39 lines
1.6 KiB
YAML
39 lines
1.6 KiB
YAML
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# An intake as the owner of a machine hire yard would fill it in.
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business: Fjellstad Hire
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contact: { name: Ola Fjellstad, email: ola@fjellstadhire.example }
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language: en
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what_we_do: >
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We hire out machines: mini diggers, lifts, compactors, generators,
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that kind of thing. A counter with two people, a yard with three who
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deliver, collect and fix, and me in the office doing accounts and
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the business customers.
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who_comes_to_us: >
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Private people who need a machine for a weekend and have often never
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driven one. Building and landscaping firms who need something on a
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site from a date for a period. Anyone whose hired machine has
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stopped working while they have it. Firms who hire often and want
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an account so they can send anyone to collect and get one invoice a
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month.
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what_we_keep_track_of: >
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Hires: someone asks, the counter reserves it, the yard hands it out
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or delivers it, and the yard takes it back. Some are cancelled
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before they go out.
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Breakdowns: a machine stops during a hire; the yard takes it on and
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either fixes it on site or swaps it.
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Account applications: a firm applies, I check the company and its
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credit, and it is approved or turned down.
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Damage on return: the yard finds damage when a machine comes back; I
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either invoice the customer or write it off.
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who_is_involved: >
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The counter handles hires. The yard handles breakdowns and the
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handing out and taking back. The office does accounts and damage.
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what_slows_us_down: >
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The yard finds out about breakdowns from whoever picks up the phone.
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Damage found on return is written on a whiteboard and half of it is
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never invoiced.
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