    who: An inspector on site, writing on a phone in a cold wind
+    wants: To write up what was found on a case and set a date for what must be put right
+    enters_as: inspectors
+    lands_in: inspections
+    handled_by: inspectors
+    stages: [open, to_put_right, as_approved]
+    done_when: [as_approved]
+    success: [as_approved]
+    skippable: [to_put_right]
+    watched_by: [case_officers, head_of_section]
+    stages_text:
+      open: inspected
+      to_put_right: "to be put right, then we go back"
+      as_approved: as approved
+    max_fields: 3
+    collects:
+      - { name: application_reference }
+      - { name: finding, type: select, options: [As approved, Something is wrong] }
+      - { name: what_is_wrong, type: textarea, optional: true }
+      - { name: put_right_by, type: date, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: completion-certificate
+    who: An approved firm whose work on a case is done
+    wants: A completion certificate for the finished work
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    lands_in: completion_certificates
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text:
+      open: asked for
+      checked: inspections and outstanding work checked
+      issued: certificate signed
+      refused: refused
+    max_fields: 5
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: application_reference }
+      - { name: finished_on, type: date }
+      - { name: what_was_built, type: textarea, optional: true }
+      - { name: still_outstanding, type: textarea, optional: true }
+
+  - id: temporary-permission
+    who: An approved firm whose client wants to move in before everything is done
+    wants: A temporary permission to use the building
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    lands_in: temporary_permissions
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text:
+      open: asked for
+      checked: inspections and outstanding work checked
+      issued: temporary permission signed
+      refused: refused
+    max_fields: 6
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: application_reference }
+      - { name: move_in_on, type: date }
+      - { name: still_outstanding, type: textarea }
+      - { name: finished_by, type: date, optional: true }
+
+  - id: firm-approval
+    who: An architect or engineering firm that wants to file applications for owners
+    wants: To be approved by us and put on the list of firms that may file
+    door: firm
+    lands_in: approved_firm_requests
+    handled_by: case_officers
+    stages: [open, checked, listed, refused]
+    done_when: [listed, refused]
+    success: [listed]
+    moves_by: { listed: [head_of_section], refused: [head_of_section] }
+    watched_by: [public, front_desk]
+    public_states: [listed]
+    mails: { open: submitter, listed: submitter, refused: submitter }
+    grants: { listed: approved_firms }
+    stages_text:
+      open: received
+      checked: "registration, insurance and qualifications checked"
+      listed: on the list
+      refused: refused
+    max_fields: 6
+    collects:
+      - { name: firm }
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: registration_number }
+      - { name: insurance, private: true }
+      - { name: qualified_for, type: select, multiple: true, options: [Applying on behalf of owners, Architectural design, Structural engineering, Fire safety design, Geotechnical engineering, Carrying out the work, Independent control] }
+      - { name: phone, type: tel, optional: true, private: true }

runs/permits-plan-2026-09-30/plan.yaml

@@ -0,0 +1,549 @@
+business: Vestmark kommune - Building and Planning
+language: en
+contact: { name: Solveig Hauge, email: byggesak@vestmark.example }
+about: >
+  We are the building authority for a municipality of twenty-one
+  thousand people. Anyone who wants to build, demolish, divide a
+  property or change what a building is used for has to come to us
+  first. We check the drawings against the zoning map and the building
+  regulations, we let the neighbours and the other authorities have
+  their say, and then we approve or refuse. We also decide exemptions
+  from the zoning rules, we inspect what is actually built, we sign off
+  finished work, and we deal with building that was never applied for.
+mail: { from: "Vestmark kommune Building and Planning <post@vestmark.example>", reply_to: byggesak@vestmark.example }
+
+does:
+  - id: check-and-decide
+    for: application
+    text: >
+      We check your drawings against the zoning map and the building
+      regulations, let the neighbours and the other authorities have
+      their say, and then approve or refuse. Every case is on the list
+      here, so you and your neighbours can follow it the whole way,
+      and object to it or appeal it from its own row.
+  - id: firms-file-here
+    for: firm-application
+    text: >
+      Approved firms file applications for their clients here, see what
+      is missing and ask for the completion certificate when the work is done.
+
+doors:
+  - id: build
+    who: You want to build, demolish, divide a property or change what a building is used for
+  - id: firm
+    who: You are an architect or an engineering firm filing on behalf of owners
+
+invites_by: [head_of_section]
+
+needs:
+  - id: pre-application-meeting
+    who: Anyone who wants to sit down with us before they spend money on drawings
+    wants: A meeting with a case officer, and a written note of what we told them
+    door: build
+    lands_in: pre_application_meetings
+    handled_by: case_officers
+    stages: [open, scheduled, met, written_up, cancelled]
+    done_when: [written_up, cancelled]
+    success: [written_up]
+    turned_down_from: [open, scheduled]
+    moves_by: { cancelled: [submitter, case_officers] }
+    watched_by: [front_desk]
+    mails: { open: submitter, scheduled: submitter, written_up: submitter, cancelled: submitter }
+    stages_text:
+      open: asked for
+      scheduled: time found
+      met: meeting held
+      written_up: written down and sent
+      cancelled: cancelled
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: property_address }
+      - { name: what_you_plan, type: textarea }
+      - { name: phone, type: tel, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: application
+    who: A homeowner who wants a garage, an extension, a new window or another change to their property
+    wants: Permission to build, demolish, divide a property or change what a building is used for
+    door: build
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: "papers missing, clock stopped"
+      papers_received: missing papers sent in
+      complete: "complete, clock running"
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 5
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, optional: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: firm-application
+    who: An approved architect or engineering firm filing on behalf of an owner
+    wants: To file a building application for a client and see what is missing
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms before it may file anything.
+    lands_in: applications
+    handled_by: case_officers
+    stages: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused, withdrawn]
+    done_when: [approved, approved_with_conditions, refused, withdrawn]
+    success: [approved, approved_with_conditions]
+    skippable: [papers_missing, papers_received]
+    reached_from:
+      papers_missing: [open, papers_received, complete, in_hearing]
+      refused: [recommended]
+    moves_by:
+      papers_received: [submitter]
+      approved: [head_of_section]
+      approved_with_conditions: [head_of_section]
+      refused: [head_of_section]
+      withdrawn: [submitter, case_officers]
+    watched_by: [public, front_desk, inspectors]
+    public_states: [open, papers_missing, papers_received, complete, in_hearing, hearing_over, recommended, approved, approved_with_conditions, refused]
+    mails:
+      open: submitter
+      papers_missing: submitter
+      complete: submitter
+      in_hearing: submitter
+      approved: submitter
+      approved_with_conditions: submitter
+      refused: submitter
+      withdrawn: submitter
+    deadlines: { in_hearing: { days: 42, to: hearing_over } }
+    stages_text:
+      open: received
+      papers_missing: "papers missing, clock stopped"
+      papers_received: missing papers sent in
+      complete: "complete, clock running"
+      in_hearing: out to neighbours and agencies
+      hearing_over: hearing over
+      recommended: recommendation written
+      approved: approved
+      approved_with_conditions: approved with conditions
+      refused: refused
+      withdrawn: withdrawn
+    max_fields: 6
+    collects:
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: property_address }
+      - { name: kind_of_work, type: select, options: [New building, Extension, Garage or outbuilding, Window or facade change, Demolition, Dividing a property, Change of use] }
+      - { name: what_you_want_to_do, type: textarea }
+      - { name: enclosed, type: select, multiple: true, options: [Site plan, Floor plans, Elevations, Section drawing, Neighbour notices sent, Statement from the owner] }
+      - { name: owner_name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+      - { name: place, type: location, optional: true }
+
+  - id: exemption
+    who: An applicant whose plans break the zoning rules
+    wants: An exemption from the zoning rules, decided alongside their application
+    about: application
+    requires: An application with us; the exemption rides along with it and is asked for from its row on the list of cases.
+    lands_in: exemptions
+    handled_by: case_officers
+    stages: [open, county_asked, county_heard, granted, refused]
+    done_when: [granted, refused]
+    success: [granted]
+    moves_by: { granted: [head_of_section], refused: [head_of_section] }
+    watched_by: [front_desk]
+    mails: { open: submitter, county_asked: submitter, granted: submitter, refused: submitter }
+    deadlines: { county_asked: { days: 42, to: county_heard } }
+    stages_text:
+      open: received
+      county_asked: county asked
+      county_heard: county has answered or its deadline has passed
+      granted: granted
+      refused: refused
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: rule_it_breaks }
+      - { name: why_it_should_be_allowed, type: textarea }
+
+  - id: objection
+    who: A neighbour who got a notice in the post and does not agree with what is planned next door
+    wants: To object to an application and have the objection answered in the decision
+    about: application
+    requires: The application must still be out for hearing; objections are taken until the six weeks are up.
+    lands_in: objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    mails: { open: submitter, registered: owner, addressed: submitter }
+    stages_text:
+      open: received
+      registered: registered on the case
+      answered: answered by the applicant
+      addressed: addressed in the decision
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_property }
+      - { name: objection, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: logged-objection
+    who: The front desk, when an objection comes in on paper or over the counter
+    wants: To put the objection on the right case straight away, instead of stapling it to a folder
+    enters_as: front_desk
+    lands_in: paper_objections
+    handled_by: case_officers
+    stages: [open, registered, answered, addressed]
+    done_when: [addressed]
+    success: [addressed]
+    skippable: [answered]
+    moves_by: { registered: [front_desk, case_officers], answered: [approved_firms, case_officers] }
+    watched_by: [front_desk, head_of_section]
+    stages_text:
+      open: received
+      registered: registered on the case
+      answered: answered by the applicant
+      addressed: addressed in the decision
+    max_fields: 5
+    collects:
+      - { name: application_reference }
+      - { name: name }
+      - { name: objection, type: textarea }
+      - { name: received_on, type: date }
+      - { name: your_property, optional: true }
+      - { name: phone, type: tel, optional: true }
+
+  - id: hearing-request
+    who: A case officer who is obliged to ask another authority about an application
+    wants: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+    enters_as: case_officers
+    lands_in: hearing_answers
+    handled_by: case_officers
+    stages: [open, answered, no_answer]
+    done_when: [answered, no_answer]
+    success: [answered]
+    moves_by: { answered: [agencies, case_officers] }
+    watched_by: [agencies, front_desk]
+    deadlines: { open: { days: 42, to: no_answer } }
+    stages_text:
+      open: asked
+      answered: answered
+      no_answer: deadline passed without an answer
+    max_fields: 4
+    collects:
+      - { name: application_reference }
+      - { name: agency, type: select, options: [Road authority, Fire service, Heritage office, County] }
+      - { name: what_we_ask, type: textarea }
+      - { name: answer_by, type: date, optional: true }
+
+  - id: appeal
+    who: Anyone with an interest in a decision, the applicant or a neighbour
+    wants: To appeal a decision we have made
+    about: application
+    requires: A decision on the application, made no more than three weeks ago.
+    lands_in: appeals
+    handled_by: case_officers
+    stages: [open, under_review, decision_changed, sent_to_board, upheld, overturned, dismissed]
+    done_when: [decision_changed, upheld, overturned, dismissed]
+    success: [decision_changed, upheld, overturned]
+    turned_down_from: [open, under_review]
+    reached_from: { decision_changed: [under_review] }
+    moves_by: { decision_changed: [head_of_section], upheld: [appeals_board], overturned: [appeals_board] }
+    watched_by: [appeals_board, head_of_section, front_desk]
+    mails: { open: submitter, decision_changed: submitter, sent_to_board: submitter, upheld: submitter, overturned: submitter, dismissed: submitter }
+    stages_text:
+      open: received
+      under_review: we are going through it ourselves
+      decision_changed: we changed our own decision
+      sent_to_board: sent to the appeals board
+      upheld: decision upheld by the board
+      overturned: decision overturned by the board
+      dismissed: dismissed
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: your_interest, type: select, options: [I am the applicant, I am a neighbour, Other] }
+      - { name: grounds, type: textarea }
+      - { name: phone, type: tel, optional: true }
+
+  - id: illegal-building-report
+    who: Someone who sees something going up behind their fence without permission
+    wants: To tell us, so that we go and look
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text:
+      open: reported
+      inspected: we have been and looked
+      owner_written_to: owner written to
+      explained: owner has explained
+      fined: weekly fine running
+      applied_for: applied for properly
+      taken_down: taken down
+      nothing_illegal: nothing illegal found
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: logged-report
+    who: The front desk, when someone rings or comes in about building without permission
+    wants: To log the report so an inspector goes and looks
+    enters_as: front_desk
+    lands_in: illegal_building
+    handled_by: case_officers
+    stages: [open, inspected, owner_written_to, explained, fined, applied_for, taken_down, nothing_illegal]
+    done_when: [applied_for, taken_down, nothing_illegal]
+    success: [applied_for, taken_down]
+    skippable: [fined]
+    turned_down_from: [open, inspected, explained]
+    moves_by: { inspected: [inspectors], fined: [head_of_section] }
+    watched_by: [front_desk, inspectors]
+    stages_text:
+      open: reported
+      inspected: we have been and looked
+      owner_written_to: owner written to
+      explained: owner has explained
+      fined: weekly fine running
+      applied_for: applied for properly
+      taken_down: taken down
+      nothing_illegal: nothing illegal found
+    max_fields: 3
+    collects:
+      - { name: where }
+      - { name: what_is_being_built, type: textarea }
+      - { name: place, type: location, optional: true }
+      - { name: name, optional: true, private: true }
+      - { name: phone, type: tel, optional: true, private: true }
+
+  - id: inspection
+    who: An inspector on site, writing on a phone in a cold wind
+    wants: To write up what was found on a case and set a date for what must be put right
+    enters_as: inspectors
+    lands_in: inspections
+    handled_by: inspectors
+    stages: [open, to_put_right, as_approved]
+    done_when: [as_approved]
+    success: [as_approved]
+    skippable: [to_put_right]
+    watched_by: [case_officers, head_of_section]
+    stages_text:
+      open: inspected
+      to_put_right: "to be put right, then we go back"
+      as_approved: as approved
+    max_fields: 3
+    collects:
+      - { name: application_reference }
+      - { name: finding, type: select, options: [As approved, Something is wrong] }
+      - { name: what_is_wrong, type: textarea, optional: true }
+      - { name: put_right_by, type: date, optional: true }
+      - { name: place, type: location, optional: true }
+
+  - id: completion-certificate
+    who: An approved firm whose work on a case is done
+    wants: A completion certificate for the finished work
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    lands_in: completion_certificates
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text:
+      open: asked for
+      checked: inspections and outstanding work checked
+      issued: certificate signed
+      refused: refused
+    max_fields: 5
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: application_reference }
+      - { name: finished_on, type: date }
+      - { name: what_was_built, type: textarea, optional: true }
+      - { name: still_outstanding, type: textarea, optional: true }
+
+  - id: temporary-permission
+    who: An approved firm whose client wants to move in before everything is done
+    wants: A temporary permission to use the building
+    door: firm
+    enters_as: approved_firms
+    requires: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    lands_in: temporary_permissions
+    handled_by: case_officers
+    stages: [open, checked, issued, refused]
+    done_when: [issued, refused]
+    success: [issued]
+    moves_by: { issued: [head_of_section], refused: [head_of_section] }
+    watched_by: [inspectors, front_desk]
+    mails: { open: submitter, issued: submitter, refused: submitter }
+    stages_text:
+      open: asked for
+      checked: inspections and outstanding work checked
+      issued: temporary permission signed
+      refused: refused
+    max_fields: 6
+    collects:
+      - { name: name }
+      - { name: email, type: email }
+      - { name: application_reference }
+      - { name: move_in_on, type: date }
+      - { name: still_outstanding, type: textarea }
+      - { name: finished_by, type: date, optional: true }
+
+  - id: firm-approval
+    who: An architect or engineering firm that wants to file applications for owners
+    wants: To be approved by us and put on the list of firms that may file
+    door: firm
+    lands_in: approved_firm_requests
+    handled_by: case_officers
+    stages: [open, checked, listed, refused]
+    done_when: [listed, refused]
+    success: [listed]
+    moves_by: { listed: [head_of_section], refused: [head_of_section] }
+    watched_by: [public, front_desk]
+    public_states: [listed]
+    mails: { open: submitter, listed: submitter, refused: submitter }
+    grants: { listed: approved_firms }
+    stages_text:
+      open: received
+      checked: "registration, insurance and qualifications checked"
+      listed: on the list
+      refused: refused
+    max_fields: 6
+    collects:
+      - { name: firm }
+      - { name: name, private: true }
+      - { name: email, type: email, private: true }
+      - { name: registration_number }
+      - { name: insurance, private: true }
+      - { name: qualified_for, type: select, multiple: true, options: [Applying on behalf of owners, Architectural design, Structural engineering, Fire safety design, Geotechnical engineering, Carrying out the work, Independent control] }
+      - { name: phone, type: tel, optional: true, private: true }
+
+# Held out from every model that writes words.
+personas:
+- id: garage-owner
+  need: pre-application-meeting
+  text: We want to put a double garage where the old shed is. Before I pay an architect I'd like to know whether you'll even allow it, because the neighbour says it's too close to the road.
+- id: shop-to-flats
+  need: pre-application-meeting
+  text: I own the old grocery on Torget and want to make four flats out of it. There are a lot of questions - parking, fire, the facade is listed. Can we sit down with someone?
+- id: firm-files-extension
+  need: firm-application
+  text: We are the responsible applicant for an extension at Bjorkeveien 14. Drawings, site plan and the neighbour notices are all ready. We file maybe forty of these a year.
+- id: owner-small-window
+  need: application
+  text: I want to put a dormer window in my roof. The man at the counter said I have to apply even though it's small.
+- id: missing-drawings
+  need: firm-application
+  text: You wrote that our section drawing is missing and the case is on hold. I've got it here now, where do I send it so the clock starts again?
+- id: too-close-to-boundary
+  need: exemption
+  text: The garage ends up one and a half metres from the boundary and the plan says four. We are asking you to allow it anyway - the ground falls away steeply everywhere else on the plot.
+- id: neighbour-view
+  need: objection
+  text: I got a notice about the extension at number 14. It takes the afternoon sun off my entire terrace and I want that on the record before you decide anything.
+- id: neighbour-parking
+  need: objection
+  text: The flats they want to build in the old grocery have four parking places for four flats and everyone here already parks on the street. I object.
+- id: road-authority
+  need: hearing-request
+  text: 'Regarding your case 2026/418: the access onto the county road is within the sight line and we cannot accept it as drawn. Our formal reply is attached.'
+- id: fire-service
+  need: hearing-request
+  text: We have looked at the conversion on Torget. We have no objection provided the stairwell is upgraded. Reference your case 2026/501.
+- id: refused-applicant
+  need: appeal
+  text: You refused our exemption on the ninth. We don't accept the reasoning - you've allowed the same thing twice in the same street. We're appealing.
+- id: neighbour-appeals
+  need: appeal
+  text: You approved the extension next door even though I objected. I'm appealing the decision. What do I need to send?
+- id: board-member
+  need: appeal
+  text: I sit on the appeals board. I need the case, our own decision, and what the neighbours wrote, before Tuesday.
+- id: inspector-on-roof
+  need: inspection
+  text: I'm up on the scaffold at Bjorkeveien. The fire wall isn't built to the drawing at all. I've got gloves on and it's blowing. I want this logged before I climb down.
+- id: inspector-all-good
+  need: inspection
+  text: Been out at Torget. Everything is as approved. Nothing to report but I have to record that I was there.
+- id: firm-wants-certificate
+  need: completion-certificate
+  text: The work at Bjorkeveien 14 is finished and inspected. We're asking for the completion certificate so the owners can get their mortgage released.
+- id: wants-to-move-in
+  need: temporary-permission
+  text: The house is done apart from the outside steps, which we can't pour until spring. The family has sold their flat. Can we get a temporary permission to move in?
+- id: something-behind-fence
+  need: illegal-building-report
+  text: There's a large structure going up behind the fence at Solbakken 7. Nobody has had a notice about it and it's been going on for two weeks.
+- id: owner-explains
+  need: illegal-building-report
+  text: I got your letter about the terrace. I genuinely did not know it needed an application, it's been there since we moved in. What happens now?
+- id: new-firm
+  need: firm-approval
+  text: We are a three-person architecture firm that has just started. We want to be approved so we can file applications for our clients in your municipality.
+- id: firm-insurance-lapsed
+  need: firm-approval
+  text: You wrote that our liability insurance certificate has expired. We have renewed it, here it is.
+- id: counter-phone-call
+  need: log-counter-enquiry
+  text: A woman rang about the case behind her house. Wants to know where it stands. I'm at the counter and there's a queue - I need to write it down and send it to whoever has that case.
+- id: where-is-my-case
+  need: case-status-enquiry
+  text: I sent in my application five weeks ago and I've heard nothing. Is anyone looking at it? Is it in the six weeks with the neighbours or is it waiting on me?

runs/permits-plan-2026-09-30/site/aggregates.yaml

@@ -0,0 +1,611 @@
+aggregates:
+- bucket: appeals
+  initial: open
+  states:
+    open:
+      event: received
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Open'
+        body: |-
+          Hello {name},
+
+          We have received what you sent about To appeal a decision we have made.
+
+          Solveig Hauge at byggesak@vestmark.example
+    under_review:
+      event: under_review
+    decision_changed:
+      event: decision_changed
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Decision changed'
+        body: |-
+          Hello {name},
+
+          What you sent about To appeal a decision we have made is now we changed our own decision.
+
+          Solveig Hauge at byggesak@vestmark.example
+    sent_to_board:
+      event: sent_to_board
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Sent to board'
+        body: |-
+          Hello {name},
+
+          What you sent about To appeal a decision we have made is now sent to the appeals board.
+
+          Solveig Hauge at byggesak@vestmark.example
+    upheld:
+      event: upheld
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Upheld'
+        body: |-
+          Hello {name},
+
+          What you sent about To appeal a decision we have made is now decision upheld by the board.
+
+          Solveig Hauge at byggesak@vestmark.example
+    overturned:
+      event: overturned
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Overturned'
+        body: |-
+          Hello {name},
+
+          What you sent about To appeal a decision we have made is now decision overturned by the board.
+
+          Solveig Hauge at byggesak@vestmark.example
+    dismissed:
+      event: dismissed
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Dismissed'
+        body: |-
+          Hello {name},
+
+          What you sent about To appeal a decision we have made is now dismissed.
+
+          Solveig Hauge at byggesak@vestmark.example
+  transitions:
+    open:
+    - under_review
+    - dismissed
+    sent_to_board:
+    - upheld
+    - overturned
+    under_review:
+    - sent_to_board
+    - dismissed
+    - decision_changed
+- bucket: applications
+  initial: open
+  states:
+    open:
+      event: received
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Open'
+        body: |-
+          Hello {name},
+
+          We have received what you sent about Permission to build, demolish, divide a property or change what a building is used for.
+
+          What you can do next: {site}/decide/application?chain={chain}&email={email}
+
+          Solveig Hauge at byggesak@vestmark.example
+    papers_missing:
+      event: papers_missing
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Papers missing'
+        body: |-
+          Hello {name},
+
+          What you sent about Permission to build, demolish, divide a property or change what a building is used for is now papers missing, clock stopped.
+
+          What you can do next: {site}/decide/application?chain={chain}&email={email}
+
+          Solveig Hauge at byggesak@vestmark.example
+    papers_received:
+      event: papers_received
+    complete:
+      event: complete
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Complete'
+        body: |-
+          Hello {name},
+
+          What you sent about Permission to build, demolish, divide a property or change what a building is used for is now complete, clock running.
+
+          What you can do next: {site}/decide/application?chain={chain}&email={email}
+
+          Solveig Hauge at byggesak@vestmark.example
+    in_hearing:
+      event: in_hearing
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: In hearing'
+        body: |-
+          Hello {name},
+
+          What you sent about Permission to build, demolish, divide a property or change what a building is used for is now out to neighbours and agencies.
+
+          What you can do next: {site}/decide/application?chain={chain}&email={email}
+
+          Solveig Hauge at byggesak@vestmark.example
+      after:
+        days: 42
+        to: hearing_over
+    hearing_over:
+      event: hearing_over
+    recommended:
+      event: recommended
+    approved:
+      event: approved
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Approved'
+        body: |-
+          Hello {name},
+
+          What you sent about Permission to build, demolish, divide a property or change what a building is used for is now approved.
+
+          Solveig Hauge at byggesak@vestmark.example
+    approved_with_conditions:
+      event: approved_with_conditions
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Approved with conditions'
+        body: |-
+          Hello {name},
+
+          What you sent about Permission to build, demolish, divide a property or change what a building is used for is now approved with conditions.
+
+          Solveig Hauge at byggesak@vestmark.example
+    refused:
+      event: refused
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Refused'
+        body: |-
+          Hello {name},
+
+          What you sent about Permission to build, demolish, divide a property or change what a building is used for is now refused.
+
+          Solveig Hauge at byggesak@vestmark.example
+    withdrawn:
+      event: withdrawn
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Withdrawn'
+        body: |-
+          Hello {name},
+
+          What you sent about Permission to build, demolish, divide a property or change what a building is used for is now withdrawn.
+
+          Solveig Hauge at byggesak@vestmark.example
+  transitions:
+    complete:
+    - in_hearing
+    - withdrawn
+    - papers_missing
+    hearing_over:
+    - recommended
+    - withdrawn
+    in_hearing:
+    - hearing_over
+    - withdrawn
+    - papers_missing
+    open:
+    - papers_received
+    - complete
+    - withdrawn
+    - papers_missing
+    papers_missing:
+    - papers_received
+    - complete
+    - withdrawn
+    papers_received:
+    - complete
+    - withdrawn
+    - papers_missing
+    recommended:
+    - approved
+    - approved_with_conditions
+    - withdrawn
+    - refused
+- bucket: approved_firm_requests
+  initial: open
+  states:
+    open:
+      event: received
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Open'
+        body: |-
+          Hello {name},
+
+          We have received what you sent about To be approved by us and put on the list of firms that may file.
+
+          Solveig Hauge at byggesak@vestmark.example
+    checked:
+      event: checked
+    listed:
+      event: listed
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Listed'
+        body: |-
+          Hello {name},
+
+          What you sent about To be approved by us and put on the list of firms that may file is now on the list.
+
+          Solveig Hauge at byggesak@vestmark.example
+      grants: approved_firms
+    refused:
+      event: refused
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Refused'
+        body: |-
+          Hello {name},
+
+          What you sent about To be approved by us and put on the list of firms that may file is now refused.
+
+          Solveig Hauge at byggesak@vestmark.example
+  transitions:
+    checked:
+    - listed
+    - refused
+    open:
+    - checked
+    - refused
+- bucket: completion_certificates
+  initial: open
+  states:
+    open:
+      event: received
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Open'
+        body: |-
+          Hello {name},
+
+          We have received what you sent about A completion certificate for the finished work.
+
+          Solveig Hauge at byggesak@vestmark.example
+    checked:
+      event: checked
+    issued:
+      event: issued
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Issued'
+        body: |-
+          Hello {name},
+
+          What you sent about A completion certificate for the finished work is now certificate signed.
+
+          Solveig Hauge at byggesak@vestmark.example
+    refused:
+      event: refused
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Refused'
+        body: |-
+          Hello {name},
+
+          What you sent about A completion certificate for the finished work is now refused.
+
+          Solveig Hauge at byggesak@vestmark.example
+  transitions:
+    checked:
+    - issued
+    - refused
+    open:
+    - checked
+    - refused
+- bucket: exemptions
+  initial: open
+  states:
+    open:
+      event: received
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Open'
+        body: |-
+          Hello {name},
+
+          We have received what you sent about An exemption from the zoning rules, decided alongside their application.
+
+          Solveig Hauge at byggesak@vestmark.example
+    county_asked:
+      event: county_asked
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: County asked'
+        body: |-
+          Hello {name},
+
+          What you sent about An exemption from the zoning rules, decided alongside their application is now county asked.
+
+          Solveig Hauge at byggesak@vestmark.example
+      after:
+        days: 42
+        to: county_heard
+    county_heard:
+      event: county_heard
+    granted:
+      event: granted
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Granted'
+        body: |-
+          Hello {name},
+
+          What you sent about An exemption from the zoning rules, decided alongside their application is now granted.
+
+          Solveig Hauge at byggesak@vestmark.example
+    refused:
+      event: refused
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Refused'
+        body: |-
+          Hello {name},
+
+          What you sent about An exemption from the zoning rules, decided alongside their application is now refused.
+
+          Solveig Hauge at byggesak@vestmark.example
+  transitions:
+    county_asked:
+    - county_heard
+    - refused
+    county_heard:
+    - granted
+    - refused
+    open:
+    - county_asked
+    - refused
+- bucket: hearing_answers
+  initial: open
+  states:
+    open:
+      event: received
+      after:
+        days: 42
+        to: no_answer
+    answered:
+      event: answered
+    no_answer:
+      event: no_answer
+  transitions:
+    open:
+    - answered
+    - no_answer
+- bucket: illegal_building
+  initial: open
+  states:
+    open:
+      event: received
+    inspected:
+      event: inspected
+    owner_written_to:
+      event: owner_written_to
+    explained:
+      event: explained
+    fined:
+      event: fined
+    applied_for:
+      event: applied_for
+    taken_down:
+      event: taken_down
+    nothing_illegal:
+      event: nothing_illegal
+  transitions:
+    explained:
+    - fined
+    - applied_for
+    - taken_down
+    - nothing_illegal
+    fined:
+    - applied_for
+    - taken_down
+    inspected:
+    - owner_written_to
+    - nothing_illegal
+    open:
+    - inspected
+    - nothing_illegal
+    owner_written_to:
+    - explained
+- bucket: inspections
+  initial: open
+  states:
+    open:
+      event: received
+    to_put_right:
+      event: to_put_right
+    as_approved:
+      event: as_approved
+  transitions:
+    open:
+    - to_put_right
+    - as_approved
+    to_put_right:
+    - as_approved
+- bucket: objections
+  initial: open
+  states:
+    open:
+      event: received
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Open'
+        body: |-
+          Hello {name},
+
+          We have received what you sent about To object to an application and have the objection answered in the decision.
+
+          Solveig Hauge at byggesak@vestmark.example
+    registered:
+      event: registered
+      mail:
+        to: '{applications.email}'
+        subject: 'Vestmark kommune - Building and Planning: Registered'
+        body: |-
+          A case in objections is now registered on the case: .
+
+          Solveig Hauge at byggesak@vestmark.example
+    answered:
+      event: answered
+    addressed:
+      event: addressed
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Addressed'
+        body: |-
+          Hello {name},
+
+          What you sent about To object to an application and have the objection answered in the decision is now addressed in the decision.
+
+          Solveig Hauge at byggesak@vestmark.example
+  transitions:
+    answered:
+    - addressed
+    open:
+    - registered
+    registered:
+    - answered
+    - addressed
+- bucket: paper_objections
+  initial: open
+  states:
+    open:
+      event: received
+    registered:
+      event: registered
+    answered:
+      event: answered
+    addressed:
+      event: addressed
+  transitions:
+    answered:
+    - addressed
+    open:
+    - registered
+    registered:
+    - answered
+    - addressed
+- bucket: pre_application_meetings
+  initial: open
+  states:
+    open:
+      event: received
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Open'
+        body: |-
+          Hello {name},
+
+          We have received what you sent about A meeting with a case officer, and a written note of what we told them.
+
+          What you can do next: {site}/decide/pre-application-meeting?chain={chain}&email={email}
+
+          Solveig Hauge at byggesak@vestmark.example
+    scheduled:
+      event: scheduled
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Scheduled'
+        body: |-
+          Hello {name},
+
+          What you sent about A meeting with a case officer, and a written note of what we told them is now time found.
+
+          What you can do next: {site}/decide/pre-application-meeting?chain={chain}&email={email}
+
+          Solveig Hauge at byggesak@vestmark.example
+    met:
+      event: met
+    written_up:
+      event: written_up
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Written up'
+        body: |-
+          Hello {name},
+
+          What you sent about A meeting with a case officer, and a written note of what we told them is now written down and sent.
+
+          Solveig Hauge at byggesak@vestmark.example
+    cancelled:
+      event: cancelled
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Cancelled'
+        body: |-
+          Hello {name},
+
+          What you sent about A meeting with a case officer, and a written note of what we told them is now cancelled.
+
+          Solveig Hauge at byggesak@vestmark.example
+  transitions:
+    met:
+    - written_up
+    open:
+    - scheduled
+    - cancelled
+    scheduled:
+    - met
+    - cancelled
+- bucket: temporary_permissions
+  initial: open
+  states:
+    open:
+      event: received
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Open'
+        body: |-
+          Hello {name},
+
+          We have received what you sent about A temporary permission to use the building.
+
+          Solveig Hauge at byggesak@vestmark.example
+    checked:
+      event: checked
+    issued:
+      event: issued
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Issued'
+        body: |-
+          Hello {name},
+
+          What you sent about A temporary permission to use the building is now temporary permission signed.
+
+          Solveig Hauge at byggesak@vestmark.example
+    refused:
+      event: refused
+      mail:
+        to: submitter
+        subject: 'Vestmark kommune - Building and Planning: Refused'
+        body: |-
+          Hello {name},
+
+          What you sent about A temporary permission to use the building is now refused.
+
+          Solveig Hauge at byggesak@vestmark.example
+  transitions:
+    checked:
+    - issued
+    - refused
+    open:
+    - checked
+    - refused

runs/permits-plan-2026-09-30/site/needs.yaml

@@ -0,0 +1,504 @@
+needs:
+- id: pre-application-meeting
+  who: Anyone who wants to sit down with us before they spend money on drawings
+  wants: A meeting with a case officer, and a written note of what we told them
+  enters: /
+  via: Build
+  lands_in: pre_application_meetings
+  handled_by: case_officers
+  stages:
+  - open
+  - scheduled
+  - met
+  - written_up
+  - cancelled
+  done_when:
+  - written_up
+  - cancelled
+  success:
+  - written_up
+  max_steps: 2
+  max_fields: 4
+  stage_words:
+    open: asked for
+    scheduled: time found
+    met: meeting held
+    written_up: written down and sent
+    cancelled: cancelled
+- id: application
+  who: A homeowner who wants a garage, an extension, a new window or another change to their property
+  wants: Permission to build, demolish, divide a property or change what a building is used for
+  enters: /
+  via: Build
+  lands_in: applications
+  handled_by: case_officers
+  stages:
+  - open
+  - papers_missing
+  - papers_received
+  - complete
+  - in_hearing
+  - hearing_over
+  - recommended
+  - approved
+  - approved_with_conditions
+  - refused
+  - withdrawn
+  done_when:
+  - approved
+  - approved_with_conditions
+  - refused
+  - withdrawn
+  success:
+  - approved
+  - approved_with_conditions
+  max_steps: 2
+  max_fields: 5
+  stage_words:
+    open: received
+    papers_missing: papers missing, clock stopped
+    papers_received: missing papers sent in
+    complete: complete, clock running
+    in_hearing: out to neighbours and agencies
+    hearing_over: hearing over
+    recommended: recommendation written
+    approved: approved
+    approved_with_conditions: approved with conditions
+    refused: refused
+    withdrawn: withdrawn
+  also_moved_by:
+  - head_of_section
+- id: firm-application
+  who: An approved architect or engineering firm filing on behalf of an owner
+  wants: To file a building application for a client and see what is missing
+  enters: /approved_firms/firm-application
+  via: To file a building application for a client and see what is missing
+  lands_in: applications
+  handled_by: case_officers
+  stages:
+  - open
+  - papers_missing
+  - papers_received
+  - complete
+  - in_hearing
+  - hearing_over
+  - recommended
+  - approved
+  - approved_with_conditions
+  - refused
+  - withdrawn
+  done_when:
+  - approved
+  - approved_with_conditions
+  - refused
+  - withdrawn
+  success:
+  - approved
+  - approved_with_conditions
+  max_steps: 1
+  max_fields: 6
+  stage_words:
+    open: received
+    papers_missing: papers missing, clock stopped
+    papers_received: missing papers sent in
+    complete: complete, clock running
+    in_hearing: out to neighbours and agencies
+    hearing_over: hearing over
+    recommended: recommendation written
+    approved: approved
+    approved_with_conditions: approved with conditions
+    refused: refused
+    withdrawn: withdrawn
+  enters_as: approved_firms
+  also_moved_by:
+  - head_of_section
+- id: exemption
+  who: An applicant whose plans break the zoning rules
+  wants: An exemption from the zoning rules, decided alongside their application
+  enters: /status/applications/[key]
+  via: An exemption from the zoning rules, decided alongside their application
+  lands_in: exemptions
+  handled_by: case_officers
+  stages:
+  - open
+  - county_asked
+  - county_heard
+  - granted
+  - refused
+  done_when:
+  - granted
+  - refused
+  success:
+  - granted
+  max_steps: 1
+  max_fields: 4
+  stage_words:
+    open: received
+    county_asked: county asked
+    county_heard: county has answered or its deadline has passed
+    granted: granted
+    refused: refused
+  also_moved_by:
+  - head_of_section
+- id: objection
+  who: A neighbour who got a notice in the post and does not agree with what is planned next door
+  wants: To object to an application and have the objection answered in the decision
+  enters: /status/applications/[key]
+  via: To object to an application and have the objection answered in the decision
+  lands_in: objections
+  handled_by: case_officers
+  stages:
+  - open
+  - registered
+  - answered
+  - addressed
+  done_when:
+  - addressed
+  success:
+  - addressed
+  max_steps: 1
+  max_fields: 4
+  stage_words:
+    open: received
+    registered: registered on the case
+    answered: answered by the applicant
+    addressed: addressed in the decision
+  also_moved_by:
+  - approved_firms
+  - front_desk
+- id: logged-objection
+  who: The front desk, when an objection comes in on paper or over the counter
+  wants: To put the objection on the right case straight away, instead of stapling it to a folder
+  enters: /front_desk/logged-objection
+  via: To put the objection on the right case straight away, instead of stapling it to a folder
+  lands_in: paper_objections
+  handled_by: case_officers
+  stages:
+  - open
+  - registered
+  - answered
+  - addressed
+  done_when:
+  - addressed
+  success:
+  - addressed
+  max_steps: 1
+  max_fields: 5
+  stage_words:
+    open: received
+    registered: registered on the case
+    answered: answered by the applicant
+    addressed: addressed in the decision
+  enters_as: front_desk
+  also_moved_by:
+  - approved_firms
+  - front_desk
+- id: hearing-request
+  who: A case officer who is obliged to ask another authority about an application
+  wants: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+  enters: /case_officers/hearing-request
+  via: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+  lands_in: hearing_answers
+  handled_by: case_officers
+  stages:
+  - open
+  - answered
+  - no_answer
+  done_when:
+  - answered
+  - no_answer
+  success:
+  - answered
+  max_steps: 1
+  max_fields: 4
+  stage_words:
+    open: asked
+    answered: answered
+    no_answer: deadline passed without an answer
+  enters_as: case_officers
+  also_moved_by:
+  - agencies
+- id: appeal
+  who: Anyone with an interest in a decision, the applicant or a neighbour
+  wants: To appeal a decision we have made
+  enters: /status/applications/[key]
+  via: To appeal a decision we have made
+  lands_in: appeals
+  handled_by: case_officers
+  stages:
+  - open
+  - under_review
+  - decision_changed
+  - sent_to_board
+  - upheld
+  - overturned
+  - dismissed
+  done_when:
+  - decision_changed
+  - upheld
+  - overturned
+  - dismissed
+  success:
+  - decision_changed
+  - upheld
+  - overturned
+  max_steps: 1
+  max_fields: 4
+  stage_words:
+    open: received
+    under_review: we are going through it ourselves
+    decision_changed: we changed our own decision
+    sent_to_board: sent to the appeals board
+    upheld: decision upheld by the board
+    overturned: decision overturned by the board
+    dismissed: dismissed
+  also_moved_by:
+  - appeals_board
+  - head_of_section
+- id: illegal-building-report
+  who: Someone who sees something going up behind their fence without permission
+  wants: To tell us, so that we go and look
+  enters: /
+  via: To tell us, so that we go and look
+  lands_in: illegal_building
+  handled_by: case_officers
+  stages:
+  - open
+  - inspected
+  - owner_written_to
+  - explained
+  - fined
+  - applied_for
+  - taken_down
+  - nothing_illegal
+  done_when:
+  - applied_for
+  - taken_down
+  - nothing_illegal
+  success:
+  - applied_for
+  - taken_down
+  max_steps: 1
+  max_fields: 3
+  stage_words:
+    open: reported
+    inspected: we have been and looked
+    owner_written_to: owner written to
+    explained: owner has explained
+    fined: weekly fine running
+    applied_for: applied for properly
+    taken_down: taken down
+    nothing_illegal: nothing illegal found
+  also_moved_by:
+  - head_of_section
+  - inspectors
+- id: logged-report
+  who: The front desk, when someone rings or comes in about building without permission
+  wants: To log the report so an inspector goes and looks
+  enters: /front_desk/logged-report
+  via: To log the report so an inspector goes and looks
+  lands_in: illegal_building
+  handled_by: case_officers
+  stages:
+  - open
+  - inspected
+  - owner_written_to
+  - explained
+  - fined
+  - applied_for
+  - taken_down
+  - nothing_illegal
+  done_when:
+  - applied_for
+  - taken_down
+  - nothing_illegal
+  success:
+  - applied_for
+  - taken_down
+  max_steps: 1
+  max_fields: 3
+  stage_words:
+    open: reported
+    inspected: we have been and looked
+    owner_written_to: owner written to
+    explained: owner has explained
+    fined: weekly fine running
+    applied_for: applied for properly
+    taken_down: taken down
+    nothing_illegal: nothing illegal found
+  enters_as: front_desk
+  also_moved_by:
+  - head_of_section
+  - inspectors
+- id: inspection
+  who: An inspector on site, writing on a phone in a cold wind
+  wants: To write up what was found on a case and set a date for what must be put right
+  enters: /inspectors/inspection
+  via: To write up what was found on a case and set a date for what must be put right
+  lands_in: inspections
+  handled_by: inspectors
+  stages:
+  - open
+  - to_put_right
+  - as_approved
+  done_when:
+  - as_approved
+  success:
+  - as_approved
+  max_steps: 1
+  max_fields: 3
+  stage_words:
+    open: inspected
+    to_put_right: to be put right, then we go back
+    as_approved: as approved
+  enters_as: inspectors
+- id: completion-certificate
+  who: An approved firm whose work on a case is done
+  wants: A completion certificate for the finished work
+  enters: /approved_firms/completion-certificate
+  via: A completion certificate for the finished work
+  lands_in: completion_certificates
+  handled_by: case_officers
+  stages:
+  - open
+  - checked
+  - issued
+  - refused
+  done_when:
+  - issued
+  - refused
+  success:
+  - issued
+  max_steps: 1
+  max_fields: 5
+  stage_words:
+    open: asked for
+    checked: inspections and outstanding work checked
+    issued: certificate signed
+    refused: refused
+  enters_as: approved_firms
+  also_moved_by:
+  - head_of_section
+- id: temporary-permission
+  who: An approved firm whose client wants to move in before everything is done
+  wants: A temporary permission to use the building
+  enters: /approved_firms/temporary-permission
+  via: A temporary permission to use the building
+  lands_in: temporary_permissions
+  handled_by: case_officers
+  stages:
+  - open
+  - checked
+  - issued
+  - refused
+  done_when:
+  - issued
+  - refused
+  success:
+  - issued
+  max_steps: 1
+  max_fields: 6
+  stage_words:
+    open: asked for
+    checked: inspections and outstanding work checked
+    issued: temporary permission signed
+    refused: refused
+  enters_as: approved_firms
+  also_moved_by:
+  - head_of_section
+- id: firm-approval
+  who: An architect or engineering firm that wants to file applications for owners
+  wants: To be approved by us and put on the list of firms that may file
+  enters: /
+  via: Firm
+  lands_in: approved_firm_requests
+  handled_by: case_officers
+  stages:
+  - open
+  - checked
+  - listed
+  - refused
+  done_when:
+  - listed
+  - refused
+  success:
+  - listed
+  max_steps: 2
+  max_fields: 6
+  stage_words:
+    open: received
+    checked: registration, insurance and qualifications checked
+    listed: on the list
+    refused: refused
+  also_moved_by:
+  - head_of_section
+personas:
+- id: garage-owner
+  need: pre-application-meeting
+  text: We want to put a double garage where the old shed is. Before I pay an architect I'd like to know whether you'll even allow it, because the neighbour says it's too close to the road.
+- id: shop-to-flats
+  need: pre-application-meeting
+  text: I own the old grocery on Torget and want to make four flats out of it. There are a lot of questions - parking, fire, the facade is listed. Can we sit down with someone?
+- id: firm-files-extension
+  need: firm-application
+  text: We are the responsible applicant for an extension at Bjorkeveien 14. Drawings, site plan and the neighbour notices are all ready. We file maybe forty of these a year.
+- id: owner-small-window
+  need: application
+  text: I want to put a dormer window in my roof. The man at the counter said I have to apply even though it's small.
+- id: missing-drawings
+  need: firm-application
+  text: You wrote that our section drawing is missing and the case is on hold. I've got it here now, where do I send it so the clock starts again?
+- id: too-close-to-boundary
+  need: exemption
+  text: The garage ends up one and a half metres from the boundary and the plan says four. We are asking you to allow it anyway - the ground falls away steeply everywhere else on the plot.
+- id: neighbour-view
+  need: objection
+  text: I got a notice about the extension at number 14. It takes the afternoon sun off my entire terrace and I want that on the record before you decide anything.
+- id: neighbour-parking
+  need: objection
+  text: The flats they want to build in the old grocery have four parking places for four flats and everyone here already parks on the street. I object.
+- id: road-authority
+  need: hearing-request
+  text: 'Regarding your case 2026/418: the access onto the county road is within the sight line and we cannot accept it as drawn. Our formal reply is attached.'
+- id: fire-service
+  need: hearing-request
+  text: We have looked at the conversion on Torget. We have no objection provided the stairwell is upgraded. Reference your case 2026/501.
+- id: refused-applicant
+  need: appeal
+  text: You refused our exemption on the ninth. We don't accept the reasoning - you've allowed the same thing twice in the same street. We're appealing.
+- id: neighbour-appeals
+  need: appeal
+  text: You approved the extension next door even though I objected. I'm appealing the decision. What do I need to send?
+- id: board-member
+  need: appeal
+  text: I sit on the appeals board. I need the case, our own decision, and what the neighbours wrote, before Tuesday.
+- id: inspector-on-roof
+  need: inspection
+  text: I'm up on the scaffold at Bjorkeveien. The fire wall isn't built to the drawing at all. I've got gloves on and it's blowing. I want this logged before I climb down.
+- id: inspector-all-good
+  need: inspection
+  text: Been out at Torget. Everything is as approved. Nothing to report but I have to record that I was there.
+- id: firm-wants-certificate
+  need: completion-certificate
+  text: The work at Bjorkeveien 14 is finished and inspected. We're asking for the completion certificate so the owners can get their mortgage released.
+- id: wants-to-move-in
+  need: temporary-permission
+  text: The house is done apart from the outside steps, which we can't pour until spring. The family has sold their flat. Can we get a temporary permission to move in?
+- id: something-behind-fence
+  need: illegal-building-report
+  text: There's a large structure going up behind the fence at Solbakken 7. Nobody has had a notice about it and it's been going on for two weeks.
+- id: owner-explains
+  need: illegal-building-report
+  text: I got your letter about the terrace. I genuinely did not know it needed an application, it's been there since we moved in. What happens now?
+- id: new-firm
+  need: firm-approval
+  text: We are a three-person architecture firm that has just started. We want to be approved so we can file applications for our clients in your municipality.
+- id: firm-insurance-lapsed
+  need: firm-approval
+  text: You wrote that our liability insurance certificate has expired. We have renewed it, here it is.
+- id: counter-phone-call
+  need: log-counter-enquiry
+  text: A woman rang about the case behind her house. Wants to know where it stands. I'm at the counter and there's a queue - I need to write it down and send it to whoever has that case.
+- id: where-is-my-case
+  need: case-status-enquiry
+  text: I sent in my application five weeks ago and I've heard nothing. Is anyone looking at it? Is it in the six weeks with the neighbours or is it waiting on me?

runs/permits-plan-2026-09-30/site/questions/agencies/_section.yaml

@@ -0,0 +1 @@
+qualifies: agencies

runs/permits-plan-2026-09-30/site/questions/agencies/index.yaml

@@ -0,0 +1,62 @@
+name: What needs doing?
+description: Everything agencies looks after.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Hearing answers
+  description: Sent in by A case officer who is obliged to ask another authority about an application.
+  action: /agencies
+  consequence:
+  - Confirm
+  features:
+  - name: Hearing answers
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: hearing_answers
+      requires_group: agencies
+      transitions:
+      - from: open
+        to: answered
+        label: Answered
+- name: Invite someone into Agencies
+  description: They get an account, a place in Agencies, and a one-time link to set their own password or passkey.
+  action: /agencies
+  consequence:
+  - Invite
+  invite:
+    group: agencies
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invitations sent
+  description: Each invite and where it stands. A link that runs out unused can be sent again.
+  action: /agencies
+  consequence:
+  - Confirm
+  features:
+  - name: Who has been invited
+    description: Each row is one invitation. It is done by itself when the person signs in, and expired when the link ran out unused.
+    resource:
+      source:
+        kind: kv
+        bucket: portal_invites
+      requires_group: agencies
+      transitions:
+      - from: open
+        to: done
+        label: Is in
+      - from: expired
+        to: open
+        label: Send again
+      - from: expired
+        to: done
+        label: Is in

runs/permits-plan-2026-09-30/site/questions/appeals_board/_section.yaml

@@ -0,0 +1 @@
+qualifies: appeals_board

runs/permits-plan-2026-09-30/site/questions/appeals_board/index.yaml

@@ -0,0 +1,65 @@
+name: What needs doing?
+description: Everything appeals board looks after.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Appeals
+  description: Sent in by Anyone with an interest in a decision, the applicant or a neighbour.
+  action: /appeals_board
+  consequence:
+  - Confirm
+  features:
+  - name: Appeals
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: appeals
+      requires_group: appeals_board
+      transitions:
+      - from: sent_to_board
+        to: upheld
+        label: Decision upheld by the board
+      - from: sent_to_board
+        to: overturned
+        label: Decision overturned by the board
+- name: Invite someone into Appeals board
+  description: They get an account, a place in Appeals board, and a one-time link to set their own password or passkey.
+  action: /appeals_board
+  consequence:
+  - Invite
+  invite:
+    group: appeals_board
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invitations sent
+  description: Each invite and where it stands. A link that runs out unused can be sent again.
+  action: /appeals_board
+  consequence:
+  - Confirm
+  features:
+  - name: Who has been invited
+    description: Each row is one invitation. It is done by itself when the person signs in, and expired when the link ran out unused.
+    resource:
+      source:
+        kind: kv
+        bucket: portal_invites
+      requires_group: appeals_board
+      transitions:
+      - from: open
+        to: done
+        label: Is in
+      - from: expired
+        to: open
+        label: Send again
+      - from: expired
+        to: done
+        label: Is in

runs/permits-plan-2026-09-30/site/questions/approved_firms/_section.yaml

@@ -0,0 +1 @@
+qualifies: approved_firms

runs/permits-plan-2026-09-30/site/questions/approved_firms/completion-certificate-sent.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/approved_firms/completion-certificate.yaml

@@ -0,0 +1,47 @@
+followup: false
+name: Completion certificate?
+description: ''
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: A completion certificate for the finished work
+  description: For An approved firm whose work on a case is done.
+  action: /approved_firms/completion-certificate-sent
+  consequence:
+  - Send
+  record_as: completion_certificates
+  features:
+  - name: What you need
+    description: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    icon: lucide:key
+  - name: What happens next
+    description: It is asked for, then inspections and outstanding work checked, and ends certificate signed or refused.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: name
+      label: Name
+      type: text
+      value: '{user.name}'
+    - name: email
+      label: Email
+      type: email
+      value: '{user.email}'
+    - name: application_reference
+      label: Application reference
+      type: text
+    - name: finished_on
+      label: Finished on
+      type: date
+    - name: what_was_built
+      label: What was built
+      type: textarea
+      optional: true
+    - name: still_outstanding
+      label: Still outstanding
+      type: textarea
+      optional: true

runs/permits-plan-2026-09-30/site/questions/approved_firms/firm-application-sent.yaml

@@ -0,0 +1,10 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.
+- name: See all applications
+  description: ''
+  action: /status/applications
+  consequence:
+  - Open

runs/permits-plan-2026-09-30/site/questions/approved_firms/firm-application.yaml

@@ -0,0 +1,73 @@
+followup: false
+name: Firm application?
+description: ''
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: To file a building application for a client and see what is missing
+  description: For An approved architect or engineering firm filing on behalf of an owner.
+  action: /approved_firms/firm-application-sent
+  consequence:
+  - Send
+  record_as: applications
+  features:
+  - name: What you need
+    description: Your firm must be on our list of approved firms before it may file anything.
+    icon: lucide:key
+  - name: What happens next
+    description: It is received, then papers missing, clock stopped, then missing papers sent in, then complete, clock running, then out to neighbours and agencies, then hearing over, then recommendation written, and ends approved, approved with conditions, refused or withdrawn.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: name
+      label: Name
+      type: text
+      value: '{user.name}'
+    - name: email
+      label: Email
+      type: email
+      value: '{user.email}'
+    - name: property_address
+      label: Property address
+      type: text
+    - name: kind_of_work
+      label: Kind of work
+      type: select
+      options:
+      - New building
+      - Extension
+      - Garage or outbuilding
+      - Window or facade change
+      - Demolition
+      - Dividing a property
+      - Change of use
+    - name: what_you_want_to_do
+      label: What you want to do
+      type: textarea
+    - name: enclosed
+      label: Enclosed
+      type: select
+      options:
+      - Site plan
+      - Floor plans
+      - Elevations
+      - Section drawing
+      - Neighbour notices sent
+      - Statement from the owner
+      multiple: true
+    - name: owner_name
+      label: Owner name
+      type: text
+      optional: true
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true
+    - name: place
+      label: Place
+      type: location
+      optional: true

runs/permits-plan-2026-09-30/site/questions/approved_firms/index.yaml

@@ -0,0 +1,55 @@
+name: What needs doing?
+description: Everything approved firms looks after.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Objections
+  description: Sent in by A neighbour who got a notice in the post and does not agree with what is planned next door.
+  action: /approved_firms
+  consequence:
+  - Confirm
+  features:
+  - name: Objections
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: objections
+      requires_group: approved_firms
+      transitions:
+      - from: registered
+        to: answered
+        label: Answered by the applicant
+- name: Paper objections
+  description: Sent in by The front desk, when an objection comes in on paper or over the counter.
+  action: /approved_firms
+  consequence:
+  - Confirm
+  features:
+  - name: Paper objections
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: paper_objections
+      requires_group: approved_firms
+      transitions:
+      - from: registered
+        to: answered
+        label: Answered by the applicant
+- name: To file a building application for a client and see what is missing
+  description: For An approved architect or engineering firm filing on behalf of an owner.
+  action: /approved_firms/firm-application
+  consequence:
+  - Open
+- name: A completion certificate for the finished work
+  description: For An approved firm whose work on a case is done.
+  action: /approved_firms/completion-certificate
+  consequence:
+  - Open
+- name: A temporary permission to use the building
+  description: For An approved firm whose client wants to move in before everything is done.
+  action: /approved_firms/temporary-permission
+  consequence:
+  - Open

runs/permits-plan-2026-09-30/site/questions/approved_firms/temporary-permission-sent.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/approved_firms/temporary-permission.yaml

@@ -0,0 +1,46 @@
+followup: false
+name: Temporary permission?
+description: ''
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: A temporary permission to use the building
+  description: For An approved firm whose client wants to move in before everything is done.
+  action: /approved_firms/temporary-permission-sent
+  consequence:
+  - Send
+  record_as: temporary_permissions
+  features:
+  - name: What you need
+    description: Your firm must be on our list of approved firms, and the application must be approved; have its reference ready.
+    icon: lucide:key
+  - name: What happens next
+    description: It is asked for, then inspections and outstanding work checked, and ends temporary permission signed or refused.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: name
+      label: Name
+      type: text
+      value: '{user.name}'
+    - name: email
+      label: Email
+      type: email
+      value: '{user.email}'
+    - name: application_reference
+      label: Application reference
+      type: text
+    - name: move_in_on
+      label: Move in on
+      type: date
+    - name: still_outstanding
+      label: Still outstanding
+      type: textarea
+    - name: finished_by
+      label: Finished by
+      type: date
+      optional: true

runs/permits-plan-2026-09-30/site/questions/build/index.yaml

@@ -0,0 +1,99 @@
+name: What do you need?
+description: For You want to build, demolish, divide a property or change what a building is used for.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: A meeting with a case officer, and a written note of what we told them
+  description: For Anyone who wants to sit down with us before they spend money on drawings.
+  action: /received/pre-application-meeting
+  consequence:
+  - Send
+  record_as: pre_application_meetings
+  features:
+  - name: What happens next
+    description: It is asked for, then time found, then meeting held, and ends written down and sent or cancelled.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: name
+      label: Name
+      type: text
+    - name: email
+      label: Email
+      type: email
+    - name: property_address
+      label: Property address
+      type: text
+    - name: what_you_plan
+      label: What you plan
+      type: textarea
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true
+    - name: place
+      label: Place
+      type: location
+      optional: true
+- name: Permission to build, demolish, divide a property or change what a building is used for
+  description: For A homeowner who wants a garage, an extension, a new window or another change to their property.
+  action: /received/application
+  consequence:
+  - Send
+  record_as: applications
+  features:
+  - name: What happens next
+    description: It is received, then papers missing, clock stopped, then missing papers sent in, then complete, clock running, then out to neighbours and agencies, then hearing over, then recommendation written, and ends approved, approved with conditions, refused or withdrawn.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: name
+      label: Name
+      type: text
+    - name: email
+      label: Email
+      type: email
+    - name: property_address
+      label: Property address
+      type: text
+    - name: kind_of_work
+      label: Kind of work
+      type: select
+      options:
+      - New building
+      - Extension
+      - Garage or outbuilding
+      - Window or facade change
+      - Demolition
+      - Dividing a property
+      - Change of use
+    - name: what_you_want_to_do
+      label: What you want to do
+      type: textarea
+    - name: enclosed
+      label: Enclosed
+      type: select
+      optional: true
+      options:
+      - Site plan
+      - Floor plans
+      - Elevations
+      - Section drawing
+      - Neighbour notices sent
+      - Statement from the owner
+      multiple: true
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true
+    - name: place
+      label: Place
+      type: location
+      optional: true

runs/permits-plan-2026-09-30/site/questions/case_officers/_section.yaml

@@ -0,0 +1 @@
+qualifies: case_officers

runs/permits-plan-2026-09-30/site/questions/case_officers/hearing-request-sent.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/case_officers/hearing-request.yaml

@@ -0,0 +1,40 @@
+followup: false
+name: Hearing request?
+description: ''
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+  description: For A case officer who is obliged to ask another authority about an application.
+  action: /case_officers/hearing-request-sent
+  consequence:
+  - Send
+  record_as: hearing_answers
+  features:
+  - name: What happens next
+    description: It is asked, and ends answered or deadline passed without an answer.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: application_reference
+      label: Application reference
+      type: text
+    - name: agency
+      label: Agency
+      type: select
+      options:
+      - Road authority
+      - Fire service
+      - Heritage office
+      - County
+    - name: what_we_ask
+      label: What we ask
+      type: textarea
+    - name: answer_by
+      label: Answer by
+      type: date
+      optional: true

runs/permits-plan-2026-09-30/site/questions/case_officers/index.yaml

@@ -0,0 +1,368 @@
+name: What needs doing?
+description: Everything case officers looks after.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Appeals
+  description: Sent in by Anyone with an interest in a decision, the applicant or a neighbour.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Appeals
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: appeals
+      requires_group: case_officers
+      transitions:
+      - from: open
+        to: under_review
+        label: We are going through it ourselves
+      - from: open
+        to: dismissed
+        label: Dismissed
+      - from: under_review
+        to: sent_to_board
+        label: Sent to the appeals board
+      - from: under_review
+        to: dismissed
+        label: Dismissed
+- name: Applications
+  description: Sent in by A homeowner who wants a garage, an extension, a new window or another change to their property or An approved architect or engineering firm filing on behalf of an owner.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Applications
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: applications
+      requires_group: case_officers
+      transitions:
+      - from: complete
+        to: in_hearing
+        label: Out to neighbours and agencies
+      - from: complete
+        to: withdrawn
+        label: Withdrawn
+      - from: complete
+        to: papers_missing
+        label: Papers missing, clock stopped
+      - from: hearing_over
+        to: recommended
+        label: Recommendation written
+      - from: hearing_over
+        to: withdrawn
+        label: Withdrawn
+      - from: in_hearing
+        to: hearing_over
+        label: Hearing over
+      - from: in_hearing
+        to: withdrawn
+        label: Withdrawn
+      - from: in_hearing
+        to: papers_missing
+        label: Papers missing, clock stopped
+      - from: open
+        to: complete
+        label: Complete, clock running
+      - from: open
+        to: withdrawn
+        label: Withdrawn
+      - from: open
+        to: papers_missing
+        label: Papers missing, clock stopped
+      - from: papers_missing
+        to: complete
+        label: Complete, clock running
+      - from: papers_missing
+        to: withdrawn
+        label: Withdrawn
+      - from: papers_received
+        to: complete
+        label: Complete, clock running
+      - from: papers_received
+        to: withdrawn
+        label: Withdrawn
+      - from: papers_received
+        to: papers_missing
+        label: Papers missing, clock stopped
+      - from: recommended
+        to: withdrawn
+        label: Withdrawn
+- name: Approved firm requests
+  description: Sent in by An architect or engineering firm that wants to file applications for owners.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Approved firm requests
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: approved_firm_requests
+      requires_group: case_officers
+      transitions:
+      - from: open
+        to: checked
+        label: Registration, insurance and qualifications checked
+- name: Completion certificates
+  description: Sent in by An approved firm whose work on a case is done.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Completion certificates
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: completion_certificates
+      requires_group: case_officers
+      transitions:
+      - from: open
+        to: checked
+        label: Inspections and outstanding work checked
+- name: Exemptions
+  description: Sent in by An applicant whose plans break the zoning rules.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Exemptions
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: exemptions
+      requires_group: case_officers
+      transitions:
+      - from: county_asked
+        to: county_heard
+        label: County has answered or its deadline has passed
+      - from: open
+        to: county_asked
+        label: County asked
+- name: Hearing answers
+  description: Sent in by A case officer who is obliged to ask another authority about an application.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Hearing answers
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: hearing_answers
+      requires_group: case_officers
+      transitions:
+      - from: open
+        to: answered
+        label: Answered
+      - from: open
+        to: no_answer
+        label: Deadline passed without an answer
+- name: Illegal building
+  description: Sent in by Someone who sees something going up behind their fence without permission or The front desk, when someone rings or comes in about building without permission.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Illegal building
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: illegal_building
+      requires_group: case_officers
+      transitions:
+      - from: explained
+        to: applied_for
+        label: Applied for properly
+      - from: explained
+        to: taken_down
+        label: Taken down
+      - from: explained
+        to: nothing_illegal
+        label: Nothing illegal found
+      - from: fined
+        to: applied_for
+        label: Applied for properly
+      - from: fined
+        to: taken_down
+        label: Taken down
+      - from: inspected
+        to: owner_written_to
+        label: Owner written to
+      - from: inspected
+        to: nothing_illegal
+        label: Nothing illegal found
+      - from: open
+        to: nothing_illegal
+        label: Nothing illegal found
+      - from: owner_written_to
+        to: explained
+        label: Owner has explained
+- name: Inspections
+  description: Sent in by An inspector on site, writing on a phone in a cold wind.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Inspections
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: inspections
+      requires_group: case_officers
+      transitions: []
+- name: Objections
+  description: Sent in by A neighbour who got a notice in the post and does not agree with what is planned next door.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Objections
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: objections
+      requires_group: case_officers
+      transitions:
+      - from: answered
+        to: addressed
+        label: Addressed in the decision
+      - from: open
+        to: registered
+        label: Registered on the case
+      - from: registered
+        to: answered
+        label: Answered by the applicant
+      - from: registered
+        to: addressed
+        label: Addressed in the decision
+- name: Paper objections
+  description: Sent in by The front desk, when an objection comes in on paper or over the counter.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Paper objections
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: paper_objections
+      requires_group: case_officers
+      transitions:
+      - from: answered
+        to: addressed
+        label: Addressed in the decision
+      - from: open
+        to: registered
+        label: Registered on the case
+      - from: registered
+        to: answered
+        label: Answered by the applicant
+      - from: registered
+        to: addressed
+        label: Addressed in the decision
+- name: Pre application meetings
+  description: Sent in by Anyone who wants to sit down with us before they spend money on drawings.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Pre application meetings
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: pre_application_meetings
+      requires_group: case_officers
+      transitions:
+      - from: met
+        to: written_up
+        label: Written down and sent
+      - from: open
+        to: scheduled
+        label: Time found
+      - from: open
+        to: cancelled
+        label: Cancelled
+      - from: scheduled
+        to: met
+        label: Meeting held
+      - from: scheduled
+        to: cancelled
+        label: Cancelled
+- name: Temporary permissions
+  description: Sent in by An approved firm whose client wants to move in before everything is done.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Temporary permissions
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: temporary_permissions
+      requires_group: case_officers
+      transitions:
+      - from: open
+        to: checked
+        label: Inspections and outstanding work checked
+- name: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
+  description: For A case officer who is obliged to ask another authority about an application.
+  action: /case_officers/hearing-request
+  consequence:
+  - Open
+- name: Invite someone into Case officers
+  description: They get an account, a place in Case officers, and a one-time link to set their own password or passkey.
+  action: /case_officers
+  consequence:
+  - Invite
+  invite:
+    group: case_officers
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invitations sent
+  description: Each invite and where it stands. A link that runs out unused can be sent again.
+  action: /case_officers
+  consequence:
+  - Confirm
+  features:
+  - name: Who has been invited
+    description: Each row is one invitation. It is done by itself when the person signs in, and expired when the link ran out unused.
+    resource:
+      source:
+        kind: kv
+        bucket: portal_invites
+      requires_group: case_officers
+      transitions:
+      - from: open
+        to: done
+        label: Is in
+      - from: expired
+        to: open
+        label: Send again
+      - from: expired
+        to: done
+        label: Is in

runs/permits-plan-2026-09-30/site/questions/decide/application.yaml

@@ -0,0 +1,26 @@
+name: What would you like to do?
+description: ''
+alternatives:
+- name: Papers received
+  description: ''
+  self_transition:
+    bucket: applications
+    to: papers_received
+    from:
+    - open
+    - papers_missing
+    label: Papers received
+- name: Withdrawn
+  description: ''
+  self_transition:
+    bucket: applications
+    to: withdrawn
+    from:
+    - complete
+    - hearing_over
+    - in_hearing
+    - open
+    - papers_missing
+    - papers_received
+    - recommended
+    label: Withdrawn

runs/permits-plan-2026-09-30/site/questions/decide/firm-application.yaml

@@ -0,0 +1,26 @@
+name: What would you like to do?
+description: ''
+alternatives:
+- name: Papers received
+  description: ''
+  self_transition:
+    bucket: applications
+    to: papers_received
+    from:
+    - open
+    - papers_missing
+    label: Papers received
+- name: Withdrawn
+  description: ''
+  self_transition:
+    bucket: applications
+    to: withdrawn
+    from:
+    - complete
+    - hearing_over
+    - in_hearing
+    - open
+    - papers_missing
+    - papers_received
+    - recommended
+    label: Withdrawn

runs/permits-plan-2026-09-30/site/questions/decide/pre-application-meeting.yaml

@@ -0,0 +1,12 @@
+name: What would you like to do?
+description: ''
+alternatives:
+- name: Cancelled
+  description: ''
+  self_transition:
+    bucket: pre_application_meetings
+    to: cancelled
+    from:
+    - open
+    - scheduled
+    label: Cancelled

runs/permits-plan-2026-09-30/site/questions/firm/index.yaml

@@ -0,0 +1,67 @@
+name: What do you need?
+description: For You are an architect or an engineering firm filing on behalf of owners.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: To file a building application for a client and see what is missing
+  description: For An approved architect or engineering firm filing on behalf of an owner.
+  action: /approved_firms/firm-application
+  consequence:
+  - Send
+- name: A completion certificate for the finished work
+  description: For An approved firm whose work on a case is done.
+  action: /approved_firms/completion-certificate
+  consequence:
+  - Send
+- name: A temporary permission to use the building
+  description: For An approved firm whose client wants to move in before everything is done.
+  action: /approved_firms/temporary-permission
+  consequence:
+  - Send
+- name: To be approved by us and put on the list of firms that may file
+  description: For An architect or engineering firm that wants to file applications for owners.
+  action: /received/firm-approval
+  consequence:
+  - Send
+  record_as: approved_firm_requests
+  features:
+  - name: What happens next
+    description: It is received, then registration, insurance and qualifications checked, and ends on the list or refused.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: firm
+      label: Firm
+      type: text
+    - name: name
+      label: Name
+      type: text
+    - name: email
+      label: Email
+      type: email
+    - name: registration_number
+      label: Registration number
+      type: text
+    - name: insurance
+      label: Insurance
+      type: text
+    - name: qualified_for
+      label: Qualified for
+      type: select
+      options:
+      - Applying on behalf of owners
+      - Architectural design
+      - Structural engineering
+      - Fire safety design
+      - Geotechnical engineering
+      - Carrying out the work
+      - Independent control
+      multiple: true
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true

runs/permits-plan-2026-09-30/site/questions/front_desk/_section.yaml

@@ -0,0 +1 @@
+qualifies: front_desk

runs/permits-plan-2026-09-30/site/questions/front_desk/index.yaml

@@ -0,0 +1,215 @@
+name: What needs doing?
+description: Everything front desk looks after.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Appeals
+  description: Sent in by Anyone with an interest in a decision, the applicant or a neighbour.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Appeals
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: appeals
+      requires_group: front_desk
+      transitions: []
+- name: Applications
+  description: Sent in by A homeowner who wants a garage, an extension, a new window or another change to their property or An approved architect or engineering firm filing on behalf of an owner.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Applications
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: applications
+      requires_group: front_desk
+      transitions: []
+- name: Approved firm requests
+  description: Sent in by An architect or engineering firm that wants to file applications for owners.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Approved firm requests
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: approved_firm_requests
+      requires_group: front_desk
+      transitions: []
+- name: Completion certificates
+  description: Sent in by An approved firm whose work on a case is done.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Completion certificates
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: completion_certificates
+      requires_group: front_desk
+      transitions: []
+- name: Exemptions
+  description: Sent in by An applicant whose plans break the zoning rules.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Exemptions
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: exemptions
+      requires_group: front_desk
+      transitions: []
+- name: Hearing answers
+  description: Sent in by A case officer who is obliged to ask another authority about an application.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Hearing answers
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: hearing_answers
+      requires_group: front_desk
+      transitions: []
+- name: Illegal building
+  description: Sent in by Someone who sees something going up behind their fence without permission or The front desk, when someone rings or comes in about building without permission.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Illegal building
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: illegal_building
+      requires_group: front_desk
+      transitions: []
+- name: Objections
+  description: Sent in by A neighbour who got a notice in the post and does not agree with what is planned next door.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Objections
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: objections
+      requires_group: front_desk
+      transitions:
+      - from: open
+        to: registered
+        label: Registered on the case
+- name: Paper objections
+  description: Sent in by The front desk, when an objection comes in on paper or over the counter.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Paper objections
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: paper_objections
+      requires_group: front_desk
+      transitions:
+      - from: open
+        to: registered
+        label: Registered on the case
+- name: Pre application meetings
+  description: Sent in by Anyone who wants to sit down with us before they spend money on drawings.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Pre application meetings
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: pre_application_meetings
+      requires_group: front_desk
+      transitions: []
+- name: Temporary permissions
+  description: Sent in by An approved firm whose client wants to move in before everything is done.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Temporary permissions
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: temporary_permissions
+      requires_group: front_desk
+      transitions: []
+- name: To put the objection on the right case straight away, instead of stapling it to a folder
+  description: For The front desk, when an objection comes in on paper or over the counter.
+  action: /front_desk/logged-objection
+  consequence:
+  - Open
+- name: To log the report so an inspector goes and looks
+  description: For The front desk, when someone rings or comes in about building without permission.
+  action: /front_desk/logged-report
+  consequence:
+  - Open
+- name: Invite someone into Front desk
+  description: They get an account, a place in Front desk, and a one-time link to set their own password or passkey.
+  action: /front_desk
+  consequence:
+  - Invite
+  invite:
+    group: front_desk
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invitations sent
+  description: Each invite and where it stands. A link that runs out unused can be sent again.
+  action: /front_desk
+  consequence:
+  - Confirm
+  features:
+  - name: Who has been invited
+    description: Each row is one invitation. It is done by itself when the person signs in, and expired when the link ran out unused.
+    resource:
+      source:
+        kind: kv
+        bucket: portal_invites
+      requires_group: front_desk
+      transitions:
+      - from: open
+        to: done
+        label: Is in
+      - from: expired
+        to: open
+        label: Send again
+      - from: expired
+        to: done
+        label: Is in

runs/permits-plan-2026-09-30/site/questions/front_desk/logged-objection-sent.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/front_desk/logged-objection.yaml

@@ -0,0 +1,43 @@
+followup: false
+name: Logged objection?
+description: ''
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: To put the objection on the right case straight away, instead of stapling it to a folder
+  description: For The front desk, when an objection comes in on paper or over the counter.
+  action: /front_desk/logged-objection-sent
+  consequence:
+  - Send
+  record_as: paper_objections
+  features:
+  - name: What happens next
+    description: It is received, then registered on the case, then answered by the applicant, and ends addressed in the decision.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: application_reference
+      label: Application reference
+      type: text
+    - name: name
+      label: Name
+      type: text
+      value: '{user.name}'
+    - name: objection
+      label: Objection
+      type: textarea
+    - name: received_on
+      label: Received on
+      type: date
+    - name: your_property
+      label: Your property
+      type: text
+      optional: true
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true

runs/permits-plan-2026-09-30/site/questions/front_desk/logged-report-sent.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/front_desk/logged-report.yaml

@@ -0,0 +1,41 @@
+followup: false
+name: Logged report?
+description: ''
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: To log the report so an inspector goes and looks
+  description: For The front desk, when someone rings or comes in about building without permission.
+  action: /front_desk/logged-report-sent
+  consequence:
+  - Send
+  record_as: illegal_building
+  features:
+  - name: What happens next
+    description: It is reported, then we have been and looked, then owner written to, then owner has explained, then weekly fine running, and ends applied for properly, taken down or nothing illegal found.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: where
+      label: Where
+      type: text
+    - name: what_is_being_built
+      label: What is being built
+      type: textarea
+    - name: place
+      label: Place
+      type: location
+      optional: true
+    - name: name
+      label: Name
+      type: text
+      optional: true
+      value: '{user.name}'
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true

runs/permits-plan-2026-09-30/site/questions/head_of_section/_section.yaml

@@ -0,0 +1 @@
+qualifies: head_of_section

runs/permits-plan-2026-09-30/site/questions/head_of_section/index.yaml

@@ -0,0 +1,364 @@
+name: What needs doing?
+description: Everything head of section looks after.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Appeals
+  description: Sent in by Anyone with an interest in a decision, the applicant or a neighbour.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Appeals
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: appeals
+      requires_group: head_of_section
+      transitions:
+      - from: under_review
+        to: decision_changed
+        label: We changed our own decision
+- name: Applications
+  description: Sent in by A homeowner who wants a garage, an extension, a new window or another change to their property or An approved architect or engineering firm filing on behalf of an owner.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Applications
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: applications
+      requires_group: head_of_section
+      transitions:
+      - from: recommended
+        to: approved
+        label: Approved
+      - from: recommended
+        to: approved_with_conditions
+        label: Approved with conditions
+      - from: recommended
+        to: refused
+        label: Refused
+- name: Approved firm requests
+  description: Sent in by An architect or engineering firm that wants to file applications for owners.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Approved firm requests
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: approved_firm_requests
+      requires_group: head_of_section
+      transitions:
+      - from: checked
+        to: listed
+        label: On the list
+      - from: checked
+        to: refused
+        label: Refused
+      - from: open
+        to: refused
+        label: Refused
+- name: Completion certificates
+  description: Sent in by An approved firm whose work on a case is done.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Completion certificates
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: completion_certificates
+      requires_group: head_of_section
+      transitions:
+      - from: checked
+        to: issued
+        label: Certificate signed
+      - from: checked
+        to: refused
+        label: Refused
+      - from: open
+        to: refused
+        label: Refused
+- name: Exemptions
+  description: Sent in by An applicant whose plans break the zoning rules.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Exemptions
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: exemptions
+      requires_group: head_of_section
+      transitions:
+      - from: county_asked
+        to: refused
+        label: Refused
+      - from: county_heard
+        to: granted
+        label: Granted
+      - from: county_heard
+        to: refused
+        label: Refused
+      - from: open
+        to: refused
+        label: Refused
+- name: Illegal building
+  description: Sent in by Someone who sees something going up behind their fence without permission or The front desk, when someone rings or comes in about building without permission.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Illegal building
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: illegal_building
+      requires_group: head_of_section
+      transitions:
+      - from: explained
+        to: fined
+        label: Weekly fine running
+- name: Inspections
+  description: Sent in by An inspector on site, writing on a phone in a cold wind.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Inspections
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: inspections
+      requires_group: head_of_section
+      transitions: []
+- name: Objections
+  description: Sent in by A neighbour who got a notice in the post and does not agree with what is planned next door.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Objections
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: objections
+      requires_group: head_of_section
+      transitions: []
+- name: Paper objections
+  description: Sent in by The front desk, when an objection comes in on paper or over the counter.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Paper objections
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: paper_objections
+      requires_group: head_of_section
+      transitions: []
+- name: Temporary permissions
+  description: Sent in by An approved firm whose client wants to move in before everything is done.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Temporary permissions
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: temporary_permissions
+      requires_group: head_of_section
+      transitions:
+      - from: checked
+        to: issued
+        label: Temporary permission signed
+      - from: checked
+        to: refused
+        label: Refused
+      - from: open
+        to: refused
+        label: Refused
+- name: Invite someone into Agencies
+  description: They get an account, a place in Agencies, and a one-time link to set their own password or passkey.
+  action: /head_of_section
+  consequence:
+  - Invite
+  invite:
+    group: agencies
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invite someone into Appeals board
+  description: They get an account, a place in Appeals board, and a one-time link to set their own password or passkey.
+  action: /head_of_section
+  consequence:
+  - Invite
+  invite:
+    group: appeals_board
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invite someone into Approved firms
+  description: They get an account, a place in Approved firms, and a one-time link to set their own password or passkey.
+  action: /head_of_section
+  consequence:
+  - Invite
+  invite:
+    group: approved_firms
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invite someone into Case officers
+  description: They get an account, a place in Case officers, and a one-time link to set their own password or passkey.
+  action: /head_of_section
+  consequence:
+  - Invite
+  invite:
+    group: case_officers
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invite someone into Front desk
+  description: They get an account, a place in Front desk, and a one-time link to set their own password or passkey.
+  action: /head_of_section
+  consequence:
+  - Invite
+  invite:
+    group: front_desk
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invite someone into Head of section
+  description: They get an account, a place in Head of section, and a one-time link to set their own password or passkey.
+  action: /head_of_section
+  consequence:
+  - Invite
+  invite:
+    group: head_of_section
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invite someone into Inspectors
+  description: They get an account, a place in Inspectors, and a one-time link to set their own password or passkey.
+  action: /head_of_section
+  consequence:
+  - Invite
+  invite:
+    group: inspectors
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invitations sent
+  description: Each invite and where it stands. A link that runs out unused can be sent again.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Who has been invited
+    description: Each row is one invitation. It is done by itself when the person signs in, and expired when the link ran out unused.
+    resource:
+      source:
+        kind: kv
+        bucket: portal_invites
+      requires_group: head_of_section
+      transitions:
+      - from: open
+        to: done
+        label: Is in
+      - from: expired
+        to: open
+        label: Send again
+      - from: expired
+        to: done
+        label: Is in
+- name: Suggested changes to the site
+  description: What the people listed as responsible for a question have suggested changing. They are told each time a suggestion moves.
+  action: /head_of_section
+  consequence:
+  - Confirm
+  features:
+  - name: Suggestions
+    description: Each row is one suggestion, with the page it is about. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: portal_edit_suggestions
+      requires_group: head_of_section
+      transitions:
+      - from: open
+        to: discussed
+        label: We are looking at it
+      - from: open
+        to: done
+        label: The change is made
+      - from: open
+        to: declined
+        label: Will not be done
+      - from: discussed
+        to: done
+        label: The change is made
+      - from: discussed
+        to: declined
+        label: Will not be done

runs/permits-plan-2026-09-30/site/questions/index.yaml

@@ -0,0 +1,104 @@
+name: What brings you here?
+description: |
+  We are the building authority for a municipality of twenty-one thousand people. Anyone who wants to build, demolish, divide a property or change what a building is used for has to come to us first. We check the drawings against the zoning map and the building regulations, we let the neighbours and the other authorities have their say, and then we approve or refuse. We also decide exemptions from the zoning rules, we inspect what is actually built, we sign off finished work, and we deal with building that was never applied for.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: What we do
+  description: ''
+  features:
+  - name: Permission to build, demolish, divide a property or change what a building is used for
+    description: |
+      We check your drawings against the zoning map and the building regulations, let the neighbours and the other authorities have their say, and then approve or refuse. Every case is on the list here, so you and your neighbours can follow it the whole way, and object to it or appeal it from its own row.
+  - name: To file a building application for a client and see what is missing
+    description: |
+      Approved firms file applications for their clients here, see what is missing and ask for the completion certificate when the work is done.
+- name: Latest from Vestmark kommune - Building and Planning
+  description: ''
+  features:
+  - name: Latest applications
+    description: What A homeowner who wants a garage, an extension, a new window or another change to their property or An approved architect or engineering firm filing on behalf of an owner sent in that is now received, papers missing, clock stopped, missing papers sent in, complete, clock running, out to neighbours and agencies, hearing over, recommendation written, approved, approved with conditions or refused. [All applications](/status/applications)
+    icon: lucide:list
+    resource:
+      source:
+        kind: kv
+        bucket: applications
+      public: true
+      states:
+      - open
+      - papers_missing
+      - papers_received
+      - complete
+      - in_hearing
+      - hearing_over
+      - recommended
+      - approved
+      - approved_with_conditions
+      - refused
+      empty: Nothing here yet.
+      jq: 'sort_by(.submitted_ms) | reverse | .[:3] | .[] | .responses |= {enclosed: .enclosed, kind_of_work: .kind_of_work, place: .place, property_address: .property_address, what_you_want_to_do: .what_you_want_to_do}'
+      link:
+        to: /status/applications/{id}
+        label: An exemption from the zoning rules, decided alongside their application
+  - name: Latest approved firm requests
+    description: What An architect or engineering firm that wants to file applications for owners sent in that is now on the list. [All approved firm requests](/status/approved_firm_requests)
+    icon: lucide:list
+    resource:
+      source:
+        kind: kv
+        bucket: approved_firm_requests
+      public: true
+      states:
+      - listed
+      empty: Nothing here yet.
+      jq: 'sort_by(.submitted_ms) | reverse | .[:3] | .[] | .responses |= {firm: .firm, qualified_for: .qualified_for, registration_number: .registration_number}'
+- name: Build
+  description: For You want to build, demolish, divide a property or change what a building is used for.
+  action: /build
+  consequence:
+  - Continue
+  features:
+  - name: ''
+    description: A meeting with a case officer, and a written note of what we told them, Permission to build, demolish, divide a property or change what a building is used for.
+- name: Firm
+  description: For You are an architect or an engineering firm filing on behalf of owners.
+  action: /firm
+  consequence:
+  - Continue
+  features:
+  - name: ''
+    description: To file a building application for a client and see what is missing, A completion certificate for the finished work, A temporary permission to use the building, To be approved by us and put on the list of firms that may file.
+- name: To tell us, so that we go and look
+  description: For Someone who sees something going up behind their fence without permission.
+  action: /received/illegal-building-report
+  consequence:
+  - Send
+  record_as: illegal_building
+  features:
+  - name: What happens next
+    description: It is reported, then we have been and looked, then owner written to, then owner has explained, then weekly fine running, and ends applied for properly, taken down or nothing illegal found.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: where
+      label: Where
+      type: text
+    - name: what_is_being_built
+      label: What is being built
+      type: textarea
+    - name: place
+      label: Place
+      type: location
+      optional: true
+    - name: name
+      label: Name
+      type: text
+      optional: true
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true

runs/permits-plan-2026-09-30/site/questions/inspectors/_section.yaml

@@ -0,0 +1 @@
+qualifies: inspectors

runs/permits-plan-2026-09-30/site/questions/inspectors/index.yaml

@@ -0,0 +1,132 @@
+name: What needs doing?
+description: Everything inspectors looks after.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Applications
+  description: Sent in by A homeowner who wants a garage, an extension, a new window or another change to their property or An approved architect or engineering firm filing on behalf of an owner.
+  action: /inspectors
+  consequence:
+  - Confirm
+  features:
+  - name: Applications
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: applications
+      requires_group: inspectors
+      transitions: []
+- name: Completion certificates
+  description: Sent in by An approved firm whose work on a case is done.
+  action: /inspectors
+  consequence:
+  - Confirm
+  features:
+  - name: Completion certificates
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: completion_certificates
+      requires_group: inspectors
+      transitions: []
+- name: Illegal building
+  description: Sent in by Someone who sees something going up behind their fence without permission or The front desk, when someone rings or comes in about building without permission.
+  action: /inspectors
+  consequence:
+  - Confirm
+  features:
+  - name: Illegal building
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: illegal_building
+      requires_group: inspectors
+      transitions:
+      - from: open
+        to: inspected
+        label: We have been and looked
+- name: Inspections
+  description: Sent in by An inspector on site, writing on a phone in a cold wind.
+  action: /inspectors
+  consequence:
+  - Confirm
+  features:
+  - name: Inspections
+    description: Each row is one case. The buttons record what you have just done with it.
+    resource:
+      source:
+        kind: kv
+        bucket: inspections
+      requires_group: inspectors
+      transitions:
+      - from: open
+        to: to_put_right
+        label: To be put right, then we go back
+      - from: open
+        to: as_approved
+        label: As approved
+      - from: to_put_right
+        to: as_approved
+        label: As approved
+- name: Temporary permissions
+  description: Sent in by An approved firm whose client wants to move in before everything is done.
+  action: /inspectors
+  consequence:
+  - Confirm
+  features:
+  - name: Temporary permissions
+    description: Each row is one case and the stage it has reached. Another desk moves these.
+    resource:
+      source:
+        kind: kv
+        bucket: temporary_permissions
+      requires_group: inspectors
+      transitions: []
+- name: To write up what was found on a case and set a date for what must be put right
+  description: For An inspector on site, writing on a phone in a cold wind.
+  action: /inspectors/inspection
+  consequence:
+  - Open
+- name: Invite someone into Inspectors
+  description: They get an account, a place in Inspectors, and a one-time link to set their own password or passkey.
+  action: /inspectors
+  consequence:
+  - Invite
+  invite:
+    group: inspectors
+  features:
+  - name: Who
+    description: Their name, and the address the account and its one-time link go to.
+    requirements:
+    - name: name
+      label: Name
+    - name: email
+      label: Email
+      type: email
+- name: Invitations sent
+  description: Each invite and where it stands. A link that runs out unused can be sent again.
+  action: /inspectors
+  consequence:
+  - Confirm
+  features:
+  - name: Who has been invited
+    description: Each row is one invitation. It is done by itself when the person signs in, and expired when the link ran out unused.
+    resource:
+      source:
+        kind: kv
+        bucket: portal_invites
+      requires_group: inspectors
+      transitions:
+      - from: open
+        to: done
+        label: Is in
+      - from: expired
+        to: open
+        label: Send again
+      - from: expired
+        to: done
+        label: Is in

runs/permits-plan-2026-09-30/site/questions/inspectors/inspection-sent.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our inspectors.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/inspectors/inspection.yaml

@@ -0,0 +1,43 @@
+followup: false
+name: Inspection?
+description: ''
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: To write up what was found on a case and set a date for what must be put right
+  description: For An inspector on site, writing on a phone in a cold wind.
+  action: /inspectors/inspection-sent
+  consequence:
+  - Send
+  record_as: inspections
+  features:
+  - name: What happens next
+    description: It is inspected, then to be put right, then we go back, and ends as approved.
+    icon: lucide:route
+  - name: Who reads it
+    description: Inspectors. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: application_reference
+      label: Application reference
+      type: text
+    - name: finding
+      label: Finding
+      type: select
+      options:
+      - As approved
+      - Something is wrong
+    - name: what_is_wrong
+      label: What is wrong
+      type: textarea
+      optional: true
+    - name: put_right_by
+      label: Put right by
+      type: date
+      optional: true
+    - name: place
+      label: Place
+      type: location
+      optional: true

runs/permits-plan-2026-09-30/site/questions/received/appeal.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/received/application.yaml

@@ -0,0 +1,10 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.
+- name: See all applications
+  description: ''
+  action: /status/applications
+  consequence:
+  - Open

runs/permits-plan-2026-09-30/site/questions/received/exemption.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/received/firm-approval.yaml

@@ -0,0 +1,10 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.
+- name: See all approved firm requests
+  description: ''
+  action: /status/approved_firm_requests
+  consequence:
+  - Open

runs/permits-plan-2026-09-30/site/questions/received/illegal-building-report.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/received/objection.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/received/pre-application-meeting.yaml

@@ -0,0 +1,5 @@
+name: What happens now?
+description: It has reached our case officers.
+alternatives:
+- name: We read it and come back to you
+  description: Questions in the meantime go to Solveig Hauge at byggesak@vestmark.example.

runs/permits-plan-2026-09-30/site/questions/status/applications/[key].yaml

@@ -0,0 +1,126 @@
+name: An exemption from the zoning rules, decided alongside their application?
+description: For An applicant whose plans break the zoning rules, or A neighbour who got a notice in the post and does not agree with what is planned next door, or Anyone with an interest in a decision, the applicant or a neighbour.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: An exemption from the zoning rules, decided alongside their application
+  description: For An applicant whose plans break the zoning rules.
+  action: /received/exemption
+  consequence:
+  - Send
+  record_as: exemptions
+  features:
+  - name: What you need
+    description: An application with us; the exemption rides along with it and is asked for from its row on the list of cases.
+    icon: lucide:key
+  - name: What happens next
+    description: It is received, then county asked, then county has answered or its deadline has passed, and ends granted or refused.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: name
+      label: Name
+      type: text
+      value: '{user.name}'
+    - name: email
+      label: Email
+      type: email
+      value: '{user.email}'
+    - name: rule_it_breaks
+      label: Rule it breaks
+      type: text
+    - name: why_it_should_be_allowed
+      label: Why it should be allowed
+      type: textarea
+    - name: applications
+      type: record
+      of: applications
+      value: '{key}'
+- name: To object to an application and have the objection answered in the decision
+  description: For A neighbour who got a notice in the post and does not agree with what is planned next door.
+  action: /received/objection
+  consequence:
+  - Send
+  record_as: objections
+  features:
+  - name: What you need
+    description: The application must still be out for hearing; objections are taken until the six weeks are up.
+    icon: lucide:key
+  - name: What happens next
+    description: It is received, then registered on the case, then answered by the applicant, and ends addressed in the decision.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: name
+      label: Name
+      type: text
+      value: '{user.name}'
+    - name: email
+      label: Email
+      type: email
+      value: '{user.email}'
+    - name: your_property
+      label: Your property
+      type: text
+    - name: objection
+      label: Objection
+      type: textarea
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true
+    - name: applications
+      type: record
+      of: applications
+      value: '{key}'
+- name: To appeal a decision we have made
+  description: For Anyone with an interest in a decision, the applicant or a neighbour.
+  action: /received/appeal
+  consequence:
+  - Send
+  record_as: appeals
+  features:
+  - name: What you need
+    description: A decision on the application, made no more than three weeks ago.
+    icon: lucide:key
+  - name: What happens next
+    description: It is received, then we are going through it ourselves, then sent to the appeals board, and ends we changed our own decision, decision upheld by the board, decision overturned by the board or dismissed.
+    icon: lucide:route
+  - name: Who reads it
+    description: Case officers. Questions go to Solveig Hauge at byggesak@vestmark.example.
+    icon: lucide:users
+  - name: Details
+    requirements:
+    - name: name
+      label: Name
+      type: text
+      value: '{user.name}'
+    - name: email
+      label: Email
+      type: email
+      value: '{user.email}'
+    - name: your_interest
+      label: Your interest
+      type: select
+      options:
+      - I am the applicant
+      - I am a neighbour
+      - Other
+    - name: grounds
+      label: Grounds
+      type: textarea
+    - name: phone
+      label: Phone
+      type: tel
+      optional: true
+    - name: applications
+      type: record
+      of: applications
+      value: '{key}'

runs/permits-plan-2026-09-30/site/questions/status/applications/index.yaml

@@ -0,0 +1,32 @@
+name: What has been sent in about applications?
+description: What A homeowner who wants a garage, an extension, a new window or another change to their property or An approved architect or engineering firm filing on behalf of an owner sent in that is now received, papers missing, clock stopped, missing papers sent in, complete, clock running, out to neighbours and agencies, hearing over, recommendation written, approved, approved with conditions or refused.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Applications
+  description: ''
+  features:
+  - name: Applications
+    description: Each row is one case and the stage it has reached. Names and contact details are not shown here.
+    resource:
+      source:
+        kind: kv
+        bucket: applications
+      public: true
+      states:
+      - open
+      - papers_missing
+      - papers_received
+      - complete
+      - in_hearing
+      - hearing_over
+      - recommended
+      - approved
+      - approved_with_conditions
+      - refused
+      empty: Nothing here yet.
+      jq: 'sort_by(.submitted_ms) | reverse | .[] | .responses |= {enclosed: .enclosed, kind_of_work: .kind_of_work, place: .place, property_address: .property_address, what_you_want_to_do: .what_you_want_to_do}'
+      link:
+        to: /status/applications/{id}
+        label: An exemption from the zoning rules, decided alongside their application

runs/permits-plan-2026-09-30/site/questions/status/approved_firm_requests/index.yaml

@@ -0,0 +1,20 @@
+name: What has been sent in about approved firm requests?
+description: What An architect or engineering firm that wants to file applications for owners sent in that is now on the list.
+responsible:
+  name: Solveig Hauge
+  contact: byggesak@vestmark.example
+alternatives:
+- name: Approved firm requests
+  description: ''
+  features:
+  - name: Approved firm requests
+    description: Each row is one case and the stage it has reached. Names and contact details are not shown here.
+    resource:
+      source:
+        kind: kv
+        bucket: approved_firm_requests
+      public: true
+      states:
+      - listed
+      empty: Nothing here yet.
+      jq: 'sort_by(.submitted_ms) | reverse | .[] | .responses |= {firm: .firm, qualified_for: .qualified_for, registration_number: .registration_number}'

runs/permits-plan-2026-09-30/site/site.yaml

@@ -0,0 +1,16 @@
+title: Vestmark kommune - Building and Planning
+lang: en
+mail:
+  from: Vestmark kommune Building and Planning <post@vestmark.example>
+  reply_to: byggesak@vestmark.example
+  invite:
+    subject: Your account at {site_name}
+    body: |-
+      Hello {name},
+
+      {site_name} has made you an account and added you to {group}. Your username is {username}.
+
+      Set your password here before {expires}:
+      {link}
+
+      After that you sign in at {site}.

runs/tomtervel-oppslagstavla-2026-09-30/words-board.json

@@ -19,7 +19,8 @@
  "questions/status/oppslag/[key].yaml": {
   "question": "Vil du låne ut, eller låne, det som står i oppslaget?",
   "description": "Du svarer på ett oppslag. Den som la det ut får e-posten din med en gang, og tar kontakt.",
-  "form": {
+  "forms": {
+   "melde-seg": {
     "heading": "Si fra til den som la ut oppslaget",
     "description": "Legg igjen e-posten din, så får de vite at du kan låne ut, eller vil låne.",
     "button": "Send svar",
@@ -45,6 +46,7 @@
      "hilsen": "Jeg har en stige du kan låne i helga"
     }
    }
+  }
  },
  "questions/received/melde-seg.yaml": {
   "question": "Hva skjer nå?",

src/build.rs

@@ -934,17 +934,19 @@ pub fn fallback_words(plan: &Plan) -> BTreeMap<String, Value> {
             }),
         );
     }
-    // A page per record of a public need, where another need answers
+    // A page per record of a public need, where other needs answer it
-    // it: the record's own words come from the record, so the page
+    // - an objection and an appeal both belong to the application. The
-    // only has to ask and hold the form.
+    // record's own words come from the record, so the page only has to
-    for need in plan.needs.iter().filter(|n| n.about.is_some()) {
+    // ask and hold the forms, one per answering need.
-        let parent = plan.parent_of(need).expect("validated");
+    for parent in &plan.needs {
+        let answers = plan.answers_to(parent);
+        let Some(first) = answers.first() else { continue };
         words.insert(
             answer_page_path(&parent.lands_in),
             json!({
-                "question": format!("{}?", capitalize(&need.wants)),
+                "question": format!("{}?", capitalize(&first.wants)),
-                "description": format!("For {}.", need.who),
+                "description": format!("For {}.", answers.iter().map(|n| n.who.as_str()).collect::<Vec<_>>().join(", or ")),
-                "form": form(need),
+                "forms": answers.iter().map(|n| (n.id.clone(), form(n))).collect::<Map<_, _>>(),
             }),
         );
     }
@@ -1781,8 +1783,11 @@ pub fn render(plan: &Plan, words: &BTreeMap<String, Value>) -> anyhow::Result<BT
     // A page per record of a board, holding the form that answers it.
     // Dynamic: portal serves `/status/<bucket>/<id>` from it, and the
     // form's record field carries that id.
-    for need in plan.needs.iter().filter(|n| n.about.is_some()) {
+    for parent in &plan.needs {
-        let parent = plan.parent_of(need).expect("validated");
+        let answers = plan.answers_to(parent);
+        if answers.is_empty() {
+            continue;
+        }
         let path = answer_page_path(&parent.lands_in);
         let w = &words[&path];
         files.insert(
@@ -1791,7 +1796,7 @@ pub fn render(plan: &Plan, words: &BTreeMap<String, Value>) -> anyhow::Result<BT
                 "name": s(&w["question"]),
                 "description": s(&w["description"]),
                 "responsible": responsible,
-                "alternatives": [form_alternative(plan, need, &w["form"], &public_followup(need))],
+                "alternatives": answers.iter().map(|n| form_alternative(plan, n, &w["forms"][&n.id], &public_followup(n))).collect::<Vec<_>>(),
             }),
         );
     }
@@ -2004,7 +2009,7 @@ pub fn render(plan: &Plan, words: &BTreeMap<String, Value>) -> anyhow::Result<BT
                     (None, Some(door), _) => ("/".to_string(), s(&front["doors"][door]["heading"]).to_string(), 2),
                     // An answer enters on the record's own page, which
                     // the board's row links to.
-                    (None, None, Some(parent)) => (answer_page(&parent.lands_in), s(&words[&answer_page_path(&parent.lands_in)]["form"]["heading"]).to_string(), 1),
+                    (None, None, Some(parent)) => (answer_page(&parent.lands_in), s(&words[&answer_page_path(&parent.lands_in)]["forms"][&n.id]["heading"]).to_string(), 1),
                     (None, None, None) => ("/".to_string(), s(&front["needs"][&n.id]["heading"]).to_string(), 1),
                 };
                 let mut need = json!({
@@ -2052,7 +2057,7 @@ fn words_prompt(plan: &Plan, path: &str, fallback: &Value) -> String {
     } else if path.ends_with("/index.yaml") {
         "a desk: the page one role inside the business works from. Under `buckets`, each entry is a list of cases; `moves` are the buttons that move a case from one stage to the next (key `from->to`), so label each with what the person has just done. Under `links` are pages this role can open. Under `invites`, each entry is a form that invites a person into that group - they get an account and a one-time link - and `invited` is the list of invites sent, where `again` is the button that sends an invite whose link ran out once more. `suggestions`, on the desk that has it, is the list of changes the people responsible for a page have suggested: `looking`, `changed` and `declined` are its buttons."
     } else if path.ends_with("/[key].yaml") {
-        "a page one record of a public list opens to. This is NOT where a notice is posted: the visitor has read somebody else's notice on the board and is answering it, and their answer is mailed straight to the person who posted it. `question` asks the visitor whether they can do what the notice asks; `form` is the form they fill, at most an address and a line. Nobody at a desk passes the answer on, so never say so."
+        "a page one record of a public list opens to. This is NOT where a notice is posted: the visitor has read somebody else's record on the list (a notice, an application) and is answering it. `question` asks the visitor what they have to say to it; under `forms`, each entry is one kind of answer (an objection, an appeal, an offer to lend), with the form behind it. An answer that mails the record's owner goes straight to them; nobody at a desk passes it on, so never say so."
     } else if path.contains("/received/") || path.ends_with("-sent.yaml") {
         "a page shown right after someone has sent a form. Say who reads it, when they answer, and what happens next."
     } else {
@@ -2986,6 +2991,13 @@ mod invite_tests {
         assert_eq!(alt["action"], "/received/answer");
         let reqs = alt["features"].as_array().unwrap().last().unwrap()["requirements"].as_array().unwrap();
         assert_eq!(reqs[0]["value"], "{user.email}");
+        // Two needs about the same record share its page, one form each.
+        let two: Plan = serde_yaml::from_str(&format!("{BOARD}  - id: borrow\n    who: en nabo som vil låne det\n    wants: å låne det\n    about: notice\n    lands_in: laan\n    handled_by: redaktor\n    stages: [open, lest]\n    done_when: [lest]\n    max_fields: 1\n    collects:\n      - {{ name: email, type: email }}\n")).unwrap();
+        two.validate().unwrap();
+        let files = render(&two, &fallback_words(&two)).unwrap();
+        let page: Value = serde_yaml::from_str(&files["questions/status/oppslag/[key].yaml"]).unwrap();
+        let buckets: Vec<&str> = page["alternatives"].as_array().unwrap().iter().map(|a| a["record_as"].as_str().unwrap()).collect();
+        assert_eq!(buckets, ["svar", "laan"]);
         assert_eq!(reqs[1]["type"], "record");
         assert_eq!(reqs[1]["of"], "oppslag");
         assert_eq!(reqs[1]["value"], "{key}");