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portal/intakes/physio.yaml
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Bendik Aagaard LynghaugandClaude Fable 5.1 96b3746643
Test / test (pull_request) Successful in 1m7s
One binary: the lint and the trainer are commands of portal
portal serve runs a site; portal lint is what iris was; portal plan,
build, report and the rest are what portal-trainer was. One source at
one version, so the three never disagree about what content means.
Both histories are merged in (subtree). The release attaches the bare
binary for a content repo's CI. The trainer's plans, intakes, engines
and reference prompt come along; its runs stay in the old repo.

Co-Authored-By: Claude Fable 5.1 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01GT37Z1Xtfd9pUuQtMTg6Yt
2026-09-30 15:29:30 +02:00

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1.9 KiB
YAML

# An intake as the manager of a physiotherapy clinic would fill it in.
business: Bakken Fysioterapi
contact: { name: Marit Bakken, email: marit@bakkenfysio.example }
language: en
what_we_do: >
Six physiotherapists and a receptionist. People come to us with
pain, injuries and after operations; we assess them and treat them
over a course of sessions. Some come on their own, some are sent by
a GP or a hospital, and some have insurance that pays if the insurer
approves the course first.
who_comes_to_us: >
People with something that hurts who want to see the right
therapist. Patients who already have a time and need to move or
drop it. GPs and hospital wards sending us someone, who want to
hear how it went. Insurers, through us, when a course has to be
approved before it starts.
what_we_keep_track_of: >
Requests for a first appointment: they come in, we offer a time with
a therapist who suits, and it is either booked or they go elsewhere.
Cancellations: someone can't come; we either find them a new time or
give the slot to someone waiting.
Referrals: a doctor sends someone, we accept it, book them in, treat
them, and send the doctor a report at the end. Sometimes we send it
back because it isn't something we treat.
Insurance approvals: for some patients we have to ask the insurer
before we start; we send the request and it comes back approved or
refused.
No-shows: someone doesn't turn up and doesn't call. The receptionist
rings them and either rebooks or, after a couple of times, closes it.
who_is_involved: >
The receptionist handles every request, cancellation, referral and
approval. The therapists treat and write the report back to the
doctor, and they are the ones who notice a no-show.
what_slows_us_down: >
Referrals, cancellations and insurance approvals all go through one
inbox that only the receptionist understands. Therapists tell her
about no-shows in the corridor and they get forgotten.