portal/runs/contractor-2026-09-21/simulation/a-open-quoted/cases.jsonl

{"persona":"housing-board-cracks","need":"survey-enquiry","run":0,"target":"won","record":{"address":"1200 Maple Avenue, Unit 4B, Springfield","email":"alex.ramirez@email.com","follow_up_1":{"answered":"This is the first time a quote is being requested.","asked":"Has Nordvik Bygg already provided a formal quote for this specific issue, or is this the first time a quote is being requested?"},"follow_up_2":{"answered":"This is the first time a quote is being requested.","asked":"Has Nordvik Bygg already provided a formal quote for this specific issue, or is this the first time a quote is being requested?"},"name":"Alex Ramirez","problem":"There are cracks running up the outside wall of our building. None of us know if it's serious. We just want someone qualified to come look at it and tell us what we're dealing with."},"states":["open","quoted","won"],"pressed":["open -> Quote sent","quoted -> Won"],"touches":4,"ask_backs":[{"state":"open","button":"Quote sent","question":"Has Nordvik Bygg already provided a formal quote for this specific issue, or is this the first time a quote is being requested?","answerable":false},{"state":"quoted","button":"Won","question":"Has Nordvik Bygg already provided a formal quote for this specific issue, or is this the first time a quote is being requested?","answerable":false}],"outcome":{"outcome":"finished","detail":"won"}}
{"persona":"housing-board-cracks","need":"survey-enquiry","run":1,"target":"lost","record":{"address":"Our building, but I don't know the exact address","follow_up_1":{"answered":"I don't have it.","asked":"What is the exact address of the building?"},"name":"Anon","problem":"Cracks running up the outside wall. Don't know if serious."},"states":["open","lost"],"pressed":["open -> Not for us"],"touches":2,"ask_backs":[{"state":"open","button":"Not for us","question":"What is the exact address of the building?","answerable":false}],"outcome":{"outcome":"finished","detail":"lost"}}
{"persona":"housing-board-cracks","need":"survey-enquiry","run":2,"target":"won","record":{"address":"12 Maple Avenue, Apt 3B, Springfield","email":"mia.torres@email.com","follow_up_1":{"answered":"No, I haven't received a quote or price estimate from Nordvik Bygg yet. I'm just hoping someone can come take a look and tell us what's going on first.","asked":"Have you already received a quote or price estimate from Nordvik Bygg for this assessment?"},"follow_up_2":{"answered":"No, we've never had a Nordvik Bygg rep visit. We've been trying to get someone out here to look at the cracks for months.","asked":"Has a Nordvik Bygg representative already visited the site and provided a written assessment and cost estimate?"},"name":"Mia Torres","problem":"There are significant cracks running up the exterior wall of our building. The masonry appears to be deteriorating, and we are unsure if this indicates structural failure or something less serious. We need a qualified professional to assess the cause and provide a report on the severity and necessary repairs."},"states":["open","quoted","won"],"pressed":["open -> Quote sent","quoted -> Won"],"touches":4,"ask_backs":[{"state":"open","button":"Quote sent","question":"Have you already received a quote or price estimate from Nordvik Bygg for this assessment?","answerable":false},{"state":"quoted","button":"Won","question":"Has a Nordvik Bygg representative already visited the site and provided a written assessment and cost estimate?","answerable":true}],"outcome":{"outcome":"finished","detail":"won"}}
{"persona":"homeowner-leaking-roof","need":"survey-enquiry","run":0,"target":"won","record":{"address":"1234 Pine Street, Apartment 5B, Atlanta, GA 30309","email":"spike@southernliving.com","follow_up_1":{"answered":"No, this is the first time anyone has inspected it.","asked":"Has Nordvik Bygg already inspected this property before, or is this the first time?"},"follow_up_2":{"answered":"No, this is the first time anyone has been called out to look at it.","asked":"Can you please confirm if Nordvik Bygg has already inspected this property before, or is this the first time?"},"name":"Water's coming through the ceiling every time it rains. I don't know if it's the roof or something else, I just want someone to come out and have a look before it gets worse.","problem":"Water is leaking through the ceiling every time it rains. I'm not sure if it's the roof or something else. Need someone to inspect it before the damage gets worse."},"states":["open","quoted","won"],"pressed":["open -> Quote sent","quoted -> Won"],"touches":4,"ask_backs":[{"state":"open","button":"Quote sent","question":"Has Nordvik Bygg already inspected this property before, or is this the first time?","answerable":false},{"state":"quoted","button":"Won","question":"Can you please confirm if Nordvik Bygg has already inspected this property before, or is this the first time?","answerable":false}],"outcome":{"outcome":"finished","detail":"won"}}
{"persona":"homeowner-leaking-roof","need":"survey-enquiry","run":1,"target":"lost","record":{"address":"Unknown address","email":"unknown@domain.com","follow_up_1":{"answered":"I don't have that info.","asked":"What is the address of the building?"},"name":"Water's coming through the ceiling every time it rains. I don't know if it's the roof or something else, I just want someone to come out and have a look before it gets worse.","problem":"Water leaking through ceiling during rain. Need inspection to determine if roof or other issue."},"states":["open","lost"],"pressed":["open -> Not for us"],"touches":2,"ask_backs":[{"state":"open","button":"Not for us","question":"What is the address of the building?","answerable":false}],"outcome":{"outcome":"finished","detail":"lost"}}
{"persona":"homeowner-leaking-roof","need":"survey-enquiry","run":2,"target":"won","record":{"address":"37 Orchard Lane, Apartment 4B, Southhill","email":"not_sharing@protonmail.com","follow_up_1":{"answered":"The building is occupied. I live here, so there's always someone around when the rain starts.","asked":"Is the building currently occupied or vacant?"},"follow_up_2":{"answered":"I don't know. I'm not there all the time, and the landlord never told me. I just know the water comes down whenever it rains, and I'm tired of buckets.","asked":"Is the building currently occupied or vacant?"},"name":"Water's coming through the ceiling every time it rains. I don't know if it's the roof or something else, I just want someone to come out and have a look before it gets worse.","problem":"Water's coming through the ceiling every time it rains. I don't know if it's the roof or something else, I just want someone to come out and have a look before it gets worse."},"states":["open","quoted","won"],"pressed":["open -> Quote sent","quoted -> Won"],"touches":4,"ask_backs":[{"state":"open","button":"Quote sent","question":"Is the building currently occupied or vacant?","answerable":true},{"state":"quoted","button":"Won","question":"Is the building currently occupied or vacant?","answerable":false}],"outcome":{"outcome":"finished","detail":"won"}}
{"persona":"homeowner-extension","need":"build-price-enquiry","run":0,"target":"won","record":{"address":"42 Maple Street, Unit 3B, Portland, OR 97201","email":"sarah.chen@email.com","follow_up_1":{"answered":"I don't know if a site visit has been performed, but it's a necessary step to verify existing conditions and structural feasibility before drawing up plans.","asked":"Has a site visit been performed to verify the existing conditions and structural feasibility of the proposed addition?"},"follow_up_2":{"answered":"We require a site visit to verify existing conditions and structural feasibility before any design or cost estimation can proceed.","asked":"Has a site visit been performed to verify the existing conditions and structural feasibility of the proposed addition?"},"name":"Sarah Chen","project":"Addition of a 24' x 16' room above the existing garage. Two-story design with dormer windows. Open floor plan living area with master suite. Budget range: $250,000 - $350,000. Current garage to be converted to workshop/storage.","timeframe":"Within a year"},"states":["open","quoted","won"],"pressed":["open -> Quote sent","quoted -> Won"],"touches":4,"ask_backs":[{"state":"open","button":"Quote sent","question":"Has a site visit been performed to verify the existing conditions and structural feasibility of the proposed addition?","answerable":false},{"state":"quoted","button":"Won","question":"Has a site visit been performed to verify the existing conditions and structural feasibility of the proposed addition?","answerable":false}],"outcome":{"outcome":"finished","detail":"won"}}
{"persona":"homeowner-extension","need":"build-price-enquiry","run":1,"target":"lost","record":{"address":"123 Maple St, Anytown","email":"quickquote@example.com","follow_up_1":{"answered":"Yes, we still want to do it.","asked":"Is this project still a possibility, or have you already decided not to proceed?"},"name":"Quick Quote Bot","project":"Room addition above garage","timeframe":"Just exploring"},"states":["open","lost"],"pressed":["open -> Not for us"],"touches":2,"ask_backs":[{"state":"open","button":"Not for us","question":"Is this project still a possibility, or have you already decided not to proceed?","answerable":true}],"outcome":{"outcome":"finished","detail":"lost"}}
{"persona":"homeowner-extension","need":"build-price-enquiry","run":2,"target":"won","record":{"address":"123 Maple Street, Anytown, State, 12345","email":"jane.smith@email.com","follow_up_1":{"answered":"No, I'm a new client inquiry and haven't received any quote from you yet.","asked":"Can you confirm that the quote has been prepared and sent to Jane Smith?"},"follow_up_2":{"answered":"I don't know. I haven't prepared or sent a quote to Jane Smith, and I have no idea who she is.","asked":"Can you confirm that the quote has been prepared and sent to Jane Smith?"},"name":"Jane Smith","project":"Addition of a 20'x24' room above existing single-car garage. Client has conceptual sketches but requires full architectural drawings, municipal permit set, and cost estimation for structural and MEP integration.","timeframe":"Within a year"},"states":["open","quoted","won"],"pressed":["open -> Quote sent","quoted -> Won"],"touches":4,"ask_backs":[{"state":"open","button":"Quote sent","question":"Can you confirm that the quote has been prepared and sent to Jane Smith?","answerable":false},{"state":"quoted","button":"Won","question":"Can you confirm that the quote has been prepared and sent to Jane Smith?","answerable":true}],"outcome":{"outcome":"finished","detail":"won"}}
{"persona":"owner-basement-conversion","need":"build-price-enquiry","run":0,"target":"won","record":{"address":"123 Maple Street, Apt 4B, Cityville, CA 90210","email":"info@basementflat.arch","follow_up_1":{"answered":"No, I haven't visited the site yet. I'll need to see the space in person before I can give you accurate drawings, permits, or pricing.","asked":"Has a site visit been conducted to verify the current condition of the basement and confirm the proposed layout is feasible?"},"follow_up_2":{"answered":"No site visit has been conducted yet.","asked":"Can you please confirm that a site visit has been conducted to verify the current condition of the basement?"},"name":"I. Architect","project":"Conversion of basement into a residential flat with separate entrance, kitchenette, bathroom, and bedroom. Requires architectural drawings, planning permit application, and detailed cost estimate for client approval prior to commencement.","timeframe":"Within a year"},"states":["open","quoted","won"],"pressed":["open -> Quote sent","quoted -> Won"],"touches":4,"ask_backs":[{"state":"open","button":"Quote sent","question":"Has a site visit been conducted to verify the current condition of the basement and confirm the proposed layout is feasible?","answerable":false},{"state":"quoted","button":"Won","question":"Can you please confirm that a site visit has been conducted to verify the current condition of the basement?","answerable":false}],"outcome":{"outcome":"finished","detail":"won"}}
{"persona":"owner-basement-conversion","need":"build-price-enquiry","run":1,"target":"lost","record":{"address":"123 Basement Lane","email":"me@basement.com","follow_up_1":{"answered":"Still exploring. Let's get the ball rolling.","asked":"Has your project moved forward, or would you still like to explore options?"},"name":"Me","project":"Convert basement into a flat","timeframe":"Just exploring"},"states":["open","lost"],"pressed":["open -> Not for us"],"touches":2,"ask_backs":[{"state":"open","button":"Not for us","question":"Has your project moved forward, or would you still like to explore options?","answerable":true}],"outcome":{"outcome":"finished","detail":"lost"}}
{"persona":"owner-basement-conversion","need":"build-price-enquiry","run":2,"target":"won","record":{"address":"42 Maple Crescent, Basingstoke, RG24 9JX","email":"sarah.jenkins@email.com","follow_up_1":{"answered":"No, I haven't had a site visit yet. I'm waiting to get the project started properly.","asked":"Has a site visit been conducted to verify the existing conditions of the basement and the feasibility of the conversion?"},"follow_up_2":{"answered":"No, I haven't had a site visit yet. The plans I'm working from are based on the original building drawings and a quick look around, but I need someone to actually measure the space, check the ceiling height, and look at the services before I can give you proper drawings or a fixed price.","asked":"Has a site visit been conducted to verify the existing conditions of the basement and the feasibility of the conversion?"},"name":"Sarah Jenkins","project":"Convert existing basement into a one-bedroom flat with kitchenette, bathroom, and living area. Requires full architectural drawings, building regulation approval, and planning permission. Need detailed cost breakdown for structural work, MEP services, and finishes.","timeframe":"Within a year"},"states":["open","quoted","won"],"pressed":["open -> Quote sent","quoted -> Won"],"touches":4,"ask_backs":[{"state":"open","button":"Quote sent","question":"Has a site visit been conducted to verify the existing conditions of the basement and the feasibility of the conversion?","answerable":false},{"state":"quoted","button":"Won","question":"Has a site visit been conducted to verify the existing conditions of the basement and the feasibility of the conversion?","answerable":true}],"outcome":{"outcome":"finished","detail":"won"}}
{"persona":"electrician-more-work","need":"subcontractor-application","run":0,"target":"approved","record":{"company_name":"We're a small electrical firm","contact_email":"contact@weareaelectricalfirm.com","follow_up_1":{"answered":"We don't have a company registration number.","asked":"What is your company registration number?"},"insurance":"We have current public liability cover","registration_number":"We are registered but number not to hand right now","trade":"Electrical","trade_approval":""},"states":["open","approved"],"pressed":["open -> Approve"],"touches":2,"ask_backs":[{"state":"open","button":"Approve","question":"What is your company registration number?","answerable":false}],"outcome":{"outcome":"finished","detail":"approved"}}
{"persona":"electrician-more-work","need":"subcontractor-application","run":1,"target":"declined","record":{"company_name":"We're a small electrical firm and we'd like to pick up more building work. We're registered and insured, just need to know who to talk to about getting on your books.","contact_email":"email@example.com","follow_up_1":{"answered":"I don't know what you're talking about.","asked":"What is your company registration number and insurance provider details?"},"insurance":"Registered and insured, just need to know who to talk to about getting on your books.","registration_number":"Registered and insured, just need to know who to talk to about getting on your books.","trade":"Electrical","trade_approval":""},"states":["open","declined"],"pressed":["open -> Decline"],"touches":2,"ask_backs":[{"state":"open","button":"Decline","question":"What is your company registration number and insurance provider details?","answerable":false}],"outcome":{"outcome":"finished","detail":"declined"}}
{"persona":"electrician-more-work","need":"subcontractor-application","run":2,"target":"approved","record":{"company_name":"C&W Electrical Services Ltd","contact_email":"info@cwelectricalservices.co.uk","follow_up_1":{"answered":"Yes, we have submitted all required insurance certificates and signed the standard subcontractor agreement. We're ready to go.","asked":"Has the company submitted the required insurance certificates and signed the standard subcontractor agreement?"},"insurance":"Public liability insurance held with Hiscox policy number HL-987654, cover limit £2,000,000. Electrical indemnity insurance with Allianz policy number AL-345321, cover limit £1,000,000.","registration_number":"OC345678","trade":"Electrical","trade_approval":"NICEIC approved contractor since 2015"},"states":["open","approved"],"pressed":["open -> Approve"],"touches":2,"ask_backs":[{"state":"open","button":"Approve","question":"Has the company submitted the required insurance certificates and signed the standard subcontractor agreement?","answerable":true}],"outcome":{"outcome":"finished","detail":"approved"}}
{"persona":"scaffolding-firm","need":"subcontractor-application","run":0,"target":"approved","record":{"company_name":"QuickSet Scaffolding Ltd","contact_email":"admin@quickset-scaffold.co.uk","follow_up_1":{"answered":"We are a scaffolding company, not a construction site with assigned operatives. We hire qualified scaffolders as needed, but we do not have CISRS cards for our own staff.","asked":"Do you have a valid and current CISRS card for the operatives assigned to Nordvik Bygg projects?"},"insurance":"Public Liability £5M / Employers Liability £10M","registration_number":"12345678","trade":"Scaffolding","trade_approval":"CISRS Registered - Ref: CIS/2024/001"},"states":["open","approved"],"pressed":["open -> Approve"],"touches":2,"ask_backs":[{"state":"open","button":"Approve","question":"Do you have a valid and current CISRS card for the operatives assigned to Nordvik Bygg projects?","answerable":false}],"outcome":{"outcome":"finished","detail":"approved"}}
{"persona":"scaffolding-firm","need":"subcontractor-application","run":1,"target":"declined","record":{"company_name":"We put up and take down scaffolding for building sites.","contact_email":"contact@scaffoldingco.uk","follow_up_1":{"answered":"I don't have the registration number.","asked":"What is the company's registration number?"},"insurance":"We have public liability cover, policy number available on request.","registration_number":"Would prefer not to share this publicly.","trade":"Scaffolding"},"states":["open","declined"],"pressed":["open -> Decline"],"touches":2,"ask_backs":[{"state":"open","button":"Decline","question":"What is the company's registration number?","answerable":false}],"outcome":{"outcome":"finished","detail":"declined"}}
{"persona":"scaffolding-firm","need":"subcontractor-application","run":2,"target":"approved","record":{"company_name":"Rapid Response Scaffolding Ltd","contact_email":"admin@rapidresponse-scaffold.co.uk","follow_up_1":{"answered":"No, I'm just a person writing a message on your behalf. You'll need to check with the actual scaffolding company about their certifications.","asked":"Do you have a valid and current scaffolding-specific certification (e.g., PASMA, CISRS) or relevant trade accreditation for the work you perform?"},"insurance":"Public Liability £5M; Employers Liability £10M; Certificate current to 31/12/2025","registration_number":"OC327489","trade":"Scaffolding","trade_approval":"N/A"},"states":["open","approved"],"pressed":["open -> Approve"],"touches":2,"ask_backs":[{"state":"open","button":"Approve","question":"Do you have a valid and current scaffolding-specific certification (e.g., PASMA, CISRS) or relevant trade accreditation for the work you perform?","answerable":true}],"outcome":{"outcome":"finished","detail":"approved"}}
{"persona":"apprentice-asking","need":"job-application","run":0,"target":"hired","record":{"follow_up_1":{"answered":"206-555-0199","asked":"What is your phone number?"},"follow_up_2":{"answered":"I'm applying for an apprentice position.","asked":"Which specific carpentry role are you applying for (e.g., apprentice, journeyman, project lead)?"},"message":"I'm in my second year as an apprentice carpenter and looking for a firm that'll keep me on after the apprenticeship. Are you taking anyone on right now?","name":"Jordan","role":"Apprentice carpenter"},"states":["open","interviewing","hired"],"pressed":["open -> Invite to interview","interviewing -> Hire"],"touches":4,"ask_backs":[{"state":"open","button":"Invite to interview","question":"What is your phone number?","answerable":true},{"state":"interviewing","button":"Hire","question":"Which specific carpentry role are you applying for (e.g., apprentice, journeyman, project lead)?","answerable":true}],"outcome":{"outcome":"finished","detail":"hired"}}
{"persona":"apprentice-asking","need":"job-application","run":1,"target":"declined","record":{"email":"","follow_up_1":{"answered":"I don't know it.","asked":"What is your email address?"},"message":"I'm in my second year as an apprentice carpenter and looking for a firm that'll keep me on after.","name":"I'm in my second year as an apprentice carpenter and looking for a firm that'll keep me on after.","role":"Apprentice carpenter"},"states":["open","declined"],"pressed":["open -> Decline"],"touches":2,"ask_backs":[{"state":"open","button":"Decline","question":"What is your email address?","answerable":false}],"outcome":{"outcome":"finished","detail":"declined"}}
{"persona":"apprentice-asking","need":"job-application","run":2,"target":"hired","record":{"follow_up_1":{"answered":"it's me@email.com","asked":"What is your email address?"},"follow_up_2":{"answered":"I'm not taking anyone on right now. I'm finishing up a job and sorting out my own schedule for next season. I don't have the time to train a new apprentice while I'm trying to keep my own crew running. If you're serious, ask me again in a few months when things settle down.","asked":"Do you want to proceed with hiring this applicant?"},"message":"I'm currently in my second year of carpentry apprenticeship and looking for a firm that will take me on permanently after I complete my training. I have hands-on experience with framing, finish work, and tool maintenance, and I'm eager to find a workplace where I can grow long-term.","name":"I'm in my second year as an apprentice carpenter and looking for a firm that'll keep me on after.","role":"Apprentice carpenter"},"states":["open","interviewing","hired"],"pressed":["open -> Invite to interview","interviewing -> Hire"],"touches":4,"ask_backs":[{"state":"open","button":"Invite to interview","question":"What is your email address?","answerable":true},{"state":"interviewing","button":"Hire","question":"Do you want to proceed with hiring this applicant?","answerable":false}],"outcome":{"outcome":"finished","detail":"hired"}}
{"persona":"experienced-carpenter","need":"job-application","run":0,"target":"hired","record":{"email":"alex.miller@example.com","follow_up_1":{"answered":"925-555-0198","asked":"What is your phone number?"},"follow_up_2":{"answered":"I'm available on the 15th, but I need to know the start time. I have a morning job that day, so I can only make it in after 10 AM.","asked":"Can you come in for an interview on [Date]?"},"message":"Eight years experience specializing in older buildings. I have hand tools for precise joinery and familiarity with period materials. Available for site work.","name":"Alex Miller","role":"Carpenter"},"states":["open","interviewing","hired"],"pressed":["open -> Invite to interview","interviewing -> Hire"],"touches":4,"ask_backs":[{"state":"open","button":"Invite to interview","question":"What is your phone number?","answerable":true},{"state":"interviewing","button":"Hire","question":"Can you come in for an interview on [Date]?","answerable":true}],"outcome":{"outcome":"finished","detail":"hired"}}
{"persona":"experienced-carpenter","need":"job-application","run":1,"target":"declined","record":{"email":"eli.carpenter8@protonmail.com","message":"Eight years in older buildings. Prefer hand tools, lime mortar, and keeping things standing.","name":"Eli","role":"Carpenter"},"states":["open","declined"],"pressed":["open -> Decline"],"touches":1,"ask_backs":[],"outcome":{"outcome":"finished","detail":"declined"}}
{"persona":"experienced-carpenter","need":"job-application","run":2,"target":"hired","record":{"email":"james.miller@example.com","follow_up_1":{"answered":"I'm a carpenter, not a citizen. I just have a passport.","asked":"Do you have the legal right to work in the country where Nordvik Bygg operates?"},"message":"I'm James, an experienced carpenter with eight years specializing in older buildings. I have a strong background in structural restoration, period joinery, and working with reclaimed materials. I'm looking for a position where I can apply my skills to heritage projects and continue learning from experienced craftsmen.","name":"James Miller","role":"Carpenter"},"states":["open","interviewing","hired"],"pressed":["open -> Invite to interview","interviewing -> Hire"],"touches":3,"ask_backs":[{"state":"interviewing","button":"Hire","question":"Do you have the legal right to work in the country where Nordvik Bygg operates?","answerable":true}],"outcome":{"outcome":"finished","detail":"hired"}}
{"persona":"crew-loose-scaffold","need":"report-site-issue","run":0,"target":"closed","record":{"details":"Board feels loose under weight; gloves on, no time for detailed investigation","follow_up_1":{"answered":"First name's Mark, I'm a labourer on site. No time for faffing about.","asked":"What is your full name and role (e.g., employee or subcontractor) so I can assign the follow-up correctly?"},"follow_up_2":{"answered":"the crew member who flagged it","asked":"Which person marked this as fixed: the crew member who flagged it, or the subcontractor's worker?"},"issue_type":"Hazard","location":"Scaffold walkway near Zone 3"},"states":["open","in_hand","closed"],"pressed":["open -> Look into it","in_hand -> Mark fixed"],"touches":4,"ask_backs":[{"state":"open","button":"Look into it","question":"What is your full name and role (e.g., employee or subcontractor) so I can assign the follow-up correctly?","answerable":true},{"state":"in_hand","button":"Mark fixed","question":"Which person marked this as fixed: the crew member who flagged it, or the subcontractor's worker?","answerable":true}],"outcome":{"outcome":"finished","detail":"closed"}}
{"persona":"crew-loose-scaffold","need":"report-site-issue","run":1,"target":"closed","record":{"details":"Board feels loose under weight, gloves on, needs checking","follow_up_1":{"answered":"No, I was stepping on it.","asked":"Has a visual inspection of the scaffold board near main entrance been completed?"},"follow_up_2":{"answered":"No, I just noticed it.","asked":"Has a visual inspection of the scaffold board near main entrance been completed?"},"issue_type":"Hazard","location":"Scaffold board near main entrance"},"states":["open","in_hand","closed"],"pressed":["open -> Look into it","in_hand -> Mark fixed"],"touches":4,"ask_backs":[{"state":"open","button":"Look into it","question":"Has a visual inspection of the scaffold board near main entrance been completed?","answerable":false},{"state":"in_hand","button":"Mark fixed","question":"Has a visual inspection of the scaffold board near main entrance been completed?","answerable":false}],"outcome":{"outcome":"finished","detail":"closed"}}
{"persona":"crew-loose-scaffold","need":"report-site-issue","run":2,"target":"closed","record":{"details":"Scaffold board feels loose and unstable under foot. Gloves on, time limited. Board not sitting right, risk of slip or fall if stepped on. Flagging immediately to prevent injury.","follow_up_1":{"answered":"Scaffold bay 4, Level 3. The board is over the walkway. It's still in use, no cordon up yet. I just stepped on it and it dipped.","asked":"Can you confirm the exact location of the scaffold board issue? For example, which specific scaffold bay or level, and the current status of the area (e.g., is the scaffold still in use or has it been cordoned off)?"},"follow_up_2":{"answered":"Board is still up, no cordon up yet. I stepped on it to test it, wobbled a bit, then got off. Didn't tie it off or rope it off because I was in a rush and just wanted to warn the boss. Gonna go back with proper gear later to fix it for real.","asked":"Has the scaffold board been secured or removed, and has the area been cordoned off to prevent further use?"},"issue_type":"Hazard","location":"Scaffold area, near main entrance"},"states":["open","in_hand","closed"],"pressed":["open -> Look into it","in_hand -> Mark fixed"],"touches":4,"ask_backs":[{"state":"open","button":"Look into it","question":"Can you confirm the exact location of the scaffold board issue? For example, which specific scaffold bay or level, and the current status of the area (e.g., is the scaffold still in use or has it been cordoned off)?","answerable":true},{"state":"in_hand","button":"Mark fixed","question":"Has the scaffold board been secured or removed, and has the area been cordoned off to prevent further use?","answerable":true}],"outcome":{"outcome":"finished","detail":"closed"}}
{"persona":"subcontractor-wrong-delivery","need":"report-site-issue","run":0,"target":"closed","record":{"details":"Delivery this morning arrived with standard fiberglass batts instead of the specified mineral wool board. Packaging labels match the delivery note but not the structural drawings. Awaiting confirmation on whether to reject the shipment or hold for exchange.","follow_up_1":{"answered":"Counted 25 rolls of fiberglass batts against the spec for mineral wool. I only noticed because I cross-referenced the truck tag against the manifest before unloading.","asked":"What is the quantity of wrong materials delivered?"},"follow_up_2":{"answered":"Left on the truck. I haven't unloaded it yet, waiting for clarification before proceeding.","asked":"How has the wrong material been handled since delivery? (e.g., moved to quarantine, used in work, left in the storage area)"},"issue_type":"Wrong materials delivered","location":"Storage area, Zone B"},"states":["open","in_hand","closed"],"pressed":["open -> Look into it","in_hand -> Mark fixed"],"touches":4,"ask_backs":[{"state":"open","button":"Look into it","question":"What is the quantity of wrong materials delivered?","answerable":true},{"state":"in_hand","button":"Mark fixed","question":"How has the wrong material been handled since delivery? (e.g., moved to quarantine, used in work, left in the storage area)","answerable":true}],"outcome":{"outcome":"finished","detail":"closed"}}
{"persona":"subcontractor-wrong-delivery","need":"report-site-issue","run":1,"target":"closed","record":{"details":"Wrong type of insulation delivered this morning. Not what was on the drawings.","follow_up_1":{"answered":"No, the wrong insulation is still on site.","asked":"Has the wrong insulation been removed or replaced with the correct type?"},"issue_type":"Wrong materials delivered","location":"Main entrance staging area"},"states":["open","in_hand","closed"],"pressed":["open -> Look into it","in_hand -> Mark fixed"],"touches":3,"ask_backs":[{"state":"in_hand","button":"Mark fixed","question":"Has the wrong insulation been removed or replaced with the correct type?","answerable":false}],"outcome":{"outcome":"finished","detail":"closed"}}
{"persona":"subcontractor-wrong-delivery","need":"report-site-issue","run":2,"target":"closed","record":{"details":"The delivery arrived this morning. I was expecting the blue fiberglass batts shown on the project drawings, but the delivery contained mineral wool boards instead. The packaging was labeled for a different job number. I stopped the crew from offloading it. Someone needs to verify the correct material before it gets installed, as the R-value and fit are different from what's specified. I don't have the delivery ticket number handy, but the driver said it was a substitute from the supplier's stock.","follow_up_1":{"answered":"Yes, I have the delivery ticket number from the manifest on the pallet, but the supplier's contact details are just the generic office number on the invoice, not a specific representative. I can read the ticket number off the label if you need me to verify the substitution details.","asked":"Do you have the delivery ticket number or the supplier's contact details to verify the substitution?"},"follow_up_2":{"answered":"I don't have the delivery ticket or the label in front of me right now, so I can't read the number off the pallet. I need someone to physically check the pallet tag or look up the shipment record in the system to get that number and confirm what was actually delivered versus what was specified on the drawings.","asked":"Can you read the delivery ticket number from the label on the pallet to verify the substitution details?"},"issue_type":"Wrong materials delivered","location":"Warehouse staging area, Bay 4"},"states":["open","in_hand","closed"],"pressed":["open -> Look into it","in_hand -> Mark fixed"],"touches":4,"ask_backs":[{"state":"open","button":"Look into it","question":"Do you have the delivery ticket number or the supplier's contact details to verify the substitution?","answerable":true},{"state":"in_hand","button":"Mark fixed","question":"Can you read the delivery ticket number from the label on the pallet to verify the substitution details?","answerable":false}],"outcome":{"outcome":"finished","detail":"closed"}}