Bendik Aagaard Lynghaug
bedd306854
git-subtree-dir: vendor/trainer git-subtree-mainline:c7c2956e15git-subtree-split:a2a9f4edcf
527 lines
14 KiB
JSON
527 lines
14 KiB
JSON
{
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"buckets": {
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"accounts": {
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"desks": [
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{
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"group": "office",
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"moves": [
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{
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"from": "checked",
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"label": "Approve",
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"to": "approved"
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},
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{
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"from": "checked",
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"label": "Decline",
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"to": "declined"
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},
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{
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"from": "open",
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"label": "Review",
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"to": "checked"
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},
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{
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"from": "open",
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"label": "Reject",
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"to": "declined"
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}
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],
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"page": "/office"
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}
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],
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"initial": "open",
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"self_moves": [],
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"transitions": {
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"checked": [
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"approved",
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"declined"
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],
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"open": [
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"checked",
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"declined"
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]
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}
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},
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"breakdowns": {
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"desks": [
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{
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"group": "yard",
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"moves": [
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{
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"from": "in_hand",
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"label": "Mark fixed",
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"to": "resolved"
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},
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{
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"from": "open",
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"label": "Take in hand",
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"to": "in_hand"
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}
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],
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"page": "/yard"
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}
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],
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"initial": "open",
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"self_moves": [],
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"transitions": {
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"in_hand": [
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"resolved"
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],
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"open": [
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"in_hand"
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]
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}
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},
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"damage_reports": {
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"desks": [
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{
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"group": "office",
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"moves": [
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{
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"from": "open",
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"label": "Invoice",
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"to": "invoiced"
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},
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{
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"from": "open",
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"label": "Write off",
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"to": "written_off"
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}
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],
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"page": "/office"
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}
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],
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"initial": "open",
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"self_moves": [],
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"transitions": {
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"open": [
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"invoiced",
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"written_off"
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]
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}
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},
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"hires": {
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"desks": [
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{
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"group": "counter",
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"moves": [
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{
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"from": "open",
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"label": "Reserve machine",
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"to": "reserved"
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},
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{
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"from": "open",
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"label": "Cancel request",
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"to": "cancelled"
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},
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{
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"from": "out",
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"label": "Cancel hire",
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"to": "cancelled"
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},
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{
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"from": "reserved",
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"label": "Cancel reservation",
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"to": "cancelled"
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}
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],
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"page": "/counter"
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},
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{
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"group": "yard",
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"moves": [
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{
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"from": "out",
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"label": "Mark returned",
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"to": "returned"
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},
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{
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"from": "reserved",
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"label": "Send out",
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"to": "out"
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}
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],
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"page": "/yard"
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}
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],
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"initial": "open",
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"self_moves": [],
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"transitions": {
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"open": [
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"reserved",
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"cancelled"
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],
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"out": [
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"returned",
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"cancelled"
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],
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"reserved": [
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"out",
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"cancelled"
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]
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}
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}
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},
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"needs": [
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{
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"done_when": [
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"returned",
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"cancelled"
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],
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"enters_as": null,
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"handled_by": "counter",
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"id": "hire-request",
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"lands_in": "hires",
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"steps": [
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{
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"alternative": "Need a machine for a while?",
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"expect": [
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"Need a machine for a while?"
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],
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"fields": [],
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"options": [
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{
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"description": "For someone who needs a machine, or has one that has stopped. We'll help you find the right one.",
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"name": "Need a machine for a while?"
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},
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{
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"description": "For firms that hire often. Send anyone to collect and get one invoice a month.",
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"name": "Frequent hire? Set up an account"
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}
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],
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"page": "/",
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"question": "What brings you to Fjellstad Hire today?"
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},
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{
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"alternative": "Hire a machine for your job",
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"expect": [
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"Hire a machine for your job"
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],
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"fields": [
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{
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"label": "Your name",
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"name": "name",
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"optional": false,
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"options": [],
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"type": "text"
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},
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{
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"label": "Phone number",
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"name": "phone",
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"optional": false,
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"options": [],
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"type": "tel"
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},
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{
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"label": "Machine type",
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"name": "what",
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"optional": false,
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"options": [],
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"type": "textarea"
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},
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{
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"label": "Start date",
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"name": "from",
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"optional": false,
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"options": [],
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"type": "date"
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},
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{
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"label": "Return date",
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"name": "until",
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"optional": false,
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"options": [],
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"type": "date"
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},
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{
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"label": "Delivery address",
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"name": "deliver_to",
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"optional": true,
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"options": [],
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"type": "text"
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}
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],
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"options": [
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{
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"description": "Get the right machine on site from a start date, for as long as you need.",
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"name": "Hire a machine for your job"
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},
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{
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"description": "Tell us about the machine that stopped, so we can fix it today.",
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"name": "Machine has stopped working"
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}
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],
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"page": "/hiring",
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"question": "What do you need from us today?"
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}
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],
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"success": [
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"returned"
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],
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"wants": "the right machine, from a date, for as long as they need it",
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"who": "a private person or a firm who needs a machine for a while"
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},
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{
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"done_when": [
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"resolved"
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],
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"enters_as": null,
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"handled_by": "yard",
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"id": "breakdown",
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"lands_in": "breakdowns",
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"steps": [
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{
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"alternative": "Need a machine for a while?",
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"expect": [
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"Need a machine for a while?"
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],
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"fields": [],
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"options": [
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{
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"description": "For someone who needs a machine, or has one that has stopped. We'll help you find the right one.",
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"name": "Need a machine for a while?"
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},
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{
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"description": "For firms that hire often. Send anyone to collect and get one invoice a month.",
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"name": "Frequent hire? Set up an account"
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}
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],
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"page": "/",
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"question": "What brings you to Fjellstad Hire today?"
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},
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{
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"alternative": "Machine has stopped working",
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"expect": [
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"Machine has stopped working"
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],
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"fields": [
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{
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"label": "Phone number",
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"name": "phone",
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"optional": false,
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"options": [],
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"type": "tel"
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},
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{
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"label": "Machine model",
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"name": "machine",
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"optional": false,
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"options": [],
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"type": "text"
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},
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{
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"label": "What happened",
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"name": "what_happened",
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"optional": false,
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"options": [],
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"type": "textarea"
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},
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{
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"label": "Location",
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"name": "where",
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"optional": true,
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"options": [],
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"type": "text"
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}
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],
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"options": [
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{
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"description": "Get the right machine on site from a start date, for as long as you need.",
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"name": "Hire a machine for your job"
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},
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{
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"description": "Tell us about the machine that stopped, so we can fix it today.",
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"name": "Machine has stopped working"
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}
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],
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"page": "/hiring",
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"question": "What do you need from us today?"
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}
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],
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"success": [
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"resolved"
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],
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"wants": "it running again, or swapped, today",
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"who": "someone whose hired machine has stopped working"
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},
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{
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"done_when": [
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"approved",
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"declined"
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],
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"enters_as": null,
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"handled_by": "office",
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"id": "account-request",
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"lands_in": "accounts",
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"steps": [
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{
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"alternative": "Frequent hire? Set up an account",
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"expect": [
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"Frequent hire? Set up an account"
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],
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"fields": [],
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"options": [
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{
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"description": "For someone who needs a machine, or has one that has stopped. We'll help you find the right one.",
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"name": "Need a machine for a while?"
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},
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{
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"description": "For firms that hire often. Send anyone to collect and get one invoice a month.",
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"name": "Frequent hire? Set up an account"
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}
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],
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"page": "/",
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"question": "What brings you to Fjellstad Hire today?"
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},
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{
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"alternative": "Set up a firm account",
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"expect": [
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"Set up a firm account"
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],
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"fields": [
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{
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"label": "Company name",
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"name": "company",
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"optional": false,
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"options": [],
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"type": "text"
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},
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{
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"label": "Organisation number",
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"name": "registration_number",
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"optional": false,
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"options": [],
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"type": "text"
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},
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{
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"label": "Contact person",
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"name": "contact",
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"optional": false,
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"options": [],
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"type": "text"
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},
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{
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"label": "Phone number",
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"name": "phone",
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"optional": false,
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"options": [],
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"type": "tel"
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},
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{
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"label": "Invoice email",
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"name": "invoice_email",
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"optional": true,
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"options": [],
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"type": "email"
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}
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],
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"options": [
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{
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"description": "Set up a firm account to send anyone to collect and get one monthly invoice.",
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"name": "Set up a firm account"
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}
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],
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"page": "/firms",
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"question": "What do you need from us today?"
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}
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],
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"success": [
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"approved"
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],
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"wants": "to send anyone to collect, and get one invoice a month",
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"who": "a firm that hires often"
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},
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{
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"done_when": [
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"invoiced",
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"written_off"
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],
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"enters_as": "yard",
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"handled_by": "office",
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"id": "damage-on-return",
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"lands_in": "damage_reports",
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"steps": [
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{
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"alternative": "Record damage on return",
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"expect": [
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"Record damage on return"
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],
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"fields": [
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{
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"label": "Machine number",
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"name": "machine",
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"optional": false,
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"options": [],
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"type": "text"
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},
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{
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"label": "Your hire reference",
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"name": "hire_or_customer",
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"optional": false,
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"options": [],
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"type": "text"
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},
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{
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"label": "Describe the damage",
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"name": "damage",
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"optional": false,
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"options": [],
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"type": "textarea"
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}
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],
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"options": [
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{
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"description": "Record damage found on a machine before the customer leaves.",
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"name": "Record damage on return"
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}
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],
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"page": "/yard/damage-on-return",
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"question": "What damage was found on the machine?"
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}
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],
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"success": [
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"invoiced"
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],
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"wants": "it written down before the customer has left",
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"who": "someone in the yard who finds damage when a machine comes back"
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}
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],
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"personas": [
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{
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"id": "garden-wall",
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"need": "hire-request",
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"text": "I'm building a stone wall in the garden and need a small digger for a weekend. I've never driven one."
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},
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{
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"id": "roofer-lift",
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"need": "hire-request",
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"text": "We're a roofing crew and need a scissor lift on site in Dalen from Monday for about two weeks."
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},
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{
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"id": "stuck-compactor",
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"need": "breakdown",
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"text": "The plate compactor I picked up this morning won't start. I've got a crew standing around."
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},
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{
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"id": "lift-error",
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"need": "breakdown",
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"text": "The lift you delivered keeps showing an error and stops halfway up. It's on our site at the school."
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},
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{
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"id": "landscaper-account",
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"need": "account-request",
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"text": "We're a landscaping firm hiring from you almost every month and I'm tired of paying by card each time. Can we get invoiced monthly?"
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},
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{
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"id": "builder-account",
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"need": "account-request",
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"text": "Small building firm, six people. We'd like to be able to send whoever is nearest to pick things up and have it on our account."
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},
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{
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"id": "yard-window",
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"need": "damage-on-return",
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"text": "The mini digger from the Berg job came back with a smashed rear window and hydraulic oil everywhere."
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}
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]
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} |