plan: intake to plan by a model; doors, labelled groups, the whole card

Work from another session, committed as found (tests green):

- `plan` reads an intake into a plan.yaml (a model decides needs,
  stages, forms and budgets; a person reads the result before build).
- Plans gain `doors` (a first question before the forms, when a front
  door would carry more than five needs), `groups` with labels that a
  select may draw its options from (`options_from: groups`), `private`
  fields kept off public pages, `multiple` selects, and `max_fields`
  as what the intake said the person will tolerate.
- `card.rs`: an alternative as the visitor meets it, in text, so the
  answering visitor and `rate` read the served card, not the heading.
- `rate` reads followup pages from the repo and reports "what happens
  next" as not measured rather than zero when it cannot.

Co-Authored-By: Claude Fable 5.1 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01L4jrCgLiKKHAEFuZUJjckH

plans/physio.yaml

@@ -0,0 +1,113 @@
+# A physiotherapy clinic: two doors on the front, patients and the
+# people who send them; the reception handles everything, therapists
+# write the report back and notice who did not turn up.
+business: Bakken Fysioterapi
+language: en
+contact: { name: Marit Bakken, email: marit@bakkenfysio.example }
+about: >
+  Six physiotherapists and a receptionist. People come with pain,
+  injuries and after operations, on their own or sent by a doctor,
+  and we treat them over a course of sessions.
+
+doors:
+  - id: patients
+    who: someone with pain or an injury, or a patient who already has a time here
+  - id: referrers
+    who: a doctor, a hospital ward or an insurer sending someone to us
+
+needs:
+  - id: new-patient
+    who: someone with something that hurts
+    wants: a first appointment with a therapist who suits them
+    door: patients
+    lands_in: requests
+    handled_by: reception
+    stages: [open, offered, booked, declined]
+    done_when: [booked, declined]
+    success: [booked]
+    max_fields: 4
+    collects:
+      - { name: name }
+      - { name: phone, type: tel }
+      - { name: what_hurts, type: textarea }
+      - { name: when, type: select, options: [Mornings, Afternoons, Any time] }
+      - { name: sent_by_doctor, type: select, options: ["Yes", "No"], optional: true }
+
+  - id: move-or-cancel
+    who: a patient who already has a time and cannot come
+    wants: the time moved, or the slot freed
+    door: patients
+    lands_in: cancellations
+    handled_by: reception
+    stages: [open, rebooked, released]
+    done_when: [rebooked, released]
+    success: [rebooked]
+    max_fields: 3
+    collects:
+      - { name: name }
+      - { name: phone, type: tel }
+      - { name: appointment_day, type: date }
+      - { name: new_time_wish, optional: true }
+
+  - id: referral
+    who: a GP or a hospital ward sending a patient
+    wants: the patient seen, and a report back when the course ends
+    door: referrers
+    lands_in: referrals
+    handled_by: reception
+    stages: [open, accepted, booked, reported, returned]
+    done_when: [reported, returned]
+    success: [reported]
+    # The therapist who treated them writes the report; they see the
+    # referral from the start.
+    moves_by: { reported: [therapists] }
+    watched_by: [therapists]
+    max_fields: 5
+    collects:
+      - { name: patient_name }
+      - { name: patient_phone, type: tel }
+      - { name: referrer }
+      - { name: what_for, type: textarea }
+      - { name: urgency, type: select, options: [This week, Within a month, Routine] }
+
+  - id: insurance-approval
+    who: the receptionist, before a course that an insurer has to approve
+    wants: the request sent and its answer kept where the patient's case is
+    enters_as: reception
+    lands_in: approvals
+    handled_by: reception
+    stages: [open, sent, approved, refused]
+    done_when: [approved, refused]
+    success: [approved]
+    max_fields: 3
+    collects:
+      - { name: patient_name }
+      - { name: insurer }
+      - { name: sessions }
+      - { name: case_number, optional: true }
+
+  - id: no-show
+    who: a therapist whose patient did not turn up and did not call
+    wants: the reception to ring them and get them back in
+    enters_as: therapists
+    lands_in: no_shows
+    handled_by: reception
+    stages: [open, contacted, rebooked, closed]
+    done_when: [rebooked, closed]
+    success: [rebooked]
+    max_fields: 2
+    collects:
+      - { name: patient_name }
+      - { name: appointment_day, type: date }
+      - { name: note, optional: true }
+
+# Held out from every model that writes words.
+personas:
+  - { id: runner-knee, need: new-patient, text: "I've been running for years and the outside of my right knee has started hurting after about five kilometres. I'd like someone to have a look, preferably in the mornings." }
+  - { id: post-surgery-mother, need: new-patient, text: "My mother had a hip replacement three weeks ago and the hospital said she needs training. She can't do much on her own and I'll drive her." }
+  - { id: sick-child, need: move-or-cancel, text: "I have a session on Thursday at ten but my daughter has a fever and I can't come. Can I move it?" }
+  - { id: sent-abroad, need: move-or-cancel, text: "Work is sending me abroad next week so my appointment on the 3rd is off. Just free the slot, I'll be in touch when I'm back." }
+  - { id: gp-shoulder, need: referral, text: "I'm a GP. A patient of mine has a frozen shoulder that isn't improving with what I can offer. I'd like her to start with you and hear how it goes." }
+  - { id: hospital-discharge, need: referral, text: "Orthopaedic ward here. We're discharging a man after an ankle fracture on Friday and need follow-up rehab arranged near where he lives. He'll need a report for his sick leave." }
+  - { id: reception-approval, need: insurance-approval, text: "The patient in room two has a policy that covers twelve sessions if the insurer signs off first. I need to send that off and keep track of the answer." }
+  - { id: therapist-no-show, need: no-show, text: "My two o'clock didn't turn up and didn't call. Second time. Someone needs to ring him." }