45 lines
2.0 KiB
YAML
45 lines
2.0 KiB
YAML
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# An intake as the owner of a small building contractor would fill it
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# in: plain words, no portal vocabulary. These are the fields the
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# onboarding site asks for.
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business: Nordvik Bygg
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contact: { name: Ingrid Nordvik, email: ingrid@nordvikbygg.example }
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language: en
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what_we_do: >
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We are twelve people. We survey old buildings, draw up rehabilitation
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plans, handle the permit application, and do the building work with
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our own carpenters plus subcontractors for electrical, plumbing and
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scaffolding.
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who_comes_to_us: >
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Housing boards and private owners who have a problem with a building
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and want someone to look at it. Owners who already know what they
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want built and need drawings, a permit and a price. Trade firms who
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want to be on our list of subcontractors. Carpenters and apprentices
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asking if we are hiring.
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what_we_keep_track_of: >
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Enquiries: they come in, we go and look at the building, we send a
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quote, and then we either win it or lose it. Sometimes it is simply
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not for us and we say so straight away.
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Subcontractors: they apply, we check their company registration,
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trade approval and insurance. Often papers are missing and we have to
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ask again. Then they are approved or turned down.
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Job applications: we read them, invite some to an interview, and hire
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or decline.
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Things that go wrong on site: a hazard, a near miss, wrong materials
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delivered. Someone reports it, the safety officer decides what is
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done about it, and closes it when it is fixed.
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who_is_involved: >
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Two project managers handle enquiries, subcontractors and hiring.
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One safety officer handles everything reported from site.
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The crew, ours and the subcontractors' people, are the ones on site
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who report things. They are on their phones, with gloves on, and
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will not fill in a long form.
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what_slows_us_down: >
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Enquiries arrive by phone, email and text and get lost. We never know
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which subcontractors have valid papers. Site problems get mentioned
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at lunch and forgotten.
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