43 lines
1.9 KiB
YAML
43 lines
1.9 KiB
YAML
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# An intake as the manager of a physiotherapy clinic would fill it in.
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business: Bakken Fysioterapi
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contact: { name: Marit Bakken, email: marit@bakkenfysio.example }
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language: en
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what_we_do: >
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Six physiotherapists and a receptionist. People come to us with
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pain, injuries and after operations; we assess them and treat them
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over a course of sessions. Some come on their own, some are sent by
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a GP or a hospital, and some have insurance that pays if the insurer
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approves the course first.
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who_comes_to_us: >
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People with something that hurts who want to see the right
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therapist. Patients who already have a time and need to move or
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drop it. GPs and hospital wards sending us someone, who want to
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hear how it went. Insurers, through us, when a course has to be
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approved before it starts.
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what_we_keep_track_of: >
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Requests for a first appointment: they come in, we offer a time with
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a therapist who suits, and it is either booked or they go elsewhere.
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Cancellations: someone can't come; we either find them a new time or
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give the slot to someone waiting.
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Referrals: a doctor sends someone, we accept it, book them in, treat
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them, and send the doctor a report at the end. Sometimes we send it
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back because it isn't something we treat.
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Insurance approvals: for some patients we have to ask the insurer
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before we start; we send the request and it comes back approved or
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refused.
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No-shows: someone doesn't turn up and doesn't call. The receptionist
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rings them and either rebooks or, after a couple of times, closes it.
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who_is_involved: >
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The receptionist handles every request, cancellation, referral and
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approval. The therapists treat and write the report back to the
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doctor, and they are the ones who notice a no-show.
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what_slows_us_down: >
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Referrals, cancellations and insurance approvals all go through one
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inbox that only the receptionist understands. Therapists tell her
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about no-shows in the corridor and they get forgotten.
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