The mails, worded: what happened and what you can do, in a few lines

Co-Authored-By: Claude Fable 5.1 <noreply@anthropic.com>

aggregates.yaml

@@ -28,37 +28,22 @@ aggregates:
     declined:
       event: declined
       mail:
-        body: |-
+        body: We've read your message and decided this isn't something we can take on as custodians. If you think we've missed something, write back and tell us.
-          Hello {name},
+        subject: On your message to the custodians
-
-          What you sent about an answer from a custodian, and action where the network keeps something it should not is now declined.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Declined'
         to: submitter
     in_dialogue:
       event: in_dialogue
     open:
       event: received
       mail:
-        body: |-
+        body: Your message reached the custodians of the first node. We read everything that comes in - expect a real reply, not an autoresponder.
-          Hello {name},
+        subject: We have your message
-
-          We have received what you sent about an answer from a custodian, and action where the network keeps something it should not.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Open'
         to: submitter
     resolved:
       event: resolved
       mail:
-        body: |-
+        body: This is resolved. Here's what we found and what we did about it - write back if it isn't settled from where you sit.
-          Hello {name},
+        subject: Your case is resolved
-
-          What you sent about an answer from a custodian, and action where the network keeps something it should not is now resolved.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Resolved'
         to: submitter
   transitions:
     in_dialogue:
@@ -101,37 +86,23 @@ aggregates:
     accepted:
       event: accepted
       mail:
-        body: |-
+        body: We want to take this on. Next we'll be in touch to talk through scope, timing and how we'll work together.
-          Hello {name},
+        subject: We'd like to take this on
-
-          What you sent about a considered reply to a brief, from people who read the whole thing is now accepted.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Accepted'
         to: submitter
     declined:
       event: declined
       mail:
-        body: |-
+        body: We've read your brief and this isn't one we're taking on. It isn't a judgment on the problem - just not a fit for us right now.
-          Hello {name},
+        subject: On your brief
-
-          What you sent about a considered reply to a brief, from people who read the whole thing is now declined.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Declined'
         to: submitter
     open:
       event: submitted
       mail:
         body: |-
-          Hello {name},
+          Your brief is in front of us. We read the whole thing before we reply, so it may take a few days - you'll hear from us either way.
-
-          We have received what you sent about a considered reply to a brief, from people who read the whole thing.
 
           What you can do next: {site}/decide/commission?chain={chain}&email={email}
-
+        subject: We have your brief
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Open'
         to: submitter
   transitions:
     open:
@@ -155,46 +126,26 @@ aggregates:
     approved:
       event: approved
       mail:
-        body: |-
+        body: Your draft is approved and on its way. We built it from your own words - have a look when it's ready and tell us what to change.
-          Hello,
+        subject: Your draft is approved
-
-          What you sent about a first draft of a site for their own roles, built from their own words and approved by a person first is now approved.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Approved'
         to: submitter
     declined:
       event: declined
       mail:
-        body: |-
+        body: We've decided not to build this draft. If the situation changes, get back in touch and we'll take another look.
-          Hello,
+        subject: On your draft
-
-          What you sent about a first draft of a site for their own roles, built from their own words and approved by a person first is now declined.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Declined'
         to: submitter
     open:
       event: received
       mail:
-        body: |-
+        body: We have what you sent. A person will read it and build your draft, or tell you why not - you'll hear from us either way.
-          Hello,
+        subject: We're looking at your draft
-
-          We have received what you sent about a first draft of a site for their own roles, built from their own words and approved by a person first.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Open'
         to: submitter
     previewed:
       event: previewed
       mail:
-        body: |-
+        body: Your draft is ready to look at. It's built from your own words - the link below takes you straight to it.
-          Hello,
+        subject: Your draft is ready to view
-
-          What you sent about a first draft of a site for their own roles, built from their own words and approved by a person first is now previewed.
-
-          Bendik Aagaard Lynghaug at bl@uhhm.no
-        subject: 'UHHM: Previewed'
         to: submitter
   transitions:
     approved: