Bendik Aagaard LynghaugandClaude Opus 5 26c1762dfa A reply to a case mail becomes a note on its record ...

Whatever reads the mailbox publishes on portal.mail.received; portal
appends the note after checking the record exists in a bucket this
site has and the sender is the address the record itself holds. A
note never moves a case: a mailbox is the one door anyone may knock
on, so it cannot drive a state machine even if someone forges their
way past the checks. The desks show the conversation beside the case.

Tested: the address parser, every refusal (a stranger, no address to
compare, an empty reply, the same reply twice, an unknown contract),
and the whole path through a real JetStream - the note lands, the
state does not move, and no event is written.

Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>

2026-09-24 21:26:57 +02:00

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A reply to a case mail becomes a note on its record

2026-09-24 21:26:57 +02:00