# An intake as the owner of a small building contractor would fill it
# in: plain words, no portal vocabulary. These are the fields the
# onboarding site asks for.
business: Nordvik Bygg
contact: { name: Ingrid Nordvik, email: ingrid@nordvikbygg.example }
language: en

what_we_do: >
  We are twelve people. We survey old buildings, draw up rehabilitation
  plans, handle the permit application, and do the building work with
  our own carpenters plus subcontractors for electrical, plumbing and
  scaffolding.

who_comes_to_us: >
  Housing boards and private owners who have a problem with a building
  and want someone to look at it. Owners who already know what they
  want built and need drawings, a permit and a price. Trade firms who
  want to be on our list of subcontractors. Carpenters and apprentices
  asking if we are hiring.

what_we_keep_track_of: >
  Enquiries: they come in, we go and look at the building, we send a
  quote, and then we either win it or lose it. Sometimes it is simply
  not for us and we say so straight away.
  Subcontractors: they apply, we check their company registration,
  trade approval and insurance. Often papers are missing and we have to
  ask again. Then they are approved or turned down.
  Job applications: we read them, invite some to an interview, and hire
  or decline.
  Things that go wrong on site: a hazard, a near miss, wrong materials
  delivered. Someone reports it, the safety officer decides what is
  done about it, and closes it when it is fixed.

who_is_involved: >
  Two project managers handle enquiries, subcontractors and hiring.
  One safety officer handles everything reported from site.
  The crew, ours and the subcontractors' people, are the ones on site
  who report things. They are on their phones, with gloves on, and
  will not fill in a long form.

what_slows_us_down: >
  Enquiries arrive by phone, email and text and get lost. We never know
  which subcontractors have valid papers. Site problems get mentioned
  at lunch and forgotten.