42 lines
1.5 KiB
YAML
42 lines
1.5 KiB
YAML
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# The onboarding site is a portal site, so it is held to a needs spec
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# like any other.
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needs:
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- id: onboard-business
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who: someone who runs a business where requests, approvals and handovers get lost
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wants: a working site for their own roles, without commissioning software
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via: Describe your business and get a first draft
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lands_in: onboardings
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handled_by: owners
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done_when: [live, declined]
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max_steps: 1
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# The intake is the interview: two to reach them, four about the work.
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max_fields: 6
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personas:
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- id: contractor-owner
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need: onboard-business
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text: >
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I run a building firm. Enquiries come by phone, text and email
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and we lose track of who promised what. I want one place where
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they land and my project managers pick them up.
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- id: clinic-manager
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need: onboard-business
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text: >
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We are a physiotherapy clinic with six therapists. Referrals,
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cancellations and insurance approvals all go through one inbox
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that only our receptionist understands. I'd like that sorted.
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- id: sports-club
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need: onboard-business
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text: >
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I volunteer for a youth football club. Parents sign kids up,
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coaches need to approve them, and the treasurer chases fees.
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Right now it's a spreadsheet and a group chat.
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- id: sceptical-founder
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need: onboard-business
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text: >
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I've been burned by agencies before. If I can explain my
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workflow and see something real before paying anyone, I'm in.
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