{
  "buckets": {
    "applicants": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [
            {
              "from": "interviewing",
              "label": "Offer role",
              "to": "offered"
            },
            {
              "from": "interviewing",
              "label": "Mark declined",
              "to": "declined"
            },
            {
              "from": "offered",
              "label": "Confirm hire",
              "to": "hired"
            },
            {
              "from": "offered",
              "label": "Reject offer",
              "to": "declined"
            },
            {
              "from": "open",
              "label": "Start interview",
              "to": "interviewing"
            },
            {
              "from": "open",
              "label": "Mark declined",
              "to": "declined"
            }
          ],
          "page": "/project_managers"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "interviewing": [
          "offered",
          "declined"
        ],
        "offered": [
          "hired",
          "declined"
        ],
        "open": [
          "interviewing",
          "declined"
        ]
      }
    },
    "bids": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [
            {
              "from": "open",
              "label": "Shortlist bid",
              "to": "shortlisted"
            },
            {
              "from": "open",
              "label": "Accept bid",
              "to": "accepted"
            },
            {
              "from": "open",
              "label": "Reject bid",
              "to": "declined"
            },
            {
              "from": "shortlisted",
              "label": "Accept shortlist",
              "to": "accepted"
            },
            {
              "from": "shortlisted",
              "label": "Reject shortlist",
              "to": "declined"
            }
          ],
          "page": "/project_managers"
        },
        {
          "group": "site_managers",
          "moves": [],
          "page": "/site_managers"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "open": [
          "shortlisted",
          "accepted",
          "declined"
        ],
        "shortlisted": [
          "accepted",
          "declined"
        ]
      }
    },
    "change_orders": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [
            {
              "from": "approved",
              "label": "Reject change",
              "to": "declined"
            },
            {
              "from": "open",
              "label": "Price the change",
              "to": "priced"
            },
            {
              "from": "open",
              "label": "Reject request",
              "to": "declined"
            },
            {
              "from": "priced",
              "label": "Reject priced change",
              "to": "declined"
            }
          ],
          "page": "/project_managers"
        },
        {
          "group": "site_managers",
          "moves": [
            {
              "from": "approved",
              "label": "Mark done",
              "to": "completed"
            }
          ],
          "page": "/site_managers"
        }
      ],
      "initial": "open",
      "self_moves": [
        "approved",
        "declined"
      ],
      "transitions": {
        "approved": [
          "completed",
          "declined"
        ],
        "open": [
          "priced",
          "declined"
        ],
        "priced": [
          "approved",
          "declined"
        ]
      }
    },
    "claims": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [
            {
              "from": "accepted",
              "label": "Reject fix",
              "to": "rejected"
            },
            {
              "from": "inspected",
              "label": "Accept fix",
              "to": "accepted"
            },
            {
              "from": "inspected",
              "label": "Reject fix",
              "to": "rejected"
            },
            {
              "from": "open",
              "label": "Reject claim",
              "to": "rejected"
            }
          ],
          "page": "/project_managers"
        },
        {
          "group": "site_managers",
          "moves": [
            {
              "from": "accepted",
              "label": "Mark fixed",
              "to": "fixed"
            },
            {
              "from": "open",
              "label": "Book inspection",
              "to": "inspected"
            }
          ],
          "page": "/site_managers"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "accepted": [
          "fixed",
          "rejected"
        ],
        "inspected": [
          "accepted",
          "rejected"
        ],
        "open": [
          "inspected",
          "rejected"
        ]
      }
    },
    "complaints": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [],
          "page": "/project_managers"
        },
        {
          "group": "site_managers",
          "moves": [
            {
              "from": "open",
              "label": "Mark answered",
              "to": "answered"
            }
          ],
          "page": "/site_managers"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "open": [
          "answered"
        ]
      }
    },
    "enquiries": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [
            {
              "from": "open",
              "label": "Book survey",
              "to": "surveyed"
            },
            {
              "from": "open",
              "label": "Mark lost",
              "to": "lost"
            },
            {
              "from": "quoted",
              "label": "Win work",
              "to": "won"
            },
            {
              "from": "quoted",
              "label": "Mark lost",
              "to": "lost"
            },
            {
              "from": "surveyed",
              "label": "Send quote",
              "to": "quoted"
            },
            {
              "from": "surveyed",
              "label": "Mark lost",
              "to": "lost"
            }
          ],
          "page": "/project_managers"
        },
        {
          "group": "site_managers",
          "moves": [
            {
              "from": "open",
              "label": "Mark surveyed",
              "to": "surveyed"
            }
          ],
          "page": "/site_managers"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "open": [
          "surveyed",
          "lost"
        ],
        "quoted": [
          "won",
          "lost"
        ],
        "surveyed": [
          "quoted",
          "lost"
        ]
      }
    },
    "job_requests": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [
            {
              "from": "open",
              "label": "Award job",
              "to": "awarded"
            },
            {
              "from": "open",
              "label": "Withdraw job",
              "to": "withdrawn"
            }
          ],
          "page": "/project_managers"
        },
        {
          "group": "site_managers",
          "moves": [],
          "page": "/site_managers"
        },
        {
          "group": "subcontractors",
          "moves": [],
          "page": "/subcontractors"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "open": [
          "awarded",
          "withdrawn"
        ]
      }
    },
    "material_orders": {
      "desks": [
        {
          "group": "crew",
          "moves": [
            {
              "from": "ordered",
              "label": "Mark delivered",
              "to": "delivered"
            }
          ],
          "page": "/crew"
        },
        {
          "group": "site_managers",
          "moves": [
            {
              "from": "open",
              "label": "Order it",
              "to": "ordered"
            },
            {
              "from": "open",
              "label": "Cancel order",
              "to": "refused"
            },
            {
              "from": "ordered",
              "label": "Mark delivered",
              "to": "delivered"
            },
            {
              "from": "ordered",
              "label": "Cancel delivery",
              "to": "refused"
            }
          ],
          "page": "/site_managers"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "open": [
          "ordered",
          "refused"
        ],
        "ordered": [
          "delivered",
          "refused"
        ]
      }
    },
    "site_issues": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [],
          "page": "/project_managers"
        },
        {
          "group": "safety_officer",
          "moves": [
            {
              "from": "in_hand",
              "label": "Mark as closed",
              "to": "closed"
            },
            {
              "from": "open",
              "label": "Start reporting",
              "to": "in_hand"
            }
          ],
          "page": "/safety_officer"
        },
        {
          "group": "site_managers",
          "moves": [
            {
              "from": "open",
              "label": "Log it",
              "to": "in_hand"
            }
          ],
          "page": "/site_managers"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "in_hand": [
          "closed"
        ],
        "open": [
          "in_hand"
        ]
      }
    },
    "subcontractors": {
      "desks": [
        {
          "group": "project_managers",
          "moves": [
            {
              "from": "awaiting_papers",
              "label": "Approve firm",
              "to": "approved"
            },
            {
              "from": "awaiting_papers",
              "label": "Decline firm",
              "to": "declined"
            },
            {
              "from": "open",
              "label": "Await papers",
              "to": "awaiting_papers"
            },
            {
              "from": "open",
              "label": "Approve application",
              "to": "approved"
            },
            {
              "from": "open",
              "label": "Decline application",
              "to": "declined"
            }
          ],
          "page": "/project_managers"
        },
        {
          "group": "site_managers",
          "moves": [],
          "page": "/site_managers"
        }
      ],
      "initial": "open",
      "self_moves": [],
      "transitions": {
        "awaiting_papers": [
          "approved",
          "declined"
        ],
        "open": [
          "awaiting_papers",
          "approved",
          "declined"
        ]
      }
    }
  },
  "needs": [
    {
      "done_when": [
        "won",
        "lost"
      ],
      "enters_as": null,
      "handled_by": "project_managers",
      "id": "survey-enquiry",
      "lands_in": "enquiries",
      "steps": [
        {
          "alternative": "Your building project",
          "expect": [
            "Your building project"
          ],
          "fields": [],
          "options": [
            {
              "description": "Report a problem, get a survey, or start a new build project.",
              "name": "Your building project"
            },
            {
              "description": "Apply to work with us as a subcontractor or find a job as a carpenter or apprentice.",
              "name": "Work with Nordvik Bygg"
            },
            {
              "description": "Let us know about noise, dust, or access problems from a building site near you.",
              "name": "Neighbour complaint"
            }
          ],
          "page": "/",
          "question": "What brings you to Nordvik Bygg today?"
        },
        {
          "alternative": "Report a building problem",
          "expect": [
            "Report a building problem",
            "Tell us about your building project"
          ],
          "fields": [
            {
              "label": "Your name",
              "name": "name",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Phone number",
              "name": "phone",
              "optional": false,
              "options": [],
              "type": "tel"
            },
            {
              "label": "Building address",
              "name": "address",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "What is the problem?",
              "name": "problem",
              "optional": false,
              "options": [],
              "type": "textarea"
            },
            {
              "label": "How to get to the site",
              "name": "access",
              "optional": true,
              "options": [],
              "type": "text"
            }
          ],
          "options": [
            {
              "description": "You have a problem in your building. We’ll send someone qualified to look at it and tell you what it takes to fix it.",
              "name": "Report a building problem"
            },
            {
              "description": "You know what you want changed or built. We’ll draw it, handle the permit, and price it for you.",
              "name": "Tell us about your building project"
            },
            {
              "description": "You found a fault in work we did. We’ll come back, look at it, and put it right.",
              "name": "Report a fault in our work"
            }
          ],
          "page": "/your-building",
          "question": "What are you looking for?"
        }
      ],
      "success": [
        "won"
      ],
      "wants": "someone qualified to come and look at it and say what it takes",
      "who": "a housing board or private owner with a problem in a building"
    },
    {
      "done_when": [
        "won",
        "lost"
      ],
      "enters_as": null,
      "handled_by": "project_managers",
      "id": "build-enquiry",
      "lands_in": "enquiries",
      "steps": [
        {
          "alternative": "Your building project",
          "expect": [
            "Your building project"
          ],
          "fields": [],
          "options": [
            {
              "description": "Report a problem, get a survey, or start a new build project.",
              "name": "Your building project"
            },
            {
              "description": "Apply to work with us as a subcontractor or find a job as a carpenter or apprentice.",
              "name": "Work with Nordvik Bygg"
            },
            {
              "description": "Let us know about noise, dust, or access problems from a building site near you.",
              "name": "Neighbour complaint"
            }
          ],
          "page": "/",
          "question": "What brings you to Nordvik Bygg today?"
        },
        {
          "alternative": "Report a building problem",
          "expect": [
            "Report a building problem",
            "Tell us about your building project"
          ],
          "fields": [
            {
              "label": "Your name",
              "name": "name",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Phone number",
              "name": "phone",
              "optional": false,
              "options": [],
              "type": "tel"
            },
            {
              "label": "Building address",
              "name": "address",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "What is the problem?",
              "name": "problem",
              "optional": false,
              "options": [],
              "type": "textarea"
            },
            {
              "label": "How to get to the site",
              "name": "access",
              "optional": true,
              "options": [],
              "type": "text"
            }
          ],
          "options": [
            {
              "description": "You have a problem in your building. We’ll send someone qualified to look at it and tell you what it takes to fix it.",
              "name": "Report a building problem"
            },
            {
              "description": "You know what you want changed or built. We’ll draw it, handle the permit, and price it for you.",
              "name": "Tell us about your building project"
            },
            {
              "description": "You found a fault in work we did. We’ll come back, look at it, and put it right.",
              "name": "Report a fault in our work"
            }
          ],
          "page": "/your-building",
          "question": "What are you looking for?"
        }
      ],
      "success": [
        "won"
      ],
      "wants": "drawings, a permit application and a price",
      "who": "an owner who already knows what they want built or changed"
    },
    {
      "done_when": [
        "fixed",
        "rejected"
      ],
      "enters_as": null,
      "handled_by": "project_managers",
      "id": "warranty-claim",
      "lands_in": "claims",
      "steps": [
        {
          "alternative": "Your building project",
          "expect": [
            "Your building project"
          ],
          "fields": [],
          "options": [
            {
              "description": "Report a problem, get a survey, or start a new build project.",
              "name": "Your building project"
            },
            {
              "description": "Apply to work with us as a subcontractor or find a job as a carpenter or apprentice.",
              "name": "Work with Nordvik Bygg"
            },
            {
              "description": "Let us know about noise, dust, or access problems from a building site near you.",
              "name": "Neighbour complaint"
            }
          ],
          "page": "/",
          "question": "What brings you to Nordvik Bygg today?"
        },
        {
          "alternative": "Report a fault in our work",
          "expect": [
            "Report a fault in our work"
          ],
          "fields": [
            {
              "label": "Your name",
              "name": "name",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Phone number",
              "name": "phone",
              "optional": false,
              "options": [],
              "type": "tel"
            },
            {
              "label": "Building address",
              "name": "address",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "What is the fault?",
              "name": "fault",
              "optional": false,
              "options": [],
              "type": "textarea"
            },
            {
              "label": "When was it handed over?",
              "name": "handed_over",
              "optional": true,
              "options": [],
              "type": "date"
            }
          ],
          "options": [
            {
              "description": "You have a problem in your building. We’ll send someone qualified to look at it and tell you what it takes to fix it.",
              "name": "Report a building problem"
            },
            {
              "description": "You know what you want changed or built. We’ll draw it, handle the permit, and price it for you.",
              "name": "Tell us about your building project"
            },
            {
              "description": "You found a fault in work we did. We’ll come back, look at it, and put it right.",
              "name": "Report a fault in our work"
            }
          ],
          "page": "/your-building",
          "question": "What are you looking for?"
        }
      ],
      "success": [
        "fixed"
      ],
      "wants": "us to come back, look at it, and put it right",
      "who": "a past customer who has found a fault in work we handed over"
    },
    {
      "done_when": [
        "answered"
      ],
      "enters_as": null,
      "handled_by": "site_managers",
      "id": "neighbour-complaint",
      "lands_in": "complaints",
      "steps": [
        {
          "alternative": "Neighbour complaint",
          "expect": [
            "Neighbour complaint"
          ],
          "fields": [
            {
              "label": "Building address",
              "name": "site_address",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Describe the issue",
              "name": "what_is_wrong",
              "optional": false,
              "options": [],
              "type": "textarea"
            },
            {
              "label": "Contact method",
              "name": "reach_me_on",
              "optional": false,
              "options": [],
              "type": "text"
            }
          ],
          "options": [
            {
              "description": "Report a problem, get a survey, or start a new build project.",
              "name": "Your building project"
            },
            {
              "description": "Apply to work with us as a subcontractor or find a job as a carpenter or apprentice.",
              "name": "Work with Nordvik Bygg"
            },
            {
              "description": "Let us know about noise, dust, or access problems from a building site near you.",
              "name": "Neighbour complaint"
            }
          ],
          "page": "/",
          "question": "What brings you to Nordvik Bygg today?"
        }
      ],
      "success": [
        "answered"
      ],
      "wants": "the noise, dust or blocked access dealt with, and an answer",
      "who": "someone living or working next to one of our building sites"
    },
    {
      "done_when": [
        "approved",
        "declined"
      ],
      "enters_as": null,
      "handled_by": "project_managers",
      "id": "subcontractor-application",
      "lands_in": "subcontractors",
      "steps": [
        {
          "alternative": "Work with Nordvik Bygg",
          "expect": [
            "Work with Nordvik Bygg"
          ],
          "fields": [],
          "options": [
            {
              "description": "Report a problem, get a survey, or start a new build project.",
              "name": "Your building project"
            },
            {
              "description": "Apply to work with us as a subcontractor or find a job as a carpenter or apprentice.",
              "name": "Work with Nordvik Bygg"
            },
            {
              "description": "Let us know about noise, dust, or access problems from a building site near you.",
              "name": "Neighbour complaint"
            }
          ],
          "page": "/",
          "question": "What brings you to Nordvik Bygg today?"
        },
        {
          "alternative": "Apply to work with us",
          "expect": [
            "Apply to work with us"
          ],
          "fields": [
            {
              "label": "Company name",
              "name": "company",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Registration number",
              "name": "registration_number",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Your trade",
              "name": "trade",
              "optional": false,
              "options": [
                "Electrical",
                "Plumbing",
                "Scaffolding",
                "Sheet metal",
                "Other"
              ],
              "type": "select"
            },
            {
              "label": "Contact email",
              "name": "contact_email",
              "optional": false,
              "options": [],
              "type": "email"
            },
            {
              "label": "Insurance confirmed",
              "name": "insurance_confirmed",
              "optional": false,
              "options": [
                "Yes",
                "Not yet"
              ],
              "type": "select"
            },
            {
              "label": "Trade approval",
              "name": "trade_approval",
              "optional": true,
              "options": [],
              "type": "text"
            }
          ],
          "options": [
            {
              "description": "Send us your details so we can check if you are a fit for our projects.",
              "name": "Apply to work with us"
            },
            {
              "description": "Tell us who you are and what you can do. No letter needed.",
              "name": "Find a job with us"
            }
          ],
          "page": "/work-with-us",
          "question": "Do you want to work with us, or do you need our help with a building?"
        }
      ],
      "success": [
        "approved"
      ],
      "wants": "to be approved once, and then be called when a job needs them",
      "who": "a trade firm doing electrical, plumbing or scaffolding work"
    },
    {
      "done_when": [
        "hired",
        "declined"
      ],
      "enters_as": null,
      "handled_by": "project_managers",
      "id": "job-application",
      "lands_in": "applicants",
      "steps": [
        {
          "alternative": "Work with Nordvik Bygg",
          "expect": [
            "Work with Nordvik Bygg"
          ],
          "fields": [],
          "options": [
            {
              "description": "Report a problem, get a survey, or start a new build project.",
              "name": "Your building project"
            },
            {
              "description": "Apply to work with us as a subcontractor or find a job as a carpenter or apprentice.",
              "name": "Work with Nordvik Bygg"
            },
            {
              "description": "Let us know about noise, dust, or access problems from a building site near you.",
              "name": "Neighbour complaint"
            }
          ],
          "page": "/",
          "question": "What brings you to Nordvik Bygg today?"
        },
        {
          "alternative": "Find a job with us",
          "expect": [
            "Find a job with us"
          ],
          "fields": [
            {
              "label": "Your name",
              "name": "name",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Your phone",
              "name": "phone",
              "optional": false,
              "options": [],
              "type": "tel"
            },
            {
              "label": "Your trade",
              "name": "trade",
              "optional": false,
              "options": [
                "Carpenter",
                "Bricklayer",
                "Apprentice",
                "Other"
              ],
              "type": "select"
            },
            {
              "label": "Your experience",
              "name": "experience",
              "optional": true,
              "options": [],
              "type": "textarea"
            }
          ],
          "options": [
            {
              "description": "Send us your details so we can check if you are a fit for our projects.",
              "name": "Apply to work with us"
            },
            {
              "description": "Tell us who you are and what you can do. No letter needed.",
              "name": "Find a job with us"
            }
          ],
          "page": "/work-with-us",
          "question": "Do you want to work with us, or do you need our help with a building?"
        }
      ],
      "success": [
        "hired"
      ],
      "wants": "to be considered, without writing a letter",
      "who": "a carpenter, bricklayer or apprentice looking for work"
    },
    {
      "done_when": [
        "completed",
        "declined"
      ],
      "enters_as": "clients",
      "handled_by": "project_managers",
      "id": "change-request",
      "lands_in": "change_orders",
      "steps": [
        {
          "alternative": "Request a change to your building work",
          "expect": [
            "Request a change to your building work"
          ],
          "fields": [
            {
              "label": "Your email",
              "name": "email",
              "optional": false,
              "options": [],
              "type": "email"
            },
            {
              "label": "Building address",
              "name": "job_address",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "What needs to change?",
              "name": "change",
              "optional": false,
              "options": [],
              "type": "textarea"
            },
            {
              "label": "When do you need this?",
              "name": "needed_by",
              "optional": true,
              "options": [],
              "type": "date"
            }
          ],
          "options": [
            {
              "description": "Tell us what you want changed so we can price it and get it done.",
              "name": "Request a change to your building work"
            }
          ],
          "page": "/clients/change-request",
          "question": "What needs to change in your project?"
        }
      ],
      "success": [
        "completed"
      ],
      "wants": "a price for the change, and the change done if they accept it",
      "who": "a client whose job is under way and who wants something changed"
    },
    {
      "done_when": [
        "won",
        "lost"
      ],
      "enters_as": "project_managers",
      "handled_by": "project_managers",
      "id": "log-phone-enquiry",
      "lands_in": "enquiries",
      "steps": [
        {
          "alternative": "Log a phone enquiry",
          "expect": [
            "Log a phone enquiry"
          ],
          "fields": [
            {
              "label": "Your name",
              "name": "caller",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Phone number",
              "name": "phone",
              "optional": false,
              "options": [],
              "type": "tel"
            },
            {
              "label": "Address or site location",
              "name": "address",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "What was said",
              "name": "problem",
              "optional": false,
              "options": [],
              "type": "textarea"
            }
          ],
          "options": [
            {
              "description": "Write down the enquiry so it doesn't get lost. One call, one record.",
              "name": "Log a phone enquiry"
            }
          ],
          "page": "/project_managers/log-phone-enquiry",
          "question": "What was said on the call?"
        }
      ],
      "success": [
        "won"
      ],
      "wants": "the enquiry written down before it gets lost",
      "who": "a project manager who just took a call or a text about a building"
    },
    {
      "done_when": [
        "awarded",
        "withdrawn"
      ],
      "enters_as": "project_managers",
      "handled_by": "project_managers",
      "id": "post-job-request",
      "lands_in": "job_requests",
      "steps": [
        {
          "alternative": "Give subcontractors a job to price",
          "expect": [
            "Give subcontractors a job to price"
          ],
          "fields": [
            {
              "label": "Site address",
              "name": "site_address",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Trade needed",
              "name": "trade",
              "optional": false,
              "options": [
                "Electrical",
                "Plumbing",
                "Scaffolding",
                "Sheet metal",
                "Other"
              ],
              "type": "select"
            },
            {
              "label": "Work description",
              "name": "work",
              "optional": false,
              "options": [],
              "type": "textarea"
            },
            {
              "label": "When work starts",
              "name": "start",
              "optional": false,
              "options": [],
              "type": "date"
            }
          ],
          "options": [
            {
              "description": "Tell us about the job you have ready to hand to a subcontractor.",
              "name": "Give subcontractors a job to price"
            }
          ],
          "page": "/project_managers/post-job-request",
          "question": "What job do you have for a subcontractor?"
        }
      ],
      "success": [
        "awarded"
      ],
      "wants": "approved subcontractors to see the job and answer with a price",
      "who": "a project manager with work to hand to a subcontractor"
    },
    {
      "done_when": [
        "accepted",
        "declined"
      ],
      "enters_as": "subcontractors",
      "handled_by": "project_managers",
      "id": "submit-bid",
      "lands_in": "bids",
      "steps": [
        {
          "alternative": "Submit a bid on a job",
          "expect": [
            "Submit a bid on a job"
          ],
          "fields": [
            {
              "label": "Job reference",
              "name": "job",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Your price",
              "name": "price",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "Can start",
              "name": "can_start",
              "optional": false,
              "options": [],
              "type": "date"
            }
          ],
          "options": [
            {
              "description": "Tell us your price and when you can start so we can review your offer.",
              "name": "Submit a bid on a job"
            }
          ],
          "page": "/subcontractors/submit-bid",
          "question": "Will you submit a bid on this job?"
        }
      ],
      "success": [
        "accepted"
      ],
      "wants": "to say yes with a price and a start date",
      "who": "an approved subcontractor who has seen a job they can take"
    },
    {
      "done_when": [
        "closed"
      ],
      "enters_as": "crew",
      "handled_by": "safety_officer",
      "id": "report-site-issue",
      "lands_in": "site_issues",
      "steps": [
        {
          "alternative": "Report a safety finding on site",
          "expect": [
            "Report a safety finding on site"
          ],
          "fields": [
            {
              "label": "What kind of issue",
              "name": "kind",
              "optional": false,
              "options": [
                "Hazard",
                "Near miss",
                "Wrong materials",
                "Other"
              ],
              "type": "select"
            },
            {
              "label": "Where on site",
              "name": "where",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "What happened",
              "name": "what_happened",
              "optional": false,
              "options": [],
              "type": "textarea"
            }
          ],
          "options": [
            {
              "description": "Write down a hazard, near miss, or wrong materials from the site so the safety officer can fix it.",
              "name": "Report a safety finding on site"
            }
          ],
          "page": "/crew/report-site-issue",
          "question": "What safety issue did you find?"
        }
      ],
      "success": [
        "closed"
      ],
      "wants": "to report a hazard, a near miss or wrong materials before they forget",
      "who": "anyone on site, ours or a subcontractor's, on a phone with gloves on"
    },
    {
      "done_when": [
        "delivered",
        "refused"
      ],
      "enters_as": "crew",
      "handled_by": "site_managers",
      "id": "order-materials",
      "lands_in": "material_orders",
      "steps": [
        {
          "alternative": "Order materials for the site",
          "expect": [
            "Order materials for the site"
          ],
          "fields": [
            {
              "label": "Site address",
              "name": "site_address",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "What do you need?",
              "name": "what",
              "optional": false,
              "options": [],
              "type": "textarea"
            },
            {
              "label": "Needed by",
              "name": "needed_by",
              "optional": false,
              "options": [],
              "type": "date"
            }
          ],
          "options": [
            {
              "description": "Tell us what you need and where the site is so we can get it on its way.",
              "name": "Order materials for the site"
            }
          ],
          "page": "/crew/order-materials",
          "question": "What do you need on site?"
        }
      ],
      "success": [
        "delivered"
      ],
      "wants": "it ordered and on site before work stops",
      "who": "a carpenter or bricklayer who is about to run out of something"
    },
    {
      "done_when": [
        "closed"
      ],
      "enters_as": "safety_officer",
      "handled_by": "safety_officer",
      "id": "safety-round-finding",
      "lands_in": "site_issues",
      "steps": [
        {
          "alternative": "Report what you find on site",
          "expect": [
            "Report what you find on site"
          ],
          "fields": [
            {
              "label": "Issue kind",
              "name": "kind",
              "optional": false,
              "options": [
                "Hazard",
                "Near miss",
                "Wrong materials",
                "Other"
              ],
              "type": "select"
            },
            {
              "label": "Where on site",
              "name": "where",
              "optional": false,
              "options": [],
              "type": "text"
            },
            {
              "label": "What happened",
              "name": "what_happened",
              "optional": false,
              "options": [],
              "type": "textarea"
            }
          ],
          "options": [
            {
              "description": "Report a hazard, near miss or wrong materials from the site. This helps keep everyone safe and the job on track.",
              "name": "Report what you find on site"
            }
          ],
          "page": "/safety_officer/safety-round-finding",
          "question": "What safety issue did you find?"
        }
      ],
      "success": [
        "closed"
      ],
      "wants": "each thing found written down where the reported issues already are",
      "who": "the safety officer walking a site on the weekly round"
    }
  ],
  "personas": [
    {
      "id": "housing-board-damp",
      "need": "survey-enquiry",
      "text": "I chair the board of a housing cooperative from the seventies. Two ground-floor flats have damp in the walls and we don't know if it's drainage or the facade. We need someone to tell us."
    },
    {
      "id": "buyer-before-purchase",
      "need": "survey-enquiry",
      "text": "We are about to buy an old timber house. Before we sign we want a professional to go through it and tell us what is wrong with it."
    },
    {
      "id": "attic-conversion",
      "need": "build-enquiry",
      "text": "We want to turn our attic into two bedrooms and a bathroom. We need drawings and someone who handles the application to the municipality."
    },
    {
      "id": "shop-to-flat",
      "need": "build-enquiry",
      "text": "I own a former shop on the ground floor and want to make it a flat. I have no idea what is allowed. Can you sort that out and give me a price?"
    },
    {
      "id": "leaking-bathroom",
      "need": "warranty-claim",
      "text": "You redid our bathroom two years ago. Now water is coming through the ceiling of the flat below. I want you to come and fix it."
    },
    {
      "id": "cracked-render",
      "need": "warranty-claim",
      "text": "The render you put on our gable wall last summer has cracked right across. That can't be right after one winter."
    },
    {
      "id": "noisy-mornings",
      "need": "neighbour-complaint",
      "text": "I live next door to the block you are working on. You start drilling at half past six every morning and I have a baby. Who do I talk to?"
    },
    {
      "id": "blocked-driveway",
      "need": "neighbour-complaint",
      "text": "Your skip and a van have been parked across the entrance to our shop's loading bay for three days. We can't get deliveries."
    },
    {
      "id": "electrician-firm",
      "need": "subcontractor-application",
      "text": "We are a four-person electrical firm, fully certified. We would like to get on your list so you call us when you need electricians."
    },
    {
      "id": "scaffolder",
      "need": "subcontractor-application",
      "text": "I run a scaffolding company. How do I get to do jobs for you?"
    },
    {
      "id": "carpenter-jobseeker",
      "need": "job-application",
      "text": "I'm a certified carpenter with eight years on rehabilitation jobs. Are you hiring?"
    },
    {
      "id": "apprentice",
      "need": "job-application",
      "text": "I finish vocational school this spring and need an apprenticeship as a bricklayer."
    },
    {
      "id": "extra-window",
      "need": "change-request",
      "text": "You are in the middle of our attic conversion. We have decided we want a roof window over the stairs as well. What would that cost?"
    },
    {
      "id": "pm-took-a-call",
      "need": "log-phone-enquiry",
      "text": "A woman from a housing board in Storgata just rang about water in their basement. I'm in the van. I need to note it before I forget her number."
    },
    {
      "id": "pm-needs-plumber",
      "need": "post-job-request",
      "text": "The bathroom job in Kirkeveien needs a plumber for two weeks from the first of next month. I want prices from the ones we have approved."
    },
    {
      "id": "plumber-bidding",
      "need": "submit-bid",
      "text": "We are an approved plumbing firm. I saw you need someone in Kirkeveien next month. We can do it, I have a price."
    },
    {
      "id": "loose-railing",
      "need": "report-site-issue",
      "text": "The railing on the third level of the scaffold on the north side is loose. Nobody got hurt but someone will."
    },
    {
      "id": "wrong-membrane",
      "need": "report-site-issue",
      "text": "The bathroom membrane delivered today is not the one in the specification. We stopped work on it."
    },
    {
      "id": "out-of-battens",
      "need": "order-materials",
      "text": "We have enough roof battens for today and maybe half of tomorrow. Need another two hundred metres on site by Thursday."
    },
    {
      "id": "weekly-round",
      "need": "safety-round-finding",
      "text": "On my Friday round I found the first-aid box on level two empty and an extension lead run through a puddle."
    }
  ]
}