159 lines
5.1 KiB
YAML
159 lines
5.1 KiB
YAML
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# A building contractor's needs, as a portal needs spec: a small to
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# mid-sized firm doing surveys, design and rehabilitation, run by a few
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# project managers with its own crew and a ring of subcontractors.
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#
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# This file is a target, not a description: there are no pages behind
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# it yet, so `question_lint` fails every need. The trainer's job is to
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# write the pages, aggregates.yaml and desks that turn it green, then
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# word them until the personas route right.
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#
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# Groups (Kanidm): project_managers, hse, crew, subcontractors.
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# Everyone else arrives anonymous.
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#
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# What the sector demands of the flows, and why the budgets are what
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# they are:
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# - Winning work is a pipeline, not an inbox: a lead is surveyed, then
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# quoted, then won or lost. "answered" is not an outcome.
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# - A subcontractor must be vetted before they set foot on site
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# (company registration, trade approval, insurance, tax standing,
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# site ID cards for their people). Documents go missing; the state
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# machine has to say so and let them come back.
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# - Deviation and near-miss reporting only works when it costs the
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# reporter seconds. Three required fields, one submission, from a
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# phone, and the safety officer owns closing it.
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# - People move between firms constantly; onboarding a worker is the
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# same shape as onboarding a subcontractor, one size smaller.
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needs:
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- id: win-survey-work
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who: a building owner or housing board with a problem in their building
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wants: someone qualified to look at it and say what it takes
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lands_in: leads
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handled_by: project_managers
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done_when: [won, lost]
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max_steps: 2
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max_fields: 5
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- id: win-design-work
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who: an owner who knows what they want built or changed
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wants: drawings, a permit application, and a price
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lands_in: leads
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handled_by: project_managers
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done_when: [won, lost]
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max_steps: 2
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max_fields: 6
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- id: vet-subcontractor
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who: a trade firm that wants to work for us
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wants: to be approved once, and then be asked
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lands_in: subcontractors
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handled_by: project_managers
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done_when: [approved, rejected]
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max_steps: 2
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max_fields: 7
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- id: request-bids
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who: a project manager with a job to staff
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wants: approved subcontractors to see it and answer
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enters: /jobs/post
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enters_as: project_managers
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lands_in: job_requests
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handled_by: project_managers
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done_when: [awarded, withdrawn]
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max_steps: 1
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max_fields: 5
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- id: answer-bid
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who: an approved subcontractor
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wants: to say yes to a job, with a price and a start date
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enters: /jobs
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enters_as: subcontractors
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lands_in: bids
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handled_by: project_managers
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done_when: [accepted, declined]
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max_steps: 2
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max_fields: 3
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- id: hire-crew
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who: a tradesperson looking for work
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wants: to be considered, without writing a letter
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lands_in: applicants
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handled_by: project_managers
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done_when: [hired, declined]
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max_steps: 2
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max_fields: 4
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- id: report-deviation
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who: anyone on site - crew or a subcontractor's people
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wants: to report a hazard, a near miss or a defect before they forget
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enters: /site
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enters_as: crew
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lands_in: deviations
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handled_by: hse
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done_when: [closed]
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max_steps: 1
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max_fields: 3
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personas:
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- id: housing-board-damp
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need: win-survey-work
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text: >
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I chair the board of a housing cooperative from the seventies.
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Two ground-floor flats have damp in the walls and we don't know
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if it's drainage or the facade. We need someone to tell us.
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- id: buyer-before-purchase
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need: win-survey-work
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text: >
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We are about to buy an old timber house. Before we sign we want
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a professional to go through it and tell us what is wrong with it.
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- id: attic-conversion
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need: win-design-work
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text: >
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We want to turn our attic into two bedrooms and a bathroom. We
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need drawings and someone who handles the application to the
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municipality.
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- id: shop-to-flat
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need: win-design-work
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text: >
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I own a former shop on the ground floor and want to make it a
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flat. I have no idea what is allowed. Can you sort that out and
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give me a price?
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- id: electrician-firm
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need: vet-subcontractor
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text: >
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We are a four-person electrical firm, fully certified. We would
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like to get on your list so you call us when you need
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electricians.
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- id: scaffolder
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need: vet-subcontractor
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text: >
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I run a scaffolding company. How do I get to do jobs for you?
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- id: carpenter-jobseeker
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need: hire-crew
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text: >
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I'm a certified carpenter with eight years on rehabilitation
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jobs. Are you hiring?
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- id: apprentice
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need: hire-crew
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text: >
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I finish vocational school this spring and need an
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apprenticeship as a bricklayer.
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- id: loose-railing
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need: report-deviation
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text: >
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The railing on the third level of the scaffold on the north
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side is loose. Nobody got hurt but someone will.
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- id: wrong-membrane
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need: report-deviation
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text: >
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The bathroom membrane delivered today is not the one in the
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specification. We stopped work on it.
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