needs:
  - id: survey-enquiry
    who: a housing board member or private owner with a problem in a building
    wants: someone from Nordvik Bygg to come and look at the building and tell them what a fix would cost
    via: Get someone to look at a building
    lands_in: enquiries
    handled_by: project_managers
    done_when: [won, lost]
    max_steps: 1
    max_fields: 4

  - id: build-price-enquiry
    who: an owner who already knows what they want built
    wants: drawings, a permit application and a price for the work
    via: Get a price for a build
    lands_in: enquiries
    handled_by: project_managers
    done_when: [won, lost]
    max_steps: 1
    max_fields: 5

  - id: subcontractor-application
    who: a trade firm doing electrical, plumbing or scaffolding work
    wants: to get on Nordvik Bygg's list of subcontractors they call for work
    lands_in: subcontractors
    handled_by: project_managers
    done_when: [approved, declined]
    max_steps: 1
    max_fields: 5

  - id: job-application
    who: a carpenter or apprentice looking for work
    wants: to find out if Nordvik Bygg is hiring and put themselves forward
    lands_in: applicants
    handled_by: project_managers
    done_when: [hired, declined]
    max_steps: 1
    max_fields: 4

  - id: report-site-issue
    who: a crew member on site, ours or a subcontractor's
    wants: to flag a hazard, a near miss or wrong materials fast, from their phone
    lands_in: site_issues
    handled_by: safety_officer
    done_when: [closed]
    max_steps: 1
    max_fields: 3

  - id: log-phone-enquiry
    who: a project manager who just took a call, email or text about a building
    wants: to get the enquiry into the system before it gets lost
    enters: /desk/phone-enquiry
    enters_as: project_managers
    lands_in: enquiries
    handled_by: project_managers
    done_when: [won, lost]
    max_steps: 1
    max_fields: 5

personas:
  - id: housing-board-cracks
    need: survey-enquiry
    text: >
      There are cracks running up the outside wall of our building and none
      of us know if it's serious. We just want someone qualified to come
      look at it and tell us what we're dealing with.

  - id: homeowner-leaking-roof
    need: survey-enquiry
    text: >
      Water's coming through the ceiling every time it rains. I don't know
      if it's the roof or something else, I just want someone to come out
      and have a look before it gets worse.

  - id: homeowner-extension
    need: build-price-enquiry
    text: >
      We want to add a room above the garage. We know roughly what we want,
      we just need someone to draw it up, sort the paperwork with the
      municipality, and tell us what it will cost.

  - id: owner-basement-conversion
    need: build-price-enquiry
    text: >
      I'd like to turn the basement into a flat. Need drawings, the permit
      sorted, and a proper price before I commit to anything.

  - id: electrician-more-work
    need: subcontractor-application
    text: >
      We're a small electrical firm and we'd like to pick up more building
      work. We're registered and insured, just need to know who to talk to
      about getting on your books.

  - id: scaffolding-firm
    need: subcontractor-application
    text: >
      We put up and take down scaffolding for building sites. We'd like to
      be one of the firms you call when a job needs it.

  - id: apprentice-asking
    need: job-application
    text: >
      I'm in my second year as an apprentice carpenter and looking for a
      firm that'll keep me on after. Are you taking anyone on right now?

  - id: experienced-carpenter
    need: job-application
    text: >
      I've been doing carpentry for eight years, mostly older buildings.
      Wondered if you had any openings on site.

  - id: crew-loose-scaffold
    need: report-site-issue
    text: >
      Noticed a scaffold board that's not sitting right, feels loose when
      you step on it. Wanted to flag it straight away before someone gets
      hurt, but I've got gloves on and no time for a long form.

  - id: subcontractor-wrong-delivery
    need: report-site-issue
    text: >
      The delivery this morning was the wrong type of insulation, not what
      was on the drawings. Someone needs to know before it gets used.