# An intake as the owner of a machine hire yard would fill it in.
business: Fjellstad Hire
contact: { name: Ola Fjellstad, email: ola@fjellstadhire.example }
language: en

what_we_do: >
  We hire out machines: mini diggers, lifts, compactors, generators,
  that kind of thing. A counter with two people, a yard with three who
  deliver, collect and fix, and me in the office doing accounts and
  the business customers.

who_comes_to_us: >
  Private people who need a machine for a weekend and have often never
  driven one. Building and landscaping firms who need something on a
  site from a date for a period. Anyone whose hired machine has
  stopped working while they have it. Firms who hire often and want
  an account so they can send anyone to collect and get one invoice a
  month.

what_we_keep_track_of: >
  Hires: someone asks, the counter reserves it, the yard hands it out
  or delivers it, and the yard takes it back. Some are cancelled
  before they go out.
  Breakdowns: a machine stops during a hire; the yard takes it on and
  either fixes it on site or swaps it.
  Account applications: a firm applies, I check the company and its
  credit, and it is approved or turned down.
  Damage on return: the yard finds damage when a machine comes back; I
  either invoice the customer or write it off.

who_is_involved: >
  The counter handles hires. The yard handles breakdowns and the
  handing out and taking back. The office does accounts and damage.

what_slows_us_down: >
  The yard finds out about breakdowns from whoever picks up the phone.
  Damage found on return is written on a whiteboard and half of it is
  never invoiced.