Readability is counted (LIX), not judged. Understanding is three
yes-or-no questions per persona, with a gutted twin of every page as
the control: an instrument that still says yes to "Option 1, Option 2"
is not measuring the page. Friendliness is a preference between two
versions shown in both orders; a pick that flips with the order counts
as no preference. Page load (options offered, required fields in the
step) flags a page that should be split into a further question or
have fields moved to a later stage.
First run on the generated contractor site, qwen3:8b as the visitor:
control passed on every need; "what happens next" was 0/2 everywhere
and 2/2 everywhere once the page said who reads it and when (LIX 28 to
30); an official-voice control reads LIX 63 against 27. Friendliness
mostly came back "no preference" at two personas per need: directionally
right (never preferred the cold version), too thin to rely on.
Co-Authored-By: Claude Fable 5.1 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01L4jrCgLiKKHAEFuZUJjckH
