Bendik Aagaard Lynghaug
bedd306854
git-subtree-dir: vendor/trainer git-subtree-mainline:c7c2956e15git-subtree-split:a2a9f4edcf
500 lines
14 KiB
YAML
500 lines
14 KiB
YAML
needs:
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- id: pre-application-meeting
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who: someone with an idea for a building and no drawings yet
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wants: to hear what we will allow before paying an architect
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enters: /
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via: Want to build
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lands_in: meetings
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handled_by: case_officers
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stages:
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- open
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- scheduled
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- met
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- advised
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- cancelled
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done_when:
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- advised
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- cancelled
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success:
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- advised
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max_steps: 2
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max_fields: 5
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stage_words:
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open: open
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scheduled: scheduled
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met: we have met
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advised: written advice sent
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cancelled: cancelled
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also_moved_by:
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- front_desk
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- id: small-works-application
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who: an owner applying for something small enough to file themselves
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wants: permission to build it, and to know where the case stands
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enters: /
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via: Want to build
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lands_in: applications
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handled_by: case_officers
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stages:
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- open
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- incomplete
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- complete
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- on_hearing
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- recommended
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- approved
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- approved_with_conditions
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- refused
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- withdrawn
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done_when:
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- approved
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- approved_with_conditions
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- refused
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- withdrawn
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success:
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- approved
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- approved_with_conditions
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max_steps: 2
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max_fields: 6
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stage_words:
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open: open
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incomplete: papers missing
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complete: papers complete
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on_hearing: out to the neighbours and the agencies
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recommended: recommendation written
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approved: approved
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approved_with_conditions: approved on conditions
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refused: refused
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withdrawn: withdrawn
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also_moved_by:
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- section_head
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- id: exemption-request
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who: someone whose plans break a rule in the zoning map
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wants: to be allowed it anyway, with reasons on the record
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enters: /
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via: Want to build
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lands_in: exemptions
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handled_by: case_officers
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stages:
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- open
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- county_asked
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- county_answered
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- recommended
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- granted
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- denied
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- withdrawn
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done_when:
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- granted
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- denied
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- withdrawn
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success:
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- granted
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max_steps: 2
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max_fields: 4
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stage_words:
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open: open
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county_asked: with the county
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county_answered: the county has answered
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recommended: recommended
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granted: granted
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denied: denied
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withdrawn: withdrawn
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also_moved_by:
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- agencies
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- section_head
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- id: completion-request
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who: an owner or firm whose building work is finished
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wants: the certificate that lets the building be used
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enters: /
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via: Want to build
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lands_in: completions
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handled_by: case_officers
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stages:
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- open
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- checked
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- temporary_permission
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- certificate_issued
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- refused
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done_when:
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- certificate_issued
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- refused
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success:
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- certificate_issued
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max_steps: 2
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max_fields: 5
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stage_words:
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open: open
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checked: checked against the inspections
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temporary_permission: temporary permission to use
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certificate_issued: certificate issued
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refused: refused
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also_moved_by:
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- section_head
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- id: objection
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who: a neighbour who got a notice about what is planned next door
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wants: what they think on the record, and answered in the decision
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enters: /
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via: Building near me
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lands_in: objections
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handled_by: case_officers
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stages:
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- open
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- registered
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- answered_by_applicant
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- addressed
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- withdrawn
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done_when:
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- addressed
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- withdrawn
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success:
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- addressed
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max_steps: 2
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max_fields: 4
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stage_words:
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open: open
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registered: on the case file
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answered_by_applicant: the applicant has answered
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addressed: answered in the decision
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withdrawn: withdrawn
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also_moved_by:
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- approved_firms
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- id: case-status-enquiry
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who: someone waiting on a case and getting nothing back
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wants: to be told where it actually stands
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enters: /
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via: Building near me
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lands_in: enquiries
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handled_by: front_desk
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stages:
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- open
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- in_hand
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- answered
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done_when:
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- answered
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success:
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- answered
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max_steps: 2
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max_fields: 3
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stage_words:
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open: open
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in_hand: in hand
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answered: answered
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also_moved_by:
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- case_officers
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- id: illegal-building-report
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who: someone who can see building going up that nobody was told about
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wants: us to go and look, and to hear that we did
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enters: /
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via: Building near me
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lands_in: illegal_building
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handled_by: inspectors
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stages:
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- open
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- inspected
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- owner_asked
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- explained
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- resolved
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- fined
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- dropped
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done_when:
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- resolved
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- fined
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- dropped
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success:
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- resolved
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- dropped
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max_steps: 2
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max_fields: 3
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stage_words:
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open: open
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inspected: inspected
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owner_asked: the owner has been written to
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explained: the owner has answered
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resolved: resolved
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fined: fined
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dropped: nothing to pursue
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also_moved_by:
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- case_officers
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- section_head
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- id: appeal
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who: anyone with an interest who will not accept a decision of ours
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wants: the decision looked at again, by us and then by the board
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enters: /
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via: After a decision
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lands_in: appeals
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handled_by: case_officers
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stages:
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- open
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- reconsidered
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- changed_by_us
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- before_the_board
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- upheld
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- overturned
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- withdrawn
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done_when:
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- changed_by_us
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- upheld
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- overturned
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- withdrawn
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success:
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- changed_by_us
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- upheld
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max_steps: 2
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max_fields: 5
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stage_words:
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open: open
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reconsidered: we are looking at it again
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changed_by_us: we changed our own decision
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before_the_board: with the appeals board
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upheld: the board kept our decision
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overturned: the board overturned us
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withdrawn: withdrawn
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also_moved_by:
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- appeals_board
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- section_head
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- id: firm-approval
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who: an architect or engineering firm that files for its clients
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wants: to be on the list, and then to file without asking again
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enters: /
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via: Work as a firm
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lands_in: firms
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handled_by: case_officers
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stages:
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- open
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- papers_missing
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- checked
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- approved
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- declined
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done_when:
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- approved
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- declined
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success:
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- approved
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max_steps: 2
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max_fields: 6
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stage_words:
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open: open
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papers_missing: waiting on papers
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checked: papers checked
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approved: approved
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declined: declined
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also_moved_by:
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- section_head
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- id: permit-application
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who: an approved firm filing on behalf of an owner
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wants: a decision inside twelve weeks, and to know when the clock stops
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enters: /approved_firms/permit-application
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via: a decision inside twelve weeks, and to know when the clock stops
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lands_in: applications
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handled_by: case_officers
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stages:
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- open
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- incomplete
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- complete
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- on_hearing
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- recommended
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- approved
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- approved_with_conditions
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- refused
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- withdrawn
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done_when:
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- approved
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- approved_with_conditions
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- refused
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- withdrawn
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success:
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- approved
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- approved_with_conditions
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max_steps: 1
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max_fields: 6
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stage_words:
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open: open
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incomplete: papers missing
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complete: papers complete
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on_hearing: out to the neighbours and the agencies
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recommended: recommendation written
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approved: approved
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approved_with_conditions: approved on conditions
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refused: refused
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withdrawn: withdrawn
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enters_as: approved_firms
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also_moved_by:
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- section_head
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- id: log-counter-enquiry
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who: whoever is on the counter with a queue and a caller on the line
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wants: the question written down and sent to whoever has the case
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enters: /front_desk/log-counter-enquiry
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via: the question written down and sent to whoever has the case
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lands_in: enquiries
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handled_by: front_desk
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stages:
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- open
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- in_hand
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- answered
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done_when:
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- answered
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success:
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- answered
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max_steps: 1
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max_fields: 3
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stage_words:
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open: open
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in_hand: in hand
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answered: answered
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enters_as: front_desk
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also_moved_by:
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- case_officers
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- id: request-hearing
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who: a case officer sending a case out to the authority that must see it
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wants: an answer by the deadline, or a record that none came
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enters: /case_officers/request-hearing
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via: an answer by the deadline, or a record that none came
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lands_in: hearings
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handled_by: case_officers
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stages:
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- open
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- answered
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- no_answer
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- cancelled
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done_when:
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- answered
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- no_answer
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- cancelled
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success:
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- answered
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max_steps: 1
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max_fields: 4
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stage_words:
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open: open
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answered: answered
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no_answer: the deadline passed with no answer
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cancelled: cancelled
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enters_as: case_officers
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also_moved_by:
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- agencies
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- id: hearing-answer
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who: a road, fire, heritage or county officer who has been asked about a case
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wants: their answer on the file, in their own words
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enters: /agencies/hearing-answer
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via: their answer on the file, in their own words
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lands_in: hearing_answers
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handled_by: case_officers
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stages:
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- open
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- read
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- followed
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- set_aside
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done_when:
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- followed
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- set_aside
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success:
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- followed
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max_steps: 1
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max_fields: 4
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stage_words:
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open: open
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read: read by the case officer
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followed: followed in the decision
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set_aside: set aside with reasons
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enters_as: agencies
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- id: inspection-finding
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who: an inspector on a scaffold with gloves on and the wind blowing
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wants: what they found logged before they climb down
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enters: /inspectors/inspection-finding
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via: what they found logged before they climb down
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lands_in: inspections
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handled_by: inspectors
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stages:
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- open
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- as_approved
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- deviation
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- put_right
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- escalated
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done_when:
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- as_approved
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- put_right
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- escalated
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success:
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- as_approved
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- put_right
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max_steps: 1
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max_fields: 3
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stage_words:
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open: open
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as_approved: built as approved
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deviation: built differently
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put_right: put right
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escalated: handed to a case officer
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enters_as: inspectors
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also_moved_by:
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- case_officers
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- section_head
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personas:
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- id: garage-owner
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need: pre-application-meeting
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text: We want to put a double garage where the old shed is. Before I pay an architect I'd like to know whether you'll even allow it, because the neighbour says it's too close to the road.
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- id: shop-to-flats
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need: pre-application-meeting
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text: I own the old grocery on Torget and want to make four flats out of it. There are a lot of questions - parking, fire, the facade is listed. Can we sit down with someone?
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- id: firm-files-extension
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need: permit-application
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text: We are the responsible applicant for an extension at Bjorkeveien 14. Drawings, site plan and the neighbour notices are all ready. We file maybe forty of these a year.
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- id: owner-small-window
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need: permit-application
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text: I want to put a dormer window in my roof. The man at the counter said I have to apply even though it's small.
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- id: missing-drawings
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need: permit-application
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text: You wrote that our section drawing is missing and the case is on hold. I've got it here now, where do I send it so the clock starts again?
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- id: too-close-to-boundary
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need: exemption-request
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text: The garage ends up one and a half metres from the boundary and the plan says four. We are asking you to allow it anyway - the ground falls away steeply everywhere else on the plot.
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- id: neighbour-view
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need: objection
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text: I got a notice about the extension at number 14. It takes the afternoon sun off my entire terrace and I want that on the record before you decide anything.
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- id: neighbour-parking
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need: objection
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text: The flats they want to build in the old grocery have four parking places for four flats and everyone here already parks on the street. I object.
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- id: road-authority
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need: hearing-answer
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text: 'Regarding your case 2026/418: the access onto the county road is within the sight line and we cannot accept it as drawn. Our formal reply is attached.'
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- id: fire-service
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need: hearing-answer
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text: We have looked at the conversion on Torget. We have no objection provided the stairwell is upgraded. Reference your case 2026/501.
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- id: refused-applicant
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need: appeal
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text: You refused our exemption on the ninth. We don't accept the reasoning - you've allowed the same thing twice in the same street. We're appealing.
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- id: neighbour-appeals
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need: appeal
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text: You approved the extension next door even though I objected. I'm appealing the decision. What do I need to send?
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- id: board-member
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need: appeal
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text: I sit on the appeals board. I need the case, our own decision, and what the neighbours wrote, before Tuesday.
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- id: inspector-on-roof
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need: inspection-finding
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text: I'm up on the scaffold at Bjorkeveien. The fire wall isn't built to the drawing at all. I've got gloves on and it's blowing. I want this logged before I climb down.
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- id: inspector-all-good
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need: inspection-finding
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text: Been out at Torget. Everything is as approved. Nothing to report but I have to record that I was there.
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- id: firm-wants-certificate
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need: completion-request
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text: The work at Bjorkeveien 14 is finished and inspected. We're asking for the completion certificate so the owners can get their mortgage released.
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- id: wants-to-move-in
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need: completion-request
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text: The house is done apart from the outside steps, which we can't pour until spring. The family has sold their flat. Can we get a temporary permission to move in?
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- id: something-behind-fence
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need: illegal-building-report
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text: There's a large structure going up behind the fence at Solbakken 7. Nobody has had a notice about it and it's been going on for two weeks.
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- id: owner-explains
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need: illegal-building-report
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text: I got your letter about the terrace. I genuinely did not know it needed an application, it's been there since we moved in. What happens now?
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- id: new-firm
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need: firm-approval
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text: We are a three-person architecture firm that has just started. We want to be approved so we can file applications for our clients in your municipality.
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- id: firm-insurance-lapsed
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need: firm-approval
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text: You wrote that our liability insurance certificate has expired. We have renewed it, here it is.
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- id: counter-phone-call
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need: log-counter-enquiry
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text: A woman rang about the case behind her house. Wants to know where it stands. I'm at the counter and there's a queue - I need to write it down and send it to whoever has that case.
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- id: where-is-my-case
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need: case-status-enquiry
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text: I sent in my application five weeks ago and I've heard nothing. Is anyone looking at it? Is it in the six weeks with the neighbours or is it waiting on me?
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