Bendik Aagaard Lynghaug
bedd306854
git-subtree-dir: vendor/trainer git-subtree-mainline:c7c2956e15git-subtree-split:a2a9f4edcf
125 lines
4.2 KiB
YAML
125 lines
4.2 KiB
YAML
needs:
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- id: survey-enquiry
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who: a housing board member or private owner with a problem in a building
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wants: someone from Nordvik Bygg to come and look at the building and tell them what a fix would cost
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via: Get someone to look at a building
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lands_in: enquiries
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handled_by: project_managers
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done_when: [won, lost]
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max_steps: 1
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max_fields: 4
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- id: build-price-enquiry
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who: an owner who already knows what they want built
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wants: drawings, a permit application and a price for the work
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via: Get a price for a build
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lands_in: enquiries
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handled_by: project_managers
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done_when: [won, lost]
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max_steps: 1
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max_fields: 5
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- id: subcontractor-application
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who: a trade firm doing electrical, plumbing or scaffolding work
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wants: to get on Nordvik Bygg's list of subcontractors they call for work
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lands_in: subcontractors
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handled_by: project_managers
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done_when: [approved, declined]
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max_steps: 1
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max_fields: 5
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- id: job-application
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who: a carpenter or apprentice looking for work
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wants: to find out if Nordvik Bygg is hiring and put themselves forward
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lands_in: applicants
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handled_by: project_managers
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done_when: [hired, declined]
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max_steps: 1
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max_fields: 4
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- id: report-site-issue
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who: a crew member on site, ours or a subcontractor's
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wants: to flag a hazard, a near miss or wrong materials fast, from their phone
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lands_in: site_issues
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handled_by: safety_officer
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done_when: [closed]
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max_steps: 1
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max_fields: 3
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- id: log-phone-enquiry
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who: a project manager who just took a call, email or text about a building
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wants: to get the enquiry into the system before it gets lost
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enters: /desk/phone-enquiry
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enters_as: project_managers
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lands_in: enquiries
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handled_by: project_managers
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done_when: [won, lost]
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max_steps: 1
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max_fields: 5
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personas:
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- id: housing-board-cracks
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need: survey-enquiry
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text: >
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There are cracks running up the outside wall of our building and none
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of us know if it's serious. We just want someone qualified to come
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look at it and tell us what we're dealing with.
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- id: homeowner-leaking-roof
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need: survey-enquiry
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text: >
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Water's coming through the ceiling every time it rains. I don't know
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if it's the roof or something else, I just want someone to come out
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and have a look before it gets worse.
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- id: homeowner-extension
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need: build-price-enquiry
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text: >
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We want to add a room above the garage. We know roughly what we want,
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we just need someone to draw it up, sort the paperwork with the
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municipality, and tell us what it will cost.
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- id: owner-basement-conversion
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need: build-price-enquiry
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text: >
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I'd like to turn the basement into a flat. Need drawings, the permit
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sorted, and a proper price before I commit to anything.
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- id: electrician-more-work
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need: subcontractor-application
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text: >
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We're a small electrical firm and we'd like to pick up more building
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work. We're registered and insured, just need to know who to talk to
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about getting on your books.
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- id: scaffolding-firm
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need: subcontractor-application
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text: >
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We put up and take down scaffolding for building sites. We'd like to
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be one of the firms you call when a job needs it.
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- id: apprentice-asking
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need: job-application
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text: >
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I'm in my second year as an apprentice carpenter and looking for a
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firm that'll keep me on after. Are you taking anyone on right now?
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- id: experienced-carpenter
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need: job-application
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text: >
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I've been doing carpentry for eight years, mostly older buildings.
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Wondered if you had any openings on site.
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- id: crew-loose-scaffold
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need: report-site-issue
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text: >
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Noticed a scaffold board that's not sitting right, feels loose when
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you step on it. Wanted to flag it straight away before someone gets
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hurt, but I've got gloves on and no time for a long form.
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- id: subcontractor-wrong-delivery
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need: report-site-issue
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text: >
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The delivery this morning was the wrong type of insulation, not what
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was on the drawings. Someone needs to know before it gets used.
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