Bendik Aagaard LynghaugandClaude Fable 5.1
3dabcf7c58
Two needs about the same record wrote the same page, and the last won. The record's page now holds one form per answering need, under words["forms"][need]. Co-Authored-By: Claude Fable 5.1 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01GT37Z1Xtfd9pUuQtMTg6Yt
505 lines
15 KiB
YAML
505 lines
15 KiB
YAML
needs:
|
|
- id: pre-application-meeting
|
|
who: Anyone who wants to sit down with us before they spend money on drawings
|
|
wants: A meeting with a case officer, and a written note of what we told them
|
|
enters: /
|
|
via: Build
|
|
lands_in: pre_application_meetings
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- scheduled
|
|
- met
|
|
- written_up
|
|
- cancelled
|
|
done_when:
|
|
- written_up
|
|
- cancelled
|
|
success:
|
|
- written_up
|
|
max_steps: 2
|
|
max_fields: 4
|
|
stage_words:
|
|
open: asked for
|
|
scheduled: time found
|
|
met: meeting held
|
|
written_up: written down and sent
|
|
cancelled: cancelled
|
|
- id: application
|
|
who: A homeowner who wants a garage, an extension, a new window or another change to their property
|
|
wants: Permission to build, demolish, divide a property or change what a building is used for
|
|
enters: /
|
|
via: Build
|
|
lands_in: applications
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- papers_missing
|
|
- papers_received
|
|
- complete
|
|
- in_hearing
|
|
- hearing_over
|
|
- recommended
|
|
- approved
|
|
- approved_with_conditions
|
|
- refused
|
|
- withdrawn
|
|
done_when:
|
|
- approved
|
|
- approved_with_conditions
|
|
- refused
|
|
- withdrawn
|
|
success:
|
|
- approved
|
|
- approved_with_conditions
|
|
max_steps: 2
|
|
max_fields: 5
|
|
stage_words:
|
|
open: received
|
|
papers_missing: papers missing, clock stopped
|
|
papers_received: missing papers sent in
|
|
complete: complete, clock running
|
|
in_hearing: out to neighbours and agencies
|
|
hearing_over: hearing over
|
|
recommended: recommendation written
|
|
approved: approved
|
|
approved_with_conditions: approved with conditions
|
|
refused: refused
|
|
withdrawn: withdrawn
|
|
also_moved_by:
|
|
- head_of_section
|
|
- id: firm-application
|
|
who: An approved architect or engineering firm filing on behalf of an owner
|
|
wants: To file a building application for a client and see what is missing
|
|
enters: /approved_firms/firm-application
|
|
via: To file a building application for a client and see what is missing
|
|
lands_in: applications
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- papers_missing
|
|
- papers_received
|
|
- complete
|
|
- in_hearing
|
|
- hearing_over
|
|
- recommended
|
|
- approved
|
|
- approved_with_conditions
|
|
- refused
|
|
- withdrawn
|
|
done_when:
|
|
- approved
|
|
- approved_with_conditions
|
|
- refused
|
|
- withdrawn
|
|
success:
|
|
- approved
|
|
- approved_with_conditions
|
|
max_steps: 1
|
|
max_fields: 6
|
|
stage_words:
|
|
open: received
|
|
papers_missing: papers missing, clock stopped
|
|
papers_received: missing papers sent in
|
|
complete: complete, clock running
|
|
in_hearing: out to neighbours and agencies
|
|
hearing_over: hearing over
|
|
recommended: recommendation written
|
|
approved: approved
|
|
approved_with_conditions: approved with conditions
|
|
refused: refused
|
|
withdrawn: withdrawn
|
|
enters_as: approved_firms
|
|
also_moved_by:
|
|
- head_of_section
|
|
- id: exemption
|
|
who: An applicant whose plans break the zoning rules
|
|
wants: An exemption from the zoning rules, decided alongside their application
|
|
enters: /status/applications/[key]
|
|
via: An exemption from the zoning rules, decided alongside their application
|
|
lands_in: exemptions
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- county_asked
|
|
- county_heard
|
|
- granted
|
|
- refused
|
|
done_when:
|
|
- granted
|
|
- refused
|
|
success:
|
|
- granted
|
|
max_steps: 1
|
|
max_fields: 4
|
|
stage_words:
|
|
open: received
|
|
county_asked: county asked
|
|
county_heard: county has answered or its deadline has passed
|
|
granted: granted
|
|
refused: refused
|
|
also_moved_by:
|
|
- head_of_section
|
|
- id: objection
|
|
who: A neighbour who got a notice in the post and does not agree with what is planned next door
|
|
wants: To object to an application and have the objection answered in the decision
|
|
enters: /status/applications/[key]
|
|
via: To object to an application and have the objection answered in the decision
|
|
lands_in: objections
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- registered
|
|
- answered
|
|
- addressed
|
|
done_when:
|
|
- addressed
|
|
success:
|
|
- addressed
|
|
max_steps: 1
|
|
max_fields: 4
|
|
stage_words:
|
|
open: received
|
|
registered: registered on the case
|
|
answered: answered by the applicant
|
|
addressed: addressed in the decision
|
|
also_moved_by:
|
|
- approved_firms
|
|
- front_desk
|
|
- id: logged-objection
|
|
who: The front desk, when an objection comes in on paper or over the counter
|
|
wants: To put the objection on the right case straight away, instead of stapling it to a folder
|
|
enters: /front_desk/logged-objection
|
|
via: To put the objection on the right case straight away, instead of stapling it to a folder
|
|
lands_in: paper_objections
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- registered
|
|
- answered
|
|
- addressed
|
|
done_when:
|
|
- addressed
|
|
success:
|
|
- addressed
|
|
max_steps: 1
|
|
max_fields: 5
|
|
stage_words:
|
|
open: received
|
|
registered: registered on the case
|
|
answered: answered by the applicant
|
|
addressed: addressed in the decision
|
|
enters_as: front_desk
|
|
also_moved_by:
|
|
- approved_firms
|
|
- front_desk
|
|
- id: hearing-request
|
|
who: A case officer who is obliged to ask another authority about an application
|
|
wants: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
|
|
enters: /case_officers/hearing-request
|
|
via: To ask the road authority, the fire service, the heritage office or the county, and go on when the deadline has passed
|
|
lands_in: hearing_answers
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- answered
|
|
- no_answer
|
|
done_when:
|
|
- answered
|
|
- no_answer
|
|
success:
|
|
- answered
|
|
max_steps: 1
|
|
max_fields: 4
|
|
stage_words:
|
|
open: asked
|
|
answered: answered
|
|
no_answer: deadline passed without an answer
|
|
enters_as: case_officers
|
|
also_moved_by:
|
|
- agencies
|
|
- id: appeal
|
|
who: Anyone with an interest in a decision, the applicant or a neighbour
|
|
wants: To appeal a decision we have made
|
|
enters: /status/applications/[key]
|
|
via: To appeal a decision we have made
|
|
lands_in: appeals
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- under_review
|
|
- decision_changed
|
|
- sent_to_board
|
|
- upheld
|
|
- overturned
|
|
- dismissed
|
|
done_when:
|
|
- decision_changed
|
|
- upheld
|
|
- overturned
|
|
- dismissed
|
|
success:
|
|
- decision_changed
|
|
- upheld
|
|
- overturned
|
|
max_steps: 1
|
|
max_fields: 4
|
|
stage_words:
|
|
open: received
|
|
under_review: we are going through it ourselves
|
|
decision_changed: we changed our own decision
|
|
sent_to_board: sent to the appeals board
|
|
upheld: decision upheld by the board
|
|
overturned: decision overturned by the board
|
|
dismissed: dismissed
|
|
also_moved_by:
|
|
- appeals_board
|
|
- head_of_section
|
|
- id: illegal-building-report
|
|
who: Someone who sees something going up behind their fence without permission
|
|
wants: To tell us, so that we go and look
|
|
enters: /
|
|
via: To tell us, so that we go and look
|
|
lands_in: illegal_building
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- inspected
|
|
- owner_written_to
|
|
- explained
|
|
- fined
|
|
- applied_for
|
|
- taken_down
|
|
- nothing_illegal
|
|
done_when:
|
|
- applied_for
|
|
- taken_down
|
|
- nothing_illegal
|
|
success:
|
|
- applied_for
|
|
- taken_down
|
|
max_steps: 1
|
|
max_fields: 3
|
|
stage_words:
|
|
open: reported
|
|
inspected: we have been and looked
|
|
owner_written_to: owner written to
|
|
explained: owner has explained
|
|
fined: weekly fine running
|
|
applied_for: applied for properly
|
|
taken_down: taken down
|
|
nothing_illegal: nothing illegal found
|
|
also_moved_by:
|
|
- head_of_section
|
|
- inspectors
|
|
- id: logged-report
|
|
who: The front desk, when someone rings or comes in about building without permission
|
|
wants: To log the report so an inspector goes and looks
|
|
enters: /front_desk/logged-report
|
|
via: To log the report so an inspector goes and looks
|
|
lands_in: illegal_building
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- inspected
|
|
- owner_written_to
|
|
- explained
|
|
- fined
|
|
- applied_for
|
|
- taken_down
|
|
- nothing_illegal
|
|
done_when:
|
|
- applied_for
|
|
- taken_down
|
|
- nothing_illegal
|
|
success:
|
|
- applied_for
|
|
- taken_down
|
|
max_steps: 1
|
|
max_fields: 3
|
|
stage_words:
|
|
open: reported
|
|
inspected: we have been and looked
|
|
owner_written_to: owner written to
|
|
explained: owner has explained
|
|
fined: weekly fine running
|
|
applied_for: applied for properly
|
|
taken_down: taken down
|
|
nothing_illegal: nothing illegal found
|
|
enters_as: front_desk
|
|
also_moved_by:
|
|
- head_of_section
|
|
- inspectors
|
|
- id: inspection
|
|
who: An inspector on site, writing on a phone in a cold wind
|
|
wants: To write up what was found on a case and set a date for what must be put right
|
|
enters: /inspectors/inspection
|
|
via: To write up what was found on a case and set a date for what must be put right
|
|
lands_in: inspections
|
|
handled_by: inspectors
|
|
stages:
|
|
- open
|
|
- to_put_right
|
|
- as_approved
|
|
done_when:
|
|
- as_approved
|
|
success:
|
|
- as_approved
|
|
max_steps: 1
|
|
max_fields: 3
|
|
stage_words:
|
|
open: inspected
|
|
to_put_right: to be put right, then we go back
|
|
as_approved: as approved
|
|
enters_as: inspectors
|
|
- id: completion-certificate
|
|
who: An approved firm whose work on a case is done
|
|
wants: A completion certificate for the finished work
|
|
enters: /approved_firms/completion-certificate
|
|
via: A completion certificate for the finished work
|
|
lands_in: completion_certificates
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- checked
|
|
- issued
|
|
- refused
|
|
done_when:
|
|
- issued
|
|
- refused
|
|
success:
|
|
- issued
|
|
max_steps: 1
|
|
max_fields: 5
|
|
stage_words:
|
|
open: asked for
|
|
checked: inspections and outstanding work checked
|
|
issued: certificate signed
|
|
refused: refused
|
|
enters_as: approved_firms
|
|
also_moved_by:
|
|
- head_of_section
|
|
- id: temporary-permission
|
|
who: An approved firm whose client wants to move in before everything is done
|
|
wants: A temporary permission to use the building
|
|
enters: /approved_firms/temporary-permission
|
|
via: A temporary permission to use the building
|
|
lands_in: temporary_permissions
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- checked
|
|
- issued
|
|
- refused
|
|
done_when:
|
|
- issued
|
|
- refused
|
|
success:
|
|
- issued
|
|
max_steps: 1
|
|
max_fields: 6
|
|
stage_words:
|
|
open: asked for
|
|
checked: inspections and outstanding work checked
|
|
issued: temporary permission signed
|
|
refused: refused
|
|
enters_as: approved_firms
|
|
also_moved_by:
|
|
- head_of_section
|
|
- id: firm-approval
|
|
who: An architect or engineering firm that wants to file applications for owners
|
|
wants: To be approved by us and put on the list of firms that may file
|
|
enters: /
|
|
via: Firm
|
|
lands_in: approved_firm_requests
|
|
handled_by: case_officers
|
|
stages:
|
|
- open
|
|
- checked
|
|
- listed
|
|
- refused
|
|
done_when:
|
|
- listed
|
|
- refused
|
|
success:
|
|
- listed
|
|
max_steps: 2
|
|
max_fields: 6
|
|
stage_words:
|
|
open: received
|
|
checked: registration, insurance and qualifications checked
|
|
listed: on the list
|
|
refused: refused
|
|
also_moved_by:
|
|
- head_of_section
|
|
personas:
|
|
- id: garage-owner
|
|
need: pre-application-meeting
|
|
text: We want to put a double garage where the old shed is. Before I pay an architect I'd like to know whether you'll even allow it, because the neighbour says it's too close to the road.
|
|
- id: shop-to-flats
|
|
need: pre-application-meeting
|
|
text: I own the old grocery on Torget and want to make four flats out of it. There are a lot of questions - parking, fire, the facade is listed. Can we sit down with someone?
|
|
- id: firm-files-extension
|
|
need: firm-application
|
|
text: We are the responsible applicant for an extension at Bjorkeveien 14. Drawings, site plan and the neighbour notices are all ready. We file maybe forty of these a year.
|
|
- id: owner-small-window
|
|
need: application
|
|
text: I want to put a dormer window in my roof. The man at the counter said I have to apply even though it's small.
|
|
- id: missing-drawings
|
|
need: firm-application
|
|
text: You wrote that our section drawing is missing and the case is on hold. I've got it here now, where do I send it so the clock starts again?
|
|
- id: too-close-to-boundary
|
|
need: exemption
|
|
text: The garage ends up one and a half metres from the boundary and the plan says four. We are asking you to allow it anyway - the ground falls away steeply everywhere else on the plot.
|
|
- id: neighbour-view
|
|
need: objection
|
|
text: I got a notice about the extension at number 14. It takes the afternoon sun off my entire terrace and I want that on the record before you decide anything.
|
|
- id: neighbour-parking
|
|
need: objection
|
|
text: The flats they want to build in the old grocery have four parking places for four flats and everyone here already parks on the street. I object.
|
|
- id: road-authority
|
|
need: hearing-request
|
|
text: 'Regarding your case 2026/418: the access onto the county road is within the sight line and we cannot accept it as drawn. Our formal reply is attached.'
|
|
- id: fire-service
|
|
need: hearing-request
|
|
text: We have looked at the conversion on Torget. We have no objection provided the stairwell is upgraded. Reference your case 2026/501.
|
|
- id: refused-applicant
|
|
need: appeal
|
|
text: You refused our exemption on the ninth. We don't accept the reasoning - you've allowed the same thing twice in the same street. We're appealing.
|
|
- id: neighbour-appeals
|
|
need: appeal
|
|
text: You approved the extension next door even though I objected. I'm appealing the decision. What do I need to send?
|
|
- id: board-member
|
|
need: appeal
|
|
text: I sit on the appeals board. I need the case, our own decision, and what the neighbours wrote, before Tuesday.
|
|
- id: inspector-on-roof
|
|
need: inspection
|
|
text: I'm up on the scaffold at Bjorkeveien. The fire wall isn't built to the drawing at all. I've got gloves on and it's blowing. I want this logged before I climb down.
|
|
- id: inspector-all-good
|
|
need: inspection
|
|
text: Been out at Torget. Everything is as approved. Nothing to report but I have to record that I was there.
|
|
- id: firm-wants-certificate
|
|
need: completion-certificate
|
|
text: The work at Bjorkeveien 14 is finished and inspected. We're asking for the completion certificate so the owners can get their mortgage released.
|
|
- id: wants-to-move-in
|
|
need: temporary-permission
|
|
text: The house is done apart from the outside steps, which we can't pour until spring. The family has sold their flat. Can we get a temporary permission to move in?
|
|
- id: something-behind-fence
|
|
need: illegal-building-report
|
|
text: There's a large structure going up behind the fence at Solbakken 7. Nobody has had a notice about it and it's been going on for two weeks.
|
|
- id: owner-explains
|
|
need: illegal-building-report
|
|
text: I got your letter about the terrace. I genuinely did not know it needed an application, it's been there since we moved in. What happens now?
|
|
- id: new-firm
|
|
need: firm-approval
|
|
text: We are a three-person architecture firm that has just started. We want to be approved so we can file applications for our clients in your municipality.
|
|
- id: firm-insurance-lapsed
|
|
need: firm-approval
|
|
text: You wrote that our liability insurance certificate has expired. We have renewed it, here it is.
|
|
- id: counter-phone-call
|
|
need: log-counter-enquiry
|
|
text: A woman rang about the case behind her house. Wants to know where it stands. I'm at the counter and there's a queue - I need to write it down and send it to whoever has that case.
|
|
- id: where-is-my-case
|
|
need: case-status-enquiry
|
|
text: I sent in my application five weeks ago and I've heard nothing. Is anyone looking at it? Is it in the six weeks with the neighbours or is it waiting on me?
|