Voice: join the narrative, don't bucket people into roles
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
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co-authored by
Claude Sonnet 5
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@@ -132,12 +132,13 @@ The rules every page here follows:
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the feature's name and description state the reason ("the reply is
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the feature's name and description state the reason ("the reply is
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personal — it needs an address"), and labels are nouns, not
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personal — it needs an address"), and labels are nouns, not
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questions.
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questions.
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- **Don't assume the visitor's role.** A concern that only speaks to
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- **Don't bucket people into roles.** We join the visitor's narrative
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some visitors gets its own question page; the question nav (every
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in the simplest way: statements they can get behind and information
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page's footer) surfaces all questions the current visitor qualifies
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that gives them an answer — not segments to self-select into. The
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for, so nothing depends on front-page space. Post-submission pages
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question nav (every page's footer) surfaces all questions the
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carry `followup: true` and only join the nav once the visitor holds
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current visitor qualifies for, so nothing depends on front-page
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an answer chain.
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space; post-submission pages carry `followup: true` and only join
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the nav once the visitor holds an answer chain.
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## Schema quick reference
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## Schema quick reference
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