Bendik Aagaard Lynghaug
bedd306854
git-subtree-dir: vendor/trainer git-subtree-mainline:c7c2956e15git-subtree-split:a2a9f4edcf
331 lines
9.1 KiB
YAML
331 lines
9.1 KiB
YAML
needs:
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- also_moved_by:
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- site_managers
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done_when:
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- won
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- lost
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enters: /
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handled_by: project_managers
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id: survey-enquiry
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lands_in: enquiries
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max_fields: 4
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max_steps: 2
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stages:
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- open
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- surveyed
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- quoted
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- won
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- lost
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success:
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- won
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via: Your building project
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wants: someone qualified to come and look at it and say what it takes
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who: a housing board or private owner with a problem in a building
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- also_moved_by:
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- site_managers
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done_when:
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- won
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- lost
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enters: /
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handled_by: project_managers
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id: build-enquiry
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lands_in: enquiries
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max_fields: 5
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max_steps: 2
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stages:
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- open
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- surveyed
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- quoted
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- won
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- lost
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success:
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- won
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via: Your building project
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wants: drawings, a permit application and a price
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who: an owner who already knows what they want built or changed
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- also_moved_by:
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- site_managers
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done_when:
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- fixed
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- rejected
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enters: /
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handled_by: project_managers
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id: warranty-claim
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lands_in: claims
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max_fields: 4
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max_steps: 2
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stages:
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- open
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- inspected
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- accepted
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- fixed
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- rejected
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success:
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- fixed
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via: Your building project
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wants: us to come back, look at it, and put it right
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who: a past customer who has found a fault in work we handed over
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- done_when:
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- answered
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enters: /
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handled_by: site_managers
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id: neighbour-complaint
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lands_in: complaints
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max_fields: 3
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max_steps: 1
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stages:
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- open
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- answered
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success:
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- answered
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via: Neighbour complaint
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wants: the noise, dust or blocked access dealt with, and an answer
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who: someone living or working next to one of our building sites
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- done_when:
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- approved
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- declined
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enters: /
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handled_by: project_managers
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id: subcontractor-application
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lands_in: subcontractors
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max_fields: 5
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max_steps: 2
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stages:
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- open
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- awaiting_papers
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- approved
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- declined
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success:
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- approved
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via: Work with Nordvik Bygg
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wants: to be approved once, and then be called when a job needs them
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who: a trade firm doing electrical, plumbing or scaffolding work
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- done_when:
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- hired
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- declined
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enters: /
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handled_by: project_managers
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id: job-application
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lands_in: applicants
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max_fields: 3
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max_steps: 2
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stages:
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- open
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- interviewing
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- offered
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- hired
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- declined
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success:
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- hired
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via: Work with Nordvik Bygg
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wants: to be considered, without writing a letter
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who: a carpenter, bricklayer or apprentice looking for work
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- also_moved_by:
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- site_managers
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done_when:
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- completed
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- declined
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enters: /clients/change-request
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enters_as: clients
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handled_by: project_managers
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id: change-request
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lands_in: change_orders
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max_fields: 3
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max_steps: 1
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stages:
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- open
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- priced
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- approved
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- completed
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- declined
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success:
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- completed
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via: Request a change to your building work
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wants: a price for the change, and the change done if they accept it
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who: a client whose job is under way and who wants something changed
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- also_moved_by:
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- site_managers
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done_when:
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- won
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- lost
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enters: /project_managers/log-phone-enquiry
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enters_as: project_managers
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handled_by: project_managers
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id: log-phone-enquiry
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lands_in: enquiries
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max_fields: 4
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max_steps: 1
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stages:
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- open
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- surveyed
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- quoted
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- won
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- lost
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success:
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- won
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via: Log a phone enquiry
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wants: the enquiry written down before it gets lost
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who: a project manager who just took a call or a text about a building
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- done_when:
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- awarded
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- withdrawn
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enters: /project_managers/post-job-request
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enters_as: project_managers
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handled_by: project_managers
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id: post-job-request
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lands_in: job_requests
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max_fields: 4
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max_steps: 1
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stages:
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- open
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- awarded
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- withdrawn
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success:
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- awarded
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via: Give subcontractors a job to price
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wants: approved subcontractors to see the job and answer with a price
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who: a project manager with work to hand to a subcontractor
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- done_when:
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- accepted
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- declined
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enters: /subcontractors/submit-bid
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enters_as: subcontractors
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handled_by: project_managers
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id: submit-bid
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lands_in: bids
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max_fields: 3
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max_steps: 1
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stages:
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- open
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- shortlisted
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- accepted
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- declined
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success:
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- accepted
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via: Submit a bid on a job
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wants: to say yes with a price and a start date
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who: an approved subcontractor who has seen a job they can take
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- also_moved_by:
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- site_managers
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done_when:
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- closed
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enters: /crew/report-site-issue
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enters_as: crew
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handled_by: safety_officer
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id: report-site-issue
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lands_in: site_issues
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max_fields: 3
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max_steps: 1
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stages:
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- open
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- in_hand
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- closed
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success:
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- closed
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via: Report a safety finding on site
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wants: to report a hazard, a near miss or wrong materials before they forget
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who: anyone on site, ours or a subcontractor's, on a phone with gloves on
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- also_moved_by:
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- crew
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done_when:
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- delivered
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- refused
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enters: /crew/order-materials
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enters_as: crew
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handled_by: site_managers
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id: order-materials
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lands_in: material_orders
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max_fields: 3
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max_steps: 1
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stages:
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- open
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- ordered
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- delivered
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- refused
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success:
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- delivered
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via: Order materials for the site
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wants: it ordered and on site before work stops
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who: a carpenter or bricklayer who is about to run out of something
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- also_moved_by:
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- site_managers
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done_when:
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- closed
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enters: /safety_officer/safety-round-finding
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enters_as: safety_officer
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handled_by: safety_officer
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id: safety-round-finding
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lands_in: site_issues
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max_fields: 3
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max_steps: 1
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stages:
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- open
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- in_hand
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- closed
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success:
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- closed
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via: Report what you find on site
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wants: each thing found written down where the reported issues already are
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who: the safety officer walking a site on the weekly round
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personas:
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- id: housing-board-damp
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need: survey-enquiry
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text: I chair the board of a housing cooperative from the seventies. Two ground-floor flats have damp in the walls and we don't know if it's drainage or the facade. We need someone to tell us.
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- id: buyer-before-purchase
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need: survey-enquiry
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text: We are about to buy an old timber house. Before we sign we want a professional to go through it and tell us what is wrong with it.
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- id: attic-conversion
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need: build-enquiry
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text: We want to turn our attic into two bedrooms and a bathroom. We need drawings and someone who handles the application to the municipality.
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- id: shop-to-flat
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need: build-enquiry
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text: I own a former shop on the ground floor and want to make it a flat. I have no idea what is allowed. Can you sort that out and give me a price?
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- id: leaking-bathroom
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need: warranty-claim
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text: You redid our bathroom two years ago. Now water is coming through the ceiling of the flat below. I want you to come and fix it.
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- id: cracked-render
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need: warranty-claim
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text: The render you put on our gable wall last summer has cracked right across. That can't be right after one winter.
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- id: noisy-mornings
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need: neighbour-complaint
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text: I live next door to the block you are working on. You start drilling at half past six every morning and I have a baby. Who do I talk to?
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- id: blocked-driveway
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need: neighbour-complaint
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text: Your skip and a van have been parked across the entrance to our shop's loading bay for three days. We can't get deliveries.
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- id: electrician-firm
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need: subcontractor-application
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text: We are a four-person electrical firm, fully certified. We would like to get on your list so you call us when you need electricians.
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- id: scaffolder
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need: subcontractor-application
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text: I run a scaffolding company. How do I get to do jobs for you?
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- id: carpenter-jobseeker
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need: job-application
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text: I'm a certified carpenter with eight years on rehabilitation jobs. Are you hiring?
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- id: apprentice
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need: job-application
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text: I finish vocational school this spring and need an apprenticeship as a bricklayer.
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- id: extra-window
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need: change-request
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text: You are in the middle of our attic conversion. We have decided we want a roof window over the stairs as well. What would that cost?
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- id: pm-took-a-call
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need: log-phone-enquiry
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text: A woman from a housing board in Storgata just rang about water in their basement. I'm in the van. I need to note it before I forget her number.
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- id: pm-needs-plumber
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need: post-job-request
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text: The bathroom job in Kirkeveien needs a plumber for two weeks from the first of next month. I want prices from the ones we have approved.
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- id: plumber-bidding
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need: submit-bid
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text: We are an approved plumbing firm. I saw you need someone in Kirkeveien next month. We can do it, I have a price.
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- id: loose-railing
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need: report-site-issue
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text: The railing on the third level of the scaffold on the north side is loose. Nobody got hurt but someone will.
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- id: wrong-membrane
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need: report-site-issue
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text: The bathroom membrane delivered today is not the one in the specification. We stopped work on it.
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- id: out-of-battens
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need: order-materials
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text: We have enough roof battens for today and maybe half of tomorrow. Need another two hundred metres on site by Thursday.
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- id: weekly-round
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need: safety-round-finding
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text: On my Friday round I found the first-aid box on level two empty and an extension lead run through a puddle.
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