Bendik Aagaard Lynghaug
bedd306854
git-subtree-dir: vendor/trainer git-subtree-mainline:c7c2956e15git-subtree-split:a2a9f4edcf
150 lines
4.1 KiB
YAML
150 lines
4.1 KiB
YAML
needs:
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- done_when:
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- won
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- lost
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enters: /
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handled_by: project_managers
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id: survey-enquiry
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lands_in: enquiries
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max_fields: 4
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max_steps: 1
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stages:
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- open
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- surveyed
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- quoted
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- won
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- lost
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success:
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- won
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via: Get a professional building survey
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wants: someone qualified to come and look at it and say what it takes
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who: a housing board or private owner with a problem in a building
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- done_when:
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- won
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- lost
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enters: /
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handled_by: project_managers
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id: build-enquiry
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lands_in: enquiries
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max_fields: 5
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max_steps: 1
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stages:
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- open
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- surveyed
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- quoted
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- won
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- lost
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success:
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- won
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via: Plan your building project with us
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wants: drawings, a permit application and a price
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who: an owner who already knows what they want built or changed
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- done_when:
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- won
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- lost
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enters: /project_managers/log-phone-enquiry
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enters_as: project_managers
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handled_by: project_managers
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id: log-phone-enquiry
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lands_in: enquiries
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max_fields: 4
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max_steps: 1
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stages:
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- open
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- surveyed
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- quoted
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- won
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- lost
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success:
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- won
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via: Log a phone enquiry
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wants: the enquiry written down before it gets lost
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who: a project manager who just took a call or a text about a building
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- done_when:
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- approved
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- declined
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enters: /
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handled_by: project_managers
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id: subcontractor-application
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lands_in: subcontractors
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max_fields: 5
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max_steps: 1
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stages:
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- open
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- awaiting_papers
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- approved
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- declined
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success:
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- approved
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via: Become a trusted subcontractor
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wants: to be approved once, and then be called when a job needs them
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who: a trade firm doing electrical, plumbing or scaffolding work
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- done_when:
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- hired
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- declined
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enters: /
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handled_by: project_managers
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id: job-application
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lands_in: applicants
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max_fields: 3
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max_steps: 1
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stages:
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- open
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- interviewing
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- hired
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- declined
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success:
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- hired
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via: Join our carpentry team
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wants: to be considered, without writing a letter
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who: a carpenter, bricklayer or apprentice looking for work
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- done_when:
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- closed
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enters: /crew/report-site-issue
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enters_as: crew
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handled_by: safety_officer
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id: report-site-issue
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lands_in: site_issues
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max_fields: 3
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max_steps: 1
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stages:
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- open
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- in_hand
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- closed
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success:
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- closed
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via: Report a safety issue on site
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wants: to report a hazard, a near miss or wrong materials before they forget
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who: anyone on site, ours or a subcontractor's, on a phone with gloves on
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personas:
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- id: housing-board-damp
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need: survey-enquiry
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text: I chair the board of a housing cooperative from the seventies. Two ground-floor flats have damp in the walls and we don't know if it's drainage or the facade. We need someone to tell us.
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- id: buyer-before-purchase
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need: survey-enquiry
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text: We are about to buy an old timber house. Before we sign we want a professional to go through it and tell us what is wrong with it.
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- id: attic-conversion
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need: build-enquiry
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text: We want to turn our attic into two bedrooms and a bathroom. We need drawings and someone who handles the application to the municipality.
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- id: shop-to-flat
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need: build-enquiry
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text: I own a former shop on the ground floor and want to make it a flat. I have no idea what is allowed. Can you sort that out and give me a price?
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- id: electrician-firm
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need: subcontractor-application
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text: We are a four-person electrical firm, fully certified. We would like to get on your list so you call us when you need electricians.
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- id: scaffolder
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need: subcontractor-application
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text: I run a scaffolding company. How do I get to do jobs for you?
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- id: carpenter-jobseeker
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need: job-application
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text: I'm a certified carpenter with eight years on rehabilitation jobs. Are you hiring?
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- id: apprentice
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need: job-application
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text: I finish vocational school this spring and need an apprenticeship as a bricklayer.
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- id: loose-railing
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need: report-site-issue
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text: The railing on the third level of the scaffold on the north side is loose. Nobody got hurt but someone will.
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- id: wrong-membrane
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need: report-site-issue
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text: The bathroom membrane delivered today is not the one in the specification. We stopped work on it.
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